Customer Service Rep
Resume:
KIMONO MILLER
CONTACT
*******@*******.***
Georgia 30058
SUMMARY
Approachable Front Desk Agent with [10] years of experience in the hospitality industry. Motivated, reliable and willing to go the extra mile to please guests. Adept in swiftly handling hotel reservations. Dependable Front-End Supervisor offering experience in managing inventory, teams and projects. Prepared to leverage [5] years of [RETAIL] experience to take on challenging new position at]. Veteran professional with excellent skills in verbal and written communication, complex problem solving and work planning. Driven Front End Supervisor with strong history of satisfying customers through top- notch service and support. Quality-driven team player effective at managing money, delegating jobs and keeping customer areas clean and neat. Ready to apply [5] years of [SUPERVISION] experience to new role with long-term potential. Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task. SKILLS
MICROSOFT OFFICE
CONFLICT MANAGEMENT
SHIFT CHECKLISTS
ADMINISTRATIVE SKILLS
TEAM LEADERSHIP
HOSPITALITY SERVICES
LISTENING SKILLS
EMPLOYEE TRAINING
DEDICATED TEAM PLAYER
RESOLUTION-ORIENTED
TYPING SPEED 35 WPM
EXPERIENCE
Amazon Fulfillment, Area Manager/Inbound
• Offer consultation and recommendations to store managers on overcoming operations challenges
• Monitor sales and work toward meeting quarterly objectives
•Recruit, hire and train new Associate in their direct area Purple Palazz Beauty Bar, Salon Owner
2018- Current
• Managed inventory effectively to ensure high productivity
• Responsible for customer satisfaction, client retention and new client recruitment
• Effectively managed the budget insuring a positive bottom line
• Founded and managed all features of business, including customer service, accounting, inventory management, sales, marketing, staffing and training.
• Provided outstanding customer service while continuing to grow business.
• Maintained a loyal customer base of over 150 guests. Vital Recovery Solutions, Customer Service Rep
08/2016-09/2018
EDUCATION
Augusta State University
Augusta, GA
BBA: BUSINESS ADMINISTRATION
• Informed customers on billing procedures, processed payments and helped set up payment options.
• Achieved top satisfaction, retention and referral rankings on consistent basis. Resolved escalated customer issues quickly to drive client retention.
• Cultivated strong value-added relationships with customers daily by delivering product knowledge to drive business development.
• Consulted with upset customers to determine best methods to resolve service and billing issues.
• Answered [65] + inbound calls per day to address customer inquiries, resolve issues and provide information on new products and services and directed inbound calls to designated individuals or departments.
Comcast, Customer Service Specialist
05/2015- 11/2016
• Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
• Documented and scoped actions taken to resolve issues after service calls.
• Assisted customers with completing quick and efficient sales transactions to guarantee high level of customer service.
• Made customers top priority and employed active listening skills to understand needs and deliver first-rate service.
Walmart, Front End Supervisor
09/2013- 08/2017
• Provided key administrative support to [25] coworkers. Handled money for customers and visitors.
• Handled money for customers and visitors.
• Provided key administrative support to [30] coworkers.
• Addressed and welcomed [1000] patrons to the business per day. Provided work schedules for [30] employees per week.
• Delegated work to employees based on shift requirements, individual strengths and unique training.
• Provided bookkeeping of important files.
• Resolved customer problems by investigating issues, answering questions and building rapport. Handled communications systems.
• Confirmed transactional data.
• Demonstrated that customers come first by serving them with a sense of urgency.
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