To obtain a position where my strong service management and interpersonal skills can be utilized to improve overall customer satisfaction and enjoyment of every occasion. Donna Chong

Phone Number: 727-***-****

Email: adw1gz@r.postjobfree.com

Address: Clearwater, Fl 33755

EXPERIENCE

Server/ Trainer/ FOH Expo/ Bartender

Rusty Lyon, Dunedin, FL Jan 2020 - Present

• Opening duties, training new servers, waiting tables, food and beverage QA and QC, sauces and special orders are expedited to tables in a timely manner, upselling specials.

• Proper bar set up and utilization. bar closing duties, changing kegs, restocking all products behind bar, making craft cocktails and smoked drinks.

• Resolve customer concerns in a timely manner.

• Setting up service bar drinks in order and according to the order ticket Server/ Day Bartender/ Trainer

Clearwater Yacht Club, Clearwater Beach, FL Feb 2020 - Jan 2023

• Opening Club Restaurant and Bar; brewing iced tea and coffee, icing all server and bar stations, BOH server area set up with dressing, sauces, butter etc. while ensuring a clean and sanitized environment for members.

• Proper set up of functions and banquets. Set up buffets, meetings, and private events.

• Proper server etiquette, serving from left clearing from the right, proper verbiage, full wine service, always going above and beyond for Club Members as well as their Guests.

• Problem solving, comps, voids and manager functions for employees as well as dealing with issues, recooks, items sent back.

• Checking out all employees’ side-work, and paperwork as well as proper closing procedures and locking building Food And Beverage Manager

Clearwater Yacht Club, Clearwater Beach, FL May 2022 - Jan 2023

• Full service with hands-on hospitality of guests requested services in a timely and appropriate manner, while keeping in mind sanitation and customer satisfaction.

• Managed employee work schedule, keeping daily shifts properly staffed and giving time off when requested within the appropriate time required.

• Posting schedules in a timely fashion, with employee needs in mind. Event execution and Planning as well as menu coordinating for events.

• Rewriting practices of FOH employees including side-work duties for all FOH employees, FOH training programs and protocols.

• Enforced FOH practices.

• Monitored all member and employee issues or difficulties and dealt with them accordingly

• Handled communication with dissatisfied members and assisted employees to overall improve guest experience and member satisfaction.

• Aided employees during busy hours to deliver quality service, delectable dishes and craft cocktails to members in a timely manner.

• Performed service tasks, clearing tables, bartending and expediting food when necessary.

• Communicated with customers and received feedback on food and beverage quality.

• Investigated and resolved complaints regarding food quality and service.

• Established standards of service for employee performance and member experience.

• Completed paperwork detailing employee performance for raises.

• Greeted guests, escort them to seats and present them with menus and wine lists.

• Reviewed procedures and operational challenges to uncover service and safety improvements.

• Monitored employee and patron activities to enforce liquor regulations. Server Trainer

Manero's Steakhouse, Palm City, FL Jan 2013 - Apr 2014

• Opening and closing duties, Training new employees, catering events on and off property, setting up banquets, basic cleaning, taking orders and basic customer service and satisfaction. Server/ Shift Leader/Trainer

Pinon Grill, Boca Raton, FL Jan 2011 - Dec 2012

• Training new servers, teaching wine service, opening duties, side work checks and sign-out, closing checkout, dish and cutlery inventory.

• Training new employees on wine and liquor knowledge as well as full service fine dining. Seasonal Server

Mai Kai, Fort Lauderdale, FL Aug 2010 - Jan 2011

• Server stations setup, seating according to each dining room reservations, Table service and menu knowledge for Q&A during ordering, wine service, proper utilization and knowledge of POS system, tableside desserts, processing payments.

Chilis Grill & Bar, Boca Raton, FL Feb 2010 - Sep 2010

• Duties included customer service, opening set-up, basic cleaning, busing, running food, seating, to-go orders, restocking.

• K-38 Baja Grill

Manager/Server/ Bartender

Kiva Grille/ K-38, Wilmington, N.C. Nov 2007 - Feb 2010

• Handling manager procedures on computer

• Manager comps, new employee set-up, featured items and price changes etc.

• Also assisted with new employee interviews and hiring

• Other responsibilities included employee write ups, schedule modification, training new employees on proper order taking, wine service, food running, to go orders, and tableside guacamole cart

• Responsible for beer/ wine/ liquor orders and overall customer service, satisfaction and problem solving for guests and staff.

Server/Trainer/ Assistant Manager

Andy's Cheesesteaks, Hampstead, N.C. Jun 2007 - Mar 2008

• Duties included proper training of new employees, running food, taking orders, and operating register

• Ensuring daily, weekly and monthly side work lists are completed.

• Nightly review of all orders to ensure correct use of comps and voids as well as proper computer procedures by employees.

Server/Bartender

Draft House, Boca Raton, FL Jan 2006 - Jun 2007

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•

Server

Duties included opening and closing restaurants, brewing tea, setting up patio, setting up front of house, training new employee, setting up bar, bartending, waiting tables, setting up outdoor bar for afternoon bartender High Volume Restaurant and bar in FAU area of Boca Raton Carlucci's Italian Ristorante, Coconut Creek, FL Feb 2004 - Jan 2006

• Duties included neatly taking handwritten orders, wine service, running food, customer service, basic cleaning, opening and closing duties for back of the house as well as front of the house, training new employees taking and expo of to-go orders.

EDUCATION

ITT Tech, Tampa, FL May 2005

SKILLS

• Wine Service

• High-Volume Dining

• Table Setting Arrangements

• Special Dietary Requirements

• Menu Memorization

• Wine and Liquor Service

• Server Training

• Buffet Setup and Takedown

• Food and Beverage Pairings

• Suggestive Selling

• Food Preparation and Safety

• Service Prioritization

• Item Promotion

REFERENCES

Richard Dunbar Richard Libonate

Bar Manager, Rusty Lyon Clearwater Yacht Club, Rear Commodore Phone Number 813-***-**** Phone Number 813-***-**** Hannah Hassie Dana Young

Former employee/ Clearwater Yacht Club FOH Manager/Rusty Lyon Phone Number 727-***-**** Phone Number 847-***-**** PERSONAL REFERENCES

Kimberly Guastalli William Cooke

Marketing Manager, Marketopia – Sister Senior Right Away Agent For Utilities - Friend Phone Number 727-***-**** Phone Number 727-***-**** Email adw1gz@r.postjobfree.com Email adw1gz@r.postjobfree.com Scott Newmark

Executive Officer, The Newmark Foundation - Friend

Phone Number 727-***-****

Email adw1gz@r.postjobfree.com

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