Mortgage Processor Insurance Specialist
Resume:
Erika Ramirez
**** **** ** ********* ** *****
Email: **********@*****.***
Seeking a challenging position where my skills and knowledge will enable me to grow Professionally.
Work Experience
11/18/19- Present
First Service Residential
Accounts payable
Association utility bill monitoring and processing.
Client Assistance: Assist both internal and external clients with questions or problems associated with vendors, invoices, issued checks, voided checks, stop payments, reserve transfers, and cash balances. Must have a working knowledge in the utilization of system tools and various research techniques to assist the client.
Cash Maintenance: Reviews operating cash balances on a weekly basis and also ensures compliance of the association's cash maintenance policies at month end. Must understand how to maintain the associations' cash balances on a weekly and monthly basis.
Bi-weekly check printing: Ensure invoice details are accurate and print checks with appropriate details for the approval process bi-weekly. Verify check registers and accounting reports are accurate.
Special handling of checks: Complete special check requests handling (i.e.; FedEx, front desk picks up) forwarded by Community Manager or AP Lead.
Responsible to maintain files to ensure that all information is correct and current.
Follows quality system procedures.
Participate in special projects as needed.
Other duties as assigned.
mortgage processor
Auction.com
August 2018 to Present
Closing Department- Entity Review
·Reviewing documentation for entity.
·Salesforce - updating profiles
·Ensure transactions are handled in a timely manner.
·Problem Solve and seek out new solutions to issues and/or work a rounds
·Escalate concerns to the appropriate parties with clear and concise information and details
·Work necessary hours to ensure success
System- encompass
Supervisor
Carrington Mortgage Holdings, LLC
January 2018 to July 2018
Bankruptcy Department
·Ensure staff received proper training to perform the job functions assigned to them
·Tracked and measured individual performance within the team, and provided feedback to employees to monitor and gauge performance.
·Handled escalated bankruptcy matters and work with attorney firms on litigated matters that require resolution.
·Conducted regular team meetings and huddles to maintain communication across the bankruptcy department.
·Identified process gaps within the bankruptcy processes and identified and implemented solutions.
·Function as the subject matter expert on investor and regulatory requirement
Supervisor
US Bank Home Mortgage
April 2015 to July 2017
·Supervision of 11 employees; including cross training, coaching, counseling
·And providing one on one development sessions when required.
·Perform loss draft and property damage file reviews which included
processing checks & documents, ordering and reviewing inspections,
·Working loss drafts queue, and evaluating exceptions. Performed all duties
In accordance with company policies and procedures.
·Met daily with staff for status updates on their productivity and provided
·Additional help when required.
·Respond to written and verbal customer requests, inquiries, and complaints In a timely and professional manner.
·Complete weekly and monthly reports for Management.
Complete quarterly and annual reviews and performance discussions with
·Employees.
·Monitor task tracking queues for reasonable updates and any that may be
out of compliance.
·Attend daily meetings with third party vendors.
·Review adjuster worksheets for depreciation, validate scope/costs of repairs and take appropriate action when necessary.
US Bank Home Mortgage
April 2011 to July 2017
Account Services Rep II
Escrow Services
February 2010 to April 2015
·Update and maintain analysis daily Task Reports
·Update and complete monthly Modification Analysis reports
·Perform Mass Pre-final and Final Mass Analysis Reports
·Confirm that analyses are satisfactory by checking management statistics, and finalize the results.
·Complete special projects as needed.
·Audit closed task within escrow department for accuracy
·Research newly boarded acquisition loan documents, to determine why
Shortages in escrow account.
Insurance Specialist
Aerotek
August 2008 to April 2011
·Update and maintain daily and monthly reports.
·Assist tax and insurance department with quotes.
·Maintain and update data base.
·File and maintain all updated insurance policies.
·Assist with maintenance of loan modifications.
Account Services Rep II - Special Servicing
October 2008 to February 2010
·Enter and maintain customer database.
·Take customer inbound calls, provided assistance and file updates.
·Process payments and maintain foreclosure invoices.
·File and maintain Short Sale.
Countrywide Home Loans
October 2002 to October 2007
Underwriter
Countrywide Home Loans
December 2002 to September 2007
·Identified key alternatives for financing solutions for all customers.
·Prepared loan approvals, notice of suspense, and notice completeness of all portfolios.
·Reviewed and processes all incoming documentation to satisfy 24 hour
Turnaround time for customers.
·Cleared loan approval conditions, issued notice of adverse action to decline
customers after 2nd level review and updated system status as needed
Jr. Underwriter
Countrywide Home Loans
October 2002 to December 2002
·Reviewed all home loan applications to meet final terms and conditions
·Answered multi-line phone system and entered data accordingly to Company network data system
·Reviewed wages, salaries, and credit reports to ensure accurate
·processing of loan documents
·Served as a liaison between outside mortgage companies, brokers, and title companies
Administrator
Balboa Life &Casualty (Countrywide Home Loans)
2002 to 2002
Corporate Recruiter
MSX International
2000 to 2001
Office Administrator
BCM Advanced Research
1998 to 2000
Cosmetology Student
Colleen O'Hara Beauty Academy - Santa Ana, CA
Working on passing my written test
Education
High school or equivalent
Skills
·Lending
·Organization skills
·Organizational skills
·Detail oriented
·Bilingual
·Problem-solving
·Excel
·Power point
·Word
·Fiserv
Certifications and Licenses
Driver's License
Additional Information
Skills
·Strong Organization Skills
·Detail Oriented
·Bilingual Spanish/English
·Strong communication and problem-solving skills
·Productively work in either a team or independent work-setting
·Self-motivated
·Readily learn new procedures and adapt to changing work environments
·Promote effective working relationships
·Word, Excel, PowerPoint, Fidelity Director, Lending Portal 5.1
·Aacer, Tempo, Fiserv, Fiserv / Salesforce/ Avid, Jenark
·Demonstration of organizational skills and ability to handle confidential material
Contact this candidate