Customer Service District Manager
Resume:
Kimberly Hubbard
Williamsburg VA, 23188
kimvette81@gmail
PROFILE:
SALES MARKETING/Management
Sales and Marketing professional with a reputation as a top performer within the company.
Demonstrated strengths working with people of all levels. Customers, Managers and Colleagues. An ambitious starter with a personality everyone is eager to learn from. Team Spirted, full of positive energy. Sales / Marketing and Management experience for over 8 years. Been in timeshare for over 6 years. Excellent negotiating, closing and communication skills. First year as a Marketer, with producing high numbers, earned the status of
CLUB ELITE. The highest award you can earn within the business. Able to work in a competitive environment at a fast-paced level.
Able to manage many employees, and at the same time make sure budgets are met and produce revenue. Able to come up with creative ideas as well as a strategic planner in the Marketing and Sales industry. Capable of building motivated and productive teams as well as customer satisfaction on an everyday basis.
MAJOR STRENGTHS
Budgets
Team Building & Leadership
Strategic Planning
Sales/Marketing
Management
Customer Service Excellence
Payroll, Timekeeping & Scheduling
Facebook Ads Marketing
Closing skills
Semrush
Promotional Campaigns
Strategic Marketing Planning
Training & Mentoring
Analytical Thinking & Problem Solving
Social Media Marketing
Email Marketing
Digital Marketing
Content Marketing
Negotiation Skills
Phone Sales
CAREER HISTORY
WYNDHAM DESTINATIONS-March 2017-February 2023
Marketing Consultant
Kimberly Hubbard
Page 2
When in Marketing always was the top consultant along with producing the highest numbers at the resort every week and month. At the end of each year was the top consultant at the resort and within the company.
ACHIEVEMENTS
Was promoted to Owner Consultant. Where you deal with owners only who owned at the resort.
Between 80% and 95% closing every week. Some weeks 100% closing.
Maintained Consent numbers every week and month.
Defining and managing the brand of the company by personality and customer service.
Trained new and old Co-Workers on all new computer systems.
The resort had a ‘’powerline” which means if you are a top producer, you were on that powerline everyday and saw each person before your Co-Worker did. On top of powerline for over 5 years.
Came up with an Owner pitch for the resort and for other Co-Workers to have and use.
Promoted the product to bring in new customers.
Had the highest VPG every month for over 4 years.
Guest who checked in after closing hrs. Called the next morning over phone and pitched them to book
When in Sales was regularly Sales Consultant of the month. Also was promoted to a TO. (TAKEOVER) Which means called to tables to close deals for other sales consultants.
Sales Consultant
Negotiate with customers to purchase the product for the company.
Closing the deal to make a sale each day.
Promoted the brand where customers gave good ratings.
Gave Professional Presentations to all customers to promote the product in ways that they bought.
CAREER HISTORY
SUN COMMUNITIES VACATION RESORT HOMES-February 2014-January 2017
Manager/District Manager
Was hired as a manager. Within 8 Months was Promoted to District Manager. Where I also traveled sometimes.
ACHIEVEMENTS
Managed a large group of employees, also handled the schedules and payroll for each employee.
Promoted the brand of the resorts by Social Media Marketing, (Facebook, Twitter, Instagram). Also Promoted by sending out Emails to Potential Customers who reached out interested in our resorts. Promoted by Newspaper advertisements. Had a column in the Newspaper each week promoting different deals and opportunities to become potential customers.
Set up Market Events to Entice customers that occur once a month. Which included attending trade shows, also by the end of the shows bringing in new customers to the resorts.
Handled finances for the Company. Handled bringing in future customers to rent or buy the homes. Hire venders to come in. Hired employees to take care of the appearance of the resorts. Handled P&L Statements for all resorts as well as coming up with budget strategies each month for resorts.
Was named manager of the month for great customer service as well as achieving monthly goals for all resorts.
Traveled to resorts to train all employees on new computer programs and different marketing strategies.
Handled the purchasing of all inventories within the resort shops.
Managed all aspects of daily operations. At the beginning of each week would plan a schedule for each employee and what goals to meet that week. Would meet with each employee to talk about how to handle and reach their goal.
Reaching deadlines in a fast-paced environment.
Managing online Web Presence. The Companies resorts had its on website and its own Facebook page.
Negotiating and closing, writing up proposals for future customers. Also typing up new contracts for future customers that made a purchase.
Kimberly Hubbard
Page 3
EDUCATION AND TRAINING
Mathews High School- Mathews VA
1997-2000, General Education Diploma
Sun Communities Corporate Office- Southfield, MI
February 12-18, 2014, Certified Training Courses for Management and Sales
Reliablesoft Digital Marketing Academy Courses-Online Classes
February 1st-March 1st, 2023, Certified Marketing
Contact this candidate