Patricia Thomson

Raleigh, NC *****

adw1gp@r.postjobfree.com

+1-919-***-****

Summary Obtain a position as a team player in a people driven company where I can grow and Excel my customer service experience in a challenging environment to achieve the corporate. Work Experience

Cashier/Customer Service

Food Lion - Raleigh, NC

February 2022 to Present

• Provides a positive customer experience with fair, friendly, and courteous service.

• Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases.

• Resolves customer issues and answers questions.

• Bags purchases if needed.

• Processes return transactions.

Mailroom Clerk

JPMorgan Chase

April 2004 to August 2020

Role and responsibilities as a mail clerk is to prioritize sort and process tax forms and vouchers per year such as 1040,1040v,1040es,1040ez, and 1040a's. Also have the responsibility of processing checks. The highest amount that I process was $30 million.I've been working for JPMorgan Chase since 2004 through multiple temp agencies like Integra staffing,Randstad staffing,Manpower, etc

Patient Advisor

UnitedHealth Group

October 2015 to September 2016

. Incoming calls using a switchboard to answer questions about customers accounts such as Medicaid and Medicare. Receive calls from queue to process payments for Optum insurance (Obama Care). Keep records of calls and payments using dual screen Windows system Advisor

Onstar/Convergys

December 2014 to September 2015

. Assist users of OnStar after they have signed up for the services or during the free trial. Provide updated directions to customer using the car system or turn by turn direction. Assist customers in locating their vehicles via flashing lights or honking horns. For security after verification assist with the unlock and or start of the OnStar vehicle

Debt Collector

The DTA Group

August 2013 to October 2014

Maintain and manage customers accounts for outstanding balance payoffs.incoming and outgoing calls for outstanding debts on payday loans for third party company. Provide debt relief options for customers to make payments on their accounts

Education

GED

Atlantic Learning Center

August 2011

High school diploma or GED

Skills

• Customer service

• Customer support

• Sales

• Upselling

• Windows

• Salesforce

• Customer service

• Operating Systems

• Troubleshooting

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