Fulfillment Manager Operations Supervisor
Resume:
DAWNA J. MILLER
OPERATIONS SUPERVISOR
CONTACT
Pensacola, FL 32514
OBJECTIVE
Actively seeking a leadership position where I can optimize my problem-solving and organization skills that will contribute to increased customer satisfaction and team building. Strong multi-tasking skills and fast learning ability that ensures quick contribution to my team. Able to work successfully as a team member and as an individual contributor. Able to efficiently navigate multiple systems while handling complex customer issues and concerns.
SKILLS
LEADERSHIP
ACTIVE LISTENING SKILLS
IMPROVING CUSTOMER EXPERIENCE
POSITIVE ATTITUDE
LOYALTY
TIME MANAGEMENT
INTERPERSONAL SKILLS
ENGAGEMENT
EMPATHY AND COMPASSION
PROBLEM SOLVING
EDUCATION
INDIANA BUSINESS COLLEGE
GRADUATED WITH HIGH HONORS
EXPERIENCE
PNC Bank
2009-2023
Creating and implementing a strategy to improve the Analyzing of outstanding debts owed to bank through court petitions
Implement and support staff with the bankruptcy policies and procedures
Ensuring PNC’s CARES model is followed by staff
Departmental training and mentoring of the staff members
Handles difficult complaints
Keeps up with changes in state and federal laws governing debt collections and makes sure employees receiving that training needed to comply
Keep up with changes to investor guidelines and makes sure employees receiving that training comply
Identifies areas of the bankruptcy process that need improvement and implements an enhanced process that will help the reps be more effective
Performs daily audits on accounts and provides the follow-up that is needed
Prior to this role I was in Collections and did all the same for that department.
Miller Publishing
1997-2009
Oversaw subscriber and vendor promotion/retention program for advertising
Created, updated, and managed subscription database
Managed circulation team that was responsible for new business acquisition
Liaison for production and creative departments, fulfillment manager, outside fulfillment and external vendors
Worked with facility to maintain accurate records concerning the number of copies mailed or delivered each week
Developed and implemented policies, procedures and goals for circulation department
Maintained high level of subscriber service
Quickly identified problematic delivery concerns
Contact this candidate