Store Manager Customer Service

PATRICK MALVENDA

** ****** ***** **, ******, Connecticut 06468 · 203-***-****

***************@*****.***

Retail manager committed to excellent customer service, sales, and staff development. With over 20 years of managerial experience in various fields of the retail industry. Initiative-taking and self-motivated team player. Hired, trained, and led multiple teams of 30+ associates.

EXPERIENCE

OCTOBER 2012 – MAY 2020

GENERAL STORE MANAGER, AC Moore

Paramus, New Jersey

Drive Sales. Develop Customer Relations. Ensure PI accuracy and Shrink Awareness-knowledge of loss prevention policies. Team reviews- resolve performance issues and ensure high team morale. Develop assistant managers and supervisors. Delegate tasks within the team and ensure completion. Knowledgeable of P&L statements.

2010 – 2012

ASSISTANT MANAGER, CVS

Bronx, New York • Yonkers, New York

Supported the store manager in all aspects of managing the healthcare solutions company. Recruited, hired, and trained sales associates. Led and developed staff. Enforced company operations policies. Employee scheduling.

2002 – 2009

STORE MANAGER, Michaels

Stanford, Connecticut • Hartsdale, New York

Drive Sales. Hire, train, and develop staff. Logistics- freight processes. Store planning.

SKILLS

Team player with outstanding leadership abilities

Problem solver

Goal oriented

Multitasker

Fluent in English and Spanish

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