Store Manager

JEFFREY SMITH

Sylvania, OH *****

419-***-**** ********@***.*** LinkedIn.com/in/jeffreyalansmith59 RETAIL MANAGEMENT PROFESSIONAL

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies, and engaging with customers to promote loyalty and drive sales. SKILLS

• Team Leadership and Coaching • Goals and Performance

• Retail Industry Knowledge • Maximizing Profitability

• Excellent Customer Service Skills • Change Management

• Store Operations Retail Operations • Detail-Oriented

• Human Resource Skills • Financial Operations

• Merchandising • Store Management

EXPERIENCE

Walgreens, Toledo, OH June 2021-Present

Store Manager

• Manage all aspects of store operations, human resources, inventory, customer service, maintenance and purchasing functions.

• Monitor and analyze customer service provided by team members.

• Supervise operations of the store, pharmacy and task delegation and scheduling.

• Supervise merchandise planning and inventory management.

• Analyze performance indicators of store and pharmacy operations. Love’s Travel Center & Country Stores, Perrysburg, OH September 2020-June 2021 Operations Manager- General Manager in Training

• Assisted General Manager in running all aspects of day-to-day store operations.

• Ensured that all operations of the business are operating smoothly.

• Implemented marketing and staffing to provide customer satisfaction.

• Budgeted for the financial wellbeing of the business to ensure profitability. Kroger Company, Sylvania, OH February 1996 – October 2019 Store Manager

• Managed all aspects of store operations, including organization, maintenance and purchasing functions.

• Applied performance data to evaluate and improved operational results, targeted to current business conditions, and forecast needs.

• Engaged and interacted with customers by creating a positive shopping experiences and drive revenue growth.

• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.

• Scheduled and led weekly store meetings for all employees by discussing sales promotions and new inventory while providing platform for all to voice concerns.

• Established succession planning by training and mentoring 100+ associates into leadership positions.

CERTIFICATIONS/LICENSES

Certified Food Safety Manager- ServSafe, National Registry of Food Safety Professionals Commercial Driver’s License (CDL) Class A, State of Ohio Insurance License: Accident & Health, Life, State of Ohio, State of Michigan AWARDS

President’s Award - The Kroger Company, 1999 and 2001

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