Customer Service Front Desk

Jessica Irvine

Customer Account Representative

**********@*****.*** 765-***-**** Richmond,IN USA

PROFILE

Customer account Representative with 19 years experience dedicated to provide quality care for ultimate satisfaction. Proven ability to establish and maintain excellent communication and relationships with customers. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Hardworking and ready to join my next team. PROFESSIONAL EXPERIENCE

Customer Service, Personal Finance/Mariner Finance Front Desk (greet customers)

Filing

Apr 2001 – Apr 2020

Richmond, USA

Collections

Worked Bad Debt Recovery

Took Applications in office and over the phone

Closed Loans

Sold Insurance

Worked on some insurance claims

Worked with some legal stuff

Collected and Posted Payments from walk-ins, over the phone and by mail Paid bills and Balanced IOU'S

Bank Deposit

Balanced Cash Drawer daily

Pinpoint customers needs and concerns and try to resolve issues in timely manners EDUCATION

Diploma, Richmond High School Aug 1999 – Jun 2002

Richmond, USA

SKILLS

Excellent Communication Multitasking Customer Service Office Technology Mediation and Negotoating Teamwork Attention to Detail Creativity Problem Solving Critical Thinking Flexibility Organized **********@*****.*** 1 / 1

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