Customer Assistance Service

Diane R Fatkin

**** ** **** **. **** Lauderdale, Fl. 33308 phone/fax 954-***-****

Senior Executive

Sole Proprietor Sales-Corporate Liaison President

Project/Regional Director

Entrepreneurial-minded senior executive with consistent successes in starting, building, growing and improving profitability and performance through ethical, results driven approach. Expert in building teams and positioning the employees to exceed customer expectations. My leadership method is an art of listening to others while empowering them. I believe in giving knowledge and support during communication on our culture, product, services and benefits we offer

Qualifications Summary

*Start – ups *Training *Sales *Creative Marketing *Mergers *Strategic Planning *Create Clear, Concise Processes *Time Management *Productivity/Efficiency Improvement *Team Motivation *Networking *Employee Relationship Management *Client Relationship Management *Change Management *Operations *Compliance *Ethical *Profit and Loss Accountability

Career Highlights

• Successfully Managed Sales, Marketing, Cost, Profit and Operations of 8 Reports

• Successfully involved as a senior executive staff member or Consultant in taking 5 Start ups to fruition. Today they thrive/one went public and 2 sold for millions

• Successfully managed through a Merger with an International Company and retained staff and increased profit

• Member of Senior Management team that was responsible for producing over half a billion in revenue while maintain costs

• Excellent at building happy teams that achieve success through communication and culture

• Created training, sales, and marketing processes to maintain high profit, low cost, low turnover and customer retention

Professional Experience

Sales-Corporate Liaison/The Berkley Group

• Successfully handles complaints throughout the company from customers and owners

• Successfully achieves customer assistance to retain 1.2 million dollars yearly

• Successfully achieves management of Verification staff to complete paperwork on $300 million volume yearly

• A liaison to divisions within the company as well as Affiliates to ensure customer assistance is completed to owners and guests. Results are 10% increase in consumer satisfaction

• Coordinates communication from letters, emails, calls from owners, guests to ensure satisfaction and customer resolution. Results are 50% increase in staff satisfaction

• Communicates successfully to attorney, agencies and bureaus involved in our Real Estate Vacation Industry. The results are a 30% increase in satisfaction

• Successfully created changes in paperwork, process and procedures to simplify documents delivered to our owner, the consumer. Knowledge and Understanding was increased by 15%

• Successfully communicated to the President issues that could compromise our company

• Successfully communicates with the Board of Directors and senior staff to facilitate any directives to the employees

• Successfully created training for the corporate employees on our company and product

• Successfully created training for our Voyages division for Customer Service and Reservations so yearly dues are renewed and customer care is given Education/Affiliations

• University of Scranton

• Real Estate License

• Insurance License

• Dale Carnegie

• Certified Professional Consultant

• Certified Empowerment Facilitator

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