Kitchen Staff Customer Service

CLAUDIA RODRIGUEZ

El Paso, TX 929-***-**** ************@*******.***

Profile

Experienced kitchen manager and sous chef with a proven track record of success in leading culinary teams and delivering exceptional results. With over a decade of experience in both roles, I bring a wealth of knowledge and expertise in managing kitchen operations, creating innovative menus, ensuring quality standards are met, and providing excellent customer service. I thrive in fast-paced and high-pressure environments, possess strong interpersonal skills, creativity, and a passion for food. As a bilingual and dedicated professional, I am committed to achieving excellence and continuous growth, and I am eager to bring my skills to a new challenge.

Experience

SOUS CHEF LAND SHARK BAR & GRILL, 5’O CLOCK SOMEWHERE, MARGARITAVILLE 05/21- 09/22

·Provided comprehensive training to kitchen staff on proper cooking procedures, safety regulations, and productivity strategies.

·Recruited, trained, and managed kitchen staff, including employee development, disciplinary actions, and performance reviews.

·Conducted regular inspections of kitchen operations to ensure optimal food preparation quality, service, and inventory management.

·Collaborated with food prep cooks and kitchen managers to maintain inventory and optimize ingredient utilization.

·Resolved customer complaints and issues in a professional and timely manner.

·Implemented and maintained a high level of food safety and sanitation practices in accordance with local health codes and regulations.

FIRST COOK COMPASS GROUP 10/20 - 04/21

·Prepared all menu items according to specific instructions and recipes to ensure consistency and quality.

·Successfully cooked and plated meals for patients, following individual dietary restrictions and preferences.

·Maintained a clean, organized, and sanitized kitchen environment to ensure food safety and efficiency.

·Assisted with inventory management and ordering supplies as needed.

·Collaborated with other cooks and kitchen staff to ensure timely meal service and consistent quality.

·Maintained a positive and professional demeanor when interacting with patients, families, and staff.

·Trained and mentored new kitchen staff on proper cooking techniques and food safety practices.

APPLE METRO 1/14 - 11/19

KITCHEN MANAGER 09/17- 11/19

·Demonstrated expertise in restaurant menus, including daily specials, to effectively guide customers and supervise staff.

·Conducted comprehensive training programs for new team members to ensure adherence to policies, procedures, and specifications.

·Organized and executed off-site catering events, including high-profile events in Times Square, ensuring successful outcomes and customer satisfaction.

·Successfully facilitated Ecaps and DOH inspections by maintaining high standards of cleanliness, food safety, and compliance with regulations.

·Developed and implemented strategies to optimize workflow, enhance customer service, and reduce costs.

·Monitored food quality and presentation, ensuring consistency and customer satisfaction.

·Conducted regular performance evaluations, providing feedback and coaching to maximize staff potential and improve team dynamics.

SUPERVISOR 01/17- 09/17

·Manage kitchen staff and ensure they adhere to health and safety guidelines

·Create schedules and assign tasks to kitchen staff

·Order supplies and equipment as needed

·Develop and maintain inventory of kitchen supplies and food items

·Train new kitchen staff on proper procedures and techniques

·Evaluate kitchen staff performance and provide feedback for improvement

·Maintain communication with servers and front-of-house staff to ensure smooth operation of restaurant

·Identify and troubleshoot issues that arise in the kitchen and take appropriate action

LINE COOK 08/14 - 01/17

·Prepared a wide range of menu items according to recipes, portioning, cooking times, and waste control guidelines to ensure consistency and quality.

·Followed all safety and sanitation policies and procedures when handling food and beverages, maintaining a clean and hygienic work environment to uphold health standards.

·Operated kitchen equipment and appliances in a safe and efficient manner, performing regular maintenance and cleaning tasks to ensure proper functionality.

·Assisted with inventory management and ordering supplies as needed, ensuring that all necessary ingredients were on hand to support efficient kitchen operations.

·Collaborated with other kitchen staff to ensure timely meal service and consistent quality, communicating effectively to ensure smooth and efficient teamwork.

·Maintained a positive and professional demeanor when interacting with customers, coworkers, and supervisors, ensuring high levels of customer satisfaction.

SERVER 1/14 – 8/14

-Memorizing the food menu and wine list as well as any nightly specials.

-Setting tables throughout the shift.

-Cleaning tables and preparing spaces for future diners.

-Provide excellent customer service.

-Explain menu to the customer.

-Run food

-Take orders, and deliver food to the table.

Education

High School Diploma – 2005, Austin High School, El Paso, Texas

Southwest University – 2023 - Present

Skills & Abilities

·Leadership skills

·Time management skills

·Communication skills:

·Culinary knowledge

·Staff training and development

Problem-solving skills

Attention to detail

Budget management

Adaptability

Safety and hygiene

Contact this candidate