Closing Coordinator Servicing Specialist

Ericia Cato Phone: 214-***-****

Rockwall, Texas Email: *********@*******.***

Summary

Results driven and accomplished Financial Services Professional with 15 years proven track record of extensive commercial and real estate loan servicing. Ability to multitask, communicate well, make decisions independently, and complete all tasks by timeframes. Excellent listening and interpersonal skills. Self-directed with a positive attitude. Knowledgeable of all loan processing and loan processing terminology. Experience in Commercial Loans, Residential/Real Estate Loans, FHA, VA, Fannie Mae, Freddie Mac, Conventional, Home Equity, and USDA.

Education

Jarvis Christian College, Hawkins, TX

Major - Business Administration

Key Qualifications and Skills

• Loan Closing & Servicing

• Purchasing Refinancing

• Extensive experience with various types of Loans

• Client Service/Support

• Documentation

• Loan Documentation

• Attention To Detail & Accuracy

• Auditing Files

• Stellar Communication skills

• Pre Fannie-Mae Audits

• SharePoint, Word, Excel, Vlookup, AUS, DUS, Index Match, Encompass, Fiserv, Lexis Nexis

• Incoming/outgoing phone calls

•Negotiation

• Delinquent payments

Professional Experience

Wells Fargo – Jun 2022 – Current Senior Commercial Loan Servicing Specialist (Contract)

• Responsible for managing high volume of commercial loans ensuring loans are accurately disbursed, analyze complex client concerns, follow up with Lender for outstanding exception items and/or discrepancies and

• Assist Underwriters in identifying and analyzing information from client for accuracy.

• Work closely with senior underwriter.

•Resolve escalations in a promptly manner enduring client satisfaction Sprout Mortgage – Remote Mar 2022 – Jun 2022 Due Diligence Analyst

• Maintained up to date and comprehensive knowledge of SCP’s various Lending Program Guidelines

• Assisted Underwriters in reviewing documents and analyzing information

• Work closely with senior underwriter.

• Utilized relevant information regarding outstanding items and made independent judgement to determine if process comply with guidelines and policies

• Performed ongoing monitoring flood insurance requirements

• Communicated discrepancies related to Flood/Title/Fraud requirements with appropriate business unit

• Followed-up with internal team and clients to obtain information regarding delinquent payments and financial information

• Completed post-closing funding and delivered closed transactions to loan servicing department

• Actively interacted and supported originators, brokers, sponsors, third party report providers, counsel and credit officers

Kiavi Lending – Remote Jun 2021 – Mar 2022 Commercial Loan Analyst

• Tracks and follows up on lists of missing or delinquent documentation.

• Processes approved commercial disbursement requests, modifications, and forbearance agreements.

• Works with Business Banking to ensure the proper insurance and tax policies are applied and follows up with customers or agencies.

• Collaborates with business banking, credit, and loan servicing team members to ensure all commercial loans are documented, boarded, and funded accurately.

• Managed and audited multi-state pipeline of loans ensuring compliance of policies and procedures

• Managed dates including lock expiration, contingency date, contract date, credit doc expiration, ECOA, MDIA and compliance related dates

• Explains the differences between and approval requirements of various types of mortgages and made sure all loans applications met standards

• Processed and verified loan applications and reviewed documents for completeness and accuracy

• Gathers credit histories, reports, and assesses applicant’s capacity to repay and default risk

• Viewed or visited property for real estate purchase or refinance using best practices of various mortgages.

• Reviewed title reports, payoffs, appraisals, income documents, hazard/ flood insurance and supporting conditions required for standard compliance prior to underwriter submission

• Monitored fraud risks regarding account information

• Closed and funded in accordance with Bank approval Mid America Mortgage ++ Addison, TX Nov 2020 - Apr 2021 Closing Coordinator

• Reviewed and manage Daily Progress Reports, Closing, Disbursement, Rejects and Title Clearances

• Prepared Closing Documentation in Accordance with Federal, State and Client Requirements.

• Worked with Title Commitment Coordinators to Review Title Commitment for Clearance.

• Secured Lender Approval for Loan Closing Documents.

• Confirmed necessary Closing Details, Closing Dates, Location, Documentation, Funds Due.

• Determines whether clients are eligible for mortgage loans.

• Reviewed client’s financial information to determine amount clients can borrow

• Files mortgage loan applications and keeps detailed client records.

• Managed contract and closing process and advised clients on mortgage loan options and refinancing.

• Maintained strict confidentiality

• Updated spreadsheets and entered information into mortgage loan software system

• Acted as a Liaison for borrowers and assisting with questions and issues

• Worked and communicated with Realtors, Attorneys, and Lenders to Confirm Closing Instructions and Needed Items

Sortis Financial Inc – Plano, TX Mar 2015 – Aug 2020 Closing Coordinator / Operations QC Analyst

• Confirmed necessary Closing Details, Closing Dates, Location, Documentation, Funds Due

• Responsible for all aspects of the closing process including updated closing checklist, prepared closing documentation, secured Lender Approval for Loan closing documents, review/approve closing disclosure, and proof Pre-Close Worksheet

• Guided clients through commercial and residential loan options

• Prepared and submitted loan applications.

• Ensured data are in line with national and local financial policies

• Monitored and reported on application processes.

• Informed clients regarding loan approval or rejection process

• Resolve problems with applications.

• Ensured compliance with privacy laws and confidentiality policies throughout the process

• Analyzed, research and resolution of incoming customer inquiries

• Managed loan exception reports to validate and clear exceptions in a timely manner.

• License Notary/ Notarize all company documents.

• Created and executed Lien Releases.

• Performed timely and accurate payment research to prepare affidavits. Weatherford International – Greenville, TX Jun 2014 – Mar 2015 Document Control Specialist

• Created and monitored procedure manuals.

• Liaison between manufactory plant and legal.

• Maintained shared documents and implemented improvements

• Prepared documents for new client accounts and process approvement for quality system document changes

Barrett Daffin Frappier Turner & Engle LLP – Addison, TX Mar 2008 – Mar 2014 Bankruptcy Team Lead

• QC Affidavits, Declarations and Hearing packages for attorney.

• Investigated and reconciled fraud account activity.

• Fostered open communication between attorneys, mortgage clients, debtor’s attorney and investors.

• Reviewed and completed all exception reports.

• Approved and executed payoff and fee approval for any additional processing fees for completing bankruptcy/ foreclosure packages

• Performed special projects and auditing.

• Motivated, coached and developed associates to achieve optimal performance results.

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