Fay P. Townes

**** ***** ****

Henrico VA *****

804-***-****

I am a detail-oriented Surgery Scheduler well versed in Medical Coding, and electronic records management systems. Adept at coordinating documentation, supplies and equipment. Seeking a dynamic role with growing team where resourcefulness, adaptability and hard work will be valuable. I am skilled at scheduling more than 15 procedures each week for any surgical practice. Experienced in verifying coverage, collecting pre-authorizations, and processing payments. Methodical healthcare administrative team member, proficient in organizing administrative task, following insurance requirements, facility schedules and office preferences. I am a proactive multitasker with great interpersonal, communication and planning abilities. Tec-savvy and smart, I am equipped to work in a medical environment and good administrative skills. I work great with my colleagues and maintain strong patient relations. I follow procedures and am independent in handling common questions and concerns. I am detailed oriented and am committed to optimizing patient experiences through individual care. I am experienced and understand medical standards, compliances and requirements and operational procedures. Practice problem solver wit a friendly and caring mentality and excellent communication skills. Experienced in inventory management, customer service and inner-office operations. I am a hard worker medical administrative support personnel and I offer great people skills, organized in file management and deep understanding of patient protections. I will and can enhance office operations by staying on top of patient and staff needs. Experienced with electronic recordkeeping and insurance documentation. I am seeking a position with you company not just because my physician will be retiring soon, but also because I know that I will be an asset to your company, and I enjoy what I have learned working in healthcare.

SKILLS

Appointment Scheduling Verbal and Written Communications Critical Thinking

Customer Service Organization and Time Management

Administrative Support Medical Record Keeping Data Entry Software

Insurance Precertification Checking in Patients Office workflow Support

Office Coordination Scheduling Test and Procedures Data Entry

CPT Coding Claim Forms Medical Coding

Patient referrals Patient Health Information Access

Computer Proficiency Medical Records Verification Outpatient Procedures

Referral Verification

EXPERIENCE

Surgical Scheduler/ Coordinator, Nadia Blanchet, MD Plastics and Reconstructive Surgery, 9210 Forest Hill Ave Ste B1, Richmond VA 23235 804-***-**** Supervisor Janet Garret.

November 2018- Current

Confirm patient insurance and authorizations when required

Work with hospital operating facilities to schedule procedures on behalf of Dr. Blanchet.

Gather current medical information and review history detail for physician

Distribute treatment plans and procedure information to the patient

Manage patient check in and check out procedures and process payments

GME- Program Coordinator, VCU Health Systems, Internal Medicine 1200 East Breast Street Richmond VA 23298 804-***-****, Patricia Walker Supervisor

Develop Brochures, newsletter and flyers to create promotional literature for medical program,

Conducted research and planning necessary to assist with Program Directors evaluations and assessments of medical students

Facilitate educational workshops, meetings and conferences associated with the program

Reviewed applications and documentation independently or in conjunction with the programs directors to make decisions for placement in residency program

Logged program activity and maintained official records for duty hour management

Surgery Scheduling Coordinator, MCV HCV Health Hospital, Surgical Oncology Dept. 1200 East Broad Street Richmond VA 23298, 804-***-****, Ann Whitaker Supervisor

Checked patient insurance and collected pre-authorization when required

Worked with OR facilitators to schedule and posted -surgical cases on behalf of 7 surgeons

Gathered current medical information and reviewed histories for surgeons

Distributed treatment and procedural information for patients

Managed patients check in and outs and processed payments

Coordinated work flow and processes and routed paperwork to the appropriate physicians and staff member

Located scheduling barriers and implemented appropriate solutions

Scheduled follow up appointment designated by the provider

Collaborated and established strong working relationships with hospital personnel and colleagues

Booked surgeries according to the physician volume and maintained prompt turnaround times.

Communicate with patients and family members with compassion while keeping medical information private

Collaborated with multi-disciplinary staff to improve overall patient care and response times

Manage front office customer service, appointment management, billing and administrative task to streamline workflow

Transcribed recorded documentation into patients medical records

Answered telephone and directed calls to appropriate staff

Greeted patients, determined purpose for visit and directed to appropriate staff

Adhered to all HIPPA regulations to safeguard patient confidentiality

Prepare reports, invoices, letter and or medical records using word processing tools, spread sheets or other software applications

Routed and or scheduled laboratory od diagnostic results to appropriate staff

Scheduled appointments and consultations

Completed relevant insurance and other claim forms

Arranged Hospital admissions Compiled and coded patient information or data in appropriate computer systems

Transmitted medical, records and other correspondence via mail e-mail or fax.

Education and Training

Highschool Diploma

Lafayette High School Williamsburg VA 23185

Personal References

Victoria Brown Reid 804-***-****

Janet Garret 804-***-****

Vanessa Guillory 804-***-****

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