Service Representative Administrative Assistant

Contact

**********@*****.***

www.linkedin.com/in/andreamya-

hobson-15345515 (LinkedIn)

Top Skills

Curriculum Development

Cross-training

Client Onboarding

Andreamya Hobson

Learning and Development Facilitator

Plano, Texas, United States

Summary

My personal modo “We make a living by what we get, but we make a life by what we give.” Throughout my experiences working in the healthcare industry I have had the pleasure of wearing many hats, from back office administrative duties to learning and professional development training healthcare professionals. I continue to seek knowledge and learn new skills to integrate technology, information, business strategies and project management- all in the context of healthcare.

Aside from my confidence in my work ethics and creativity, I strive for excellence, leadership abilities, and building business relationship skills. My time working in the healthcare industry has increased my motivation and aspirations to continue making a positive impact on people's lives and contribute to the well-being of my community. Experience

Guidehouse

Learning and Professional Development Corporate Trainer August 2014 - December 2022 (8 years 5 months)

Responsible for designing and delivering training programs to healthcare professionals within the organization. Expert in hospital revenue cycle and possess a deep understanding of healthcare regulations, compliance standards, and best practices. Ability to collaborate with stakeholders across departments. Knowledgeable in identifying training needs. Design and develop relevant training programs, and deliver them effectively to diverse audiences. Responsible for assessing the effectiveness of training programs and modifying them as necessary to improve learning outcomes and drive organizational success. Utilize a variety of training methods and technologies, including e-learning platforms, webinars, workshops, and on-the-job training. Page 1 of 3

Played a critical role in ensuring that healthcare professionals have the necessary skills and knowledge to provide high-quality care while complying with industry regulations and standards.

Convergent Resources, Inc.

Patient Account Representative (Team Lead)

February 2012 - August 2014 (2 years 7 months)

Irving Texas

Specialized in hospital revenue cycle and company's expections through exceptional customer service to patients. Answered questions pertaining to patient billing inquiries and medical claims as well as provided alternate payment resources. Obtained reimbursement on outstanding self-pay patient accounts, educated patients on facility billing process and documented detailed information into computer data. Managed patient's confidential and sensitive information while operating within HIPPA guidelines. Collected on hospital debts, relating to hospitalizations, therapy, office/clinic visits. Contacted clients and patients on overdue bills on accounts. Updated insurance, handled patient disputes or billing inquiries. Sent billing statements and utilized company systems to obtained patient account information. Medco Pharmacy

Patient Care Advocate (Customer Service Representative) October 2010 - February 2012 (1 year 5 months)

Dallas/Fort Worth Area

Reviewed daily correspondence for correct assessment and routing. Addressed urgent issues and resolved escalations concerning prescription mail orders. Positively interacted with other departments and individuals to assist patients with their accounts. Problem solved and utilized company systems to review patient orders. Utilized organization skills, made efficient decisions maintaining a high level of accuracy. Maintained an constant and even demeanor with health care practioners, patients, and fellow employees. Provided attention to detail and ability to manage multiple task. Saint Anthony Medical Center

Volunteer Administrative Assistant

April 2010 - November 2010 (8 months)

Rockford, Illinois

Assisted with patient registration, filing and maintenance of medical records. Prepared patient welcome packets, scheduled appointments. Answered Page 2 of 3

phones, initiated and maintained office correspondence with patients and insurance. Other duties as assigned.

Northern Illinois Medical Group

Chiropractic Assistant

January 2007 - October 2010 (3 years 10 months)

Rockford, Illinois

Assisted chiropractor as assigned. Administered IV, physical therapy and treated patients in pain. Triaged patients, blood pressure, vitals, EKG, labs, blood work, filed patient charts, patient education on nutrition and health. Front desk duties checking patients in and out. Medical collections, insurance verifications, reported to daily meetings and company events advertising and marketing.

ZLB Plasma

Phlebotomist

January 2005 - November 2007 (2 years 11 months)

Beloit, Wisconsin

Received and transferred plasma into biohazard containers, stored labeled containers taking neccessary precautions. Provided customer service reassuring patient comfort. Operated plasma machines educating patients on nutrition and health after donating. Remained current with educational sterilization practices and infection control, order and processed incoming supplies.

Education

Colorado Technical University

Certified Medical Office Administration, Health/Health Care Administration/ Management · (August 2008 - December 2009)

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