Data Entry Customer Service
Resume:
Fay P. Townes
Henrico VA *****
I am a detail-oriented Surgery Scheduler well versed in Medical Coding, and electronic records management systems. Adept at coordinating documentation, supplies and equipment. Seeking a dynamic role with growing team where resourcefulness, adaptability and hard work will be valuable. I am skilled at scheduling more than 15 procedures each week for any surgical practice. Experienced in verifying coverage, collecting pre-authorizations, and processing payments. Methodical healthcare administrative team member, proficient in organizing administrative task, following insurance requirements, facility schedules and office preferences. I am a proactive multitasker with great interpersonal, communication and planning abilities. Tec-savvy and smart, I am equipped to work in a medical environment and good administrative skills. I work great with my colleagues and maintain strong patient relations. I follow procedures and am independent in handling common questions and concerns. I am detailed oriented and am committed to optimizing patient experiences through individual care. I am experienced and understand medical standards, compliances and requirements and operational procedures. Practice problem solver wit a friendly and caring mentality and excellent communication skills. Experienced in inventory management, customer service and inner-office operations. I am a hard worker medical administrative support personnel and I offer great people skills, organized in file management and deep understanding of patient protections. I will and can enhance office operations by staying on top of patient and staff needs. Experienced with electronic recordkeeping and insurance documentation. I am seeking a position with you company not just because my physician will be retiring soon, but also because I know that I will be an asset to your company, and I enjoy what I have learned working in healthcare.
SKILLS
Appointment Scheduling Verbal and Written Communications Critical Thinking
Customer Service Organization and Time Management
Administrative Support Medical Record Keeping Data Entry Software
Insurance Precertification Checking in Patients Office workflow Support
Office Coordination Scheduling Test and Procedures Data Entry
CPT Coding Claim Forms Medical Coding
Patient referrals Patient Health Information Access
Computer Proficiency Medical Records Verification Outpatient Procedures
Referral Verification
EXPERIENCE
Surgical Scheduler/ Coordinator, Nadia Blanchet, MD Plastics and Reconstructive Surgery, 9210 Forest Hill Ave Ste B1, Richmond VA 23235 804-***-**** Supervisor Janet Garret.
November 2018- Current
Confirm patient insurance and authorizations when required
Work with hospital operating facilities to schedule procedures on behalf of Dr. Blanchet.
Gather current medical information and review history detail for physician
Distribute treatment plans and procedure information to the patient
Manage patient check in and check out procedures and process payments
GME- Program Coordinator, VCU Health Systems, Internal Medicine 1200 East Breast Street Richmond VA 23298 804-***-****, Patricia Walker Supervisor
Develop Brochures, newsletter and flyers to create promotional literature for medical program,
Conducted research and planning necessary to assist with Program Directors evaluations and assessments of medical students
Facilitate educational workshops, meetings and conferences associated with the program
Reviewed applications and documentation independently or in conjunction with the programs directors to make decisions for placement in residency program
Logged program activity and maintained official records for duty hour management
Surgery Scheduling Coordinator, MCV HCV Health Hospital, Surgical Oncology Dept. 1200 East Broad Street Richmond VA 23298, 804-***-****, Ann Whitaker Supervisor
Checked patient insurance and collected pre-authorization when required
Worked with OR facilitators to schedule and posted -surgical cases on behalf of 7 surgeons
Gathered current medical information and reviewed histories for surgeons
Distributed treatment and procedural information for patients
Managed patients check in and outs and processed payments
Coordinated work flow and processes and routed paperwork to the appropriate physicians and staff member
Located scheduling barriers and implemented appropriate solutions
Scheduled follow up appointment designated by the provider
Collaborated and established strong working relationships with hospital personnel and colleagues
Booked surgeries according to the physician volume and maintained prompt turnaround times.
Communicate with patients and family members with compassion while keeping medical information private
Collaborated with multi-disciplinary staff to improve overall patient care and response times
Manage front office customer service, appointment management, billing and administrative task to streamline workflow
Transcribed recorded documentation into patients medical records
Answered telephone and directed calls to appropriate staff
Greeted patients, determined purpose for visit and directed to appropriate staff
Adhered to all HIPPA regulations to safeguard patient confidentiality
Prepare reports, invoices, letter and or medical records using word processing tools, spread sheets or other software applications
Routed and or scheduled laboratory od diagnostic results to appropriate staff
Scheduled appointments and consultations
Completed relevant insurance and other claim forms
Arranged Hospital admissions Compiled and coded patient information or data in appropriate computer systems
Transmitted medical, records and other correspondence via mail e-mail or fax.
Education and Training
Highschool Diploma
Lafayette High School Williamsburg VA 23185
Personal References
Victoria Brown Reid 804-***-****
Janet Garret 804-***-****
Vanessa Guillory 804-***-****
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