Data Entry Customer Service
Resume:
ROSE SANCHEZ
Lehigh Acres, FL 33972
************@*****.***
SUMMARY OF QUALIFICATIONS:
Highly motivated, goal oriented professional with excellent communication and interpersonal skills. Bilingual, fluent in Spanish. Work well independently, as well as in team settings. I pride myself on my attention to detail, assertiveness, confidence, yet humble and punctuality. EDUCATION:
Miami Dade College Ft. Lauderdale, Florida
Associate Degree in Accounting July 2017
Miami Dade College Miami, Florida
Business Administration / Business Administration August 2014 Chemistry Institute Degree Cuba
2006-2009
EXPERIENCE:
Lane Construction Labelle, FL
Office Manager June 2022 - Present
• Responsible for all interviews, onboarding process and schedule OSHA class. Conference room meetings bookings, appointments, etc.
• Post/reply all new open positions in Indeed.
• Manage relationships inside the team.
• Create and maintain a secure and friendly work environment.
• Take care of employee complaints/requests and other inquiries.
• Ordering of materials, Office Supplies, forecasting jobs, etc.
• Office’s Expense report & Petty Cash.
• Manage company Payroll in Heavy Job for the project location.
• UPS/Fedex mailing.
• Responsible for the supervision, hiring and training of the business office staff.
• Participate in proactive team efforts to achieve departmental and company goals.
• Provide leadership to others through example and sharing of knowledge/skill.
• Comply with all safety policies, practices, and procedures. Report all unsafe activities to supervisor and/or Human Resources.
Sacyr Construction USA/Sacyr Construcción SA, Inc. Ft. Myers, FL Project Accountant January 2020 – June 2022
• Communicate consistently with vendors, subcontractors and clients regarding payment processing and status.
• Research and resolve issues with billing and invoices.
• Review owner’s and subcontractors’ contracts, supplemental agreements, and change orders.
• Collect & check all the proper documentation from the subcontractors i.e., certificates of insurance, P&P bonds, contracts.
• Attend weekly meetings with Project Managers and owners for the close review of the Project.
• Reduce time and costs and increase efficiency by introducing new Accounting Procedures.
• Renegotiate payment terms with all the suppliers.
• Calculate figures such as discounts, percentage allocations and credits.
• Verify details of transactions, including funds received and total account balances.
• Assign cost codes to the invoices and payment applications.
• Coordinate approval processes of all Accounts payable invoices.
• Balance batch summary reports for verification and approval.
• Processing of job-related invoices, including subcontractors and materials purchases payment applications/AIA.
• Processing employees expense reports in accordance with company guidelines.
• Respond to all vendors invoice and subcontractors’ inquiries. Reconcile vendor statements and research and correct discrepancies.
• Assist in accounting month-end closing and other projects as needed.
• Prepare and manage release of liens, knowledge of NTO’S. Latite Roofing Ft. Myers, FL
Account Specialist /HR August 2018 – November 2019
• Manage client accounts. Pay and collect daily invoices.
• Ensure daily work orders are timely met with specifications.
• Track metrics for success, including customer satisfaction.
• Document and track instructions for clients, including deadlines, troubleshooting tips, and estimated performance.
• Responsible for Payroll, employees’ trainings, reviews, and attendance.
• Responsible for opening, maintaining, and closing customer’s profiles.
• Assisting customers/clients with questions/concerns, as well as scheduling service.
• Routine office procedures: such as data entry, filing, scanning, mailings, FedEx CheckAlt-Klik Technologies (Union Bank) Kendall Miami, FL Remittance Specialist II / AR AP/ HR February 2015-August 2018
• Accounts Receivable
• Accurately process any updates or change requests for all accounts in multiple database systems
• Supports supervisor with the training of new hires.
• Supervised the performance of other’s data entry operators.
• Customer service in person and video chat conferences for Union Bank clients.
• Handling of checks and full verification (account numbers, due dates, invoices, associations, enter sales data, personal and financial information into the bank’s database.
• Process payments, balances and daily informs for Union Bank customers.
• Handle confidential information in line with the database, following security protocols.
• Responsible for various accounts from inception to completion.
• Batch checks for system input, attach appropriate invoices to check copies, and prepare mailings.
• Became skilled by planning, operating, organizing as to perform timely and meet deadlines.
• Work on special projects upon supervisor’s request.
• Perform quality assurance of image documents.
Medplan (Health Insurance Company) Doral Miami, FL Data Entry / Clerical September 2014 - April 2015
• Prepare, compile and check source documents for accuracy.
• Verify, correct, scan and enter personal and private information into computer databases.
• Combine, arrange, and re-arrange data from source documents where applicable.
• Maintained files to meet privacy standards of personal and private information. Metropolitan Bank S.A Havana, Cuba
Bank Teller / Customer Service July 2010 - August 2013
• Responsible for opening and maintaining accounts.
• Responsible for the ATM’s maintenance
• Provided monthly balances to supervisor.
• Served as the key trainer for new tellers.
• Became the “go-to” person for troubleshooting balance sheets, daily drawer closeout “issues”.
• Responsible for the balanced a cash drawer as well as two ATMs daily.
• Effectively adhered to all company policies to ensure the best possible customer service and expediency of transactions.
• Customer liaison responsible for processing requests in a timely and efficient manner. Connecting clients with specialists for additional assistance when necessary or applicable. COMPUTER SKILLS
• Proficient in Microsoft Office.
• Multiview-Accounting Software.
• Quick Books-Desktop & Online.
• SAP.
• Think Project-Document Control Software.
• Sligo-Cost Accounting Software.
• Heavy Job
• E-Verify
• E-Plan
References can be provided upon request
Contact this candidate