Word Processor Help Desk
Resume:
Barbara Ennis
Clinton, MD
***************@*******.***
Education:
Daniel Payne College
Booker T. Washington Business College
PG County College – Help Desk Technology 365 Certificate
Professional Experience:
Law Firm Experience:
Steptoe & Johnson
Thompson, Hine & Flory
National Strategies, Inc
McVey & Duncan
McFadden, Evans & Sill
Computer Experience:
iManage and FileSite Admin
Active Directory
Exchange Management Console
Anixis Password Reset Tool
DTE Admin,
Office 2010
DTE Axiom
Big Hand Administration
Backup and Recovery Management
steptoe & Johnson
(Washington, DC)
Legal secretary
(October 1994 – September 2020)
Provided support for five attorneys in various practice groups. Duties included creating briefs; maintaining attorney time records, and importing travel expenses.
Provided support and general understanding of firm related applications to supporting attorneys.
Provided support and resolutions to attorneys for standard and third-party software.
Provided administrative support which involved clerical duties such as answering telephones, responding to emails, faxing or mailing correspondence, preparing expense reports, communicating with clients re invoices, billing clients, ordering supplies and filing documents.
Managed incidents, operational maintenance and support, development support, and proactive/preventative analysis of systems.
Thompson, Hine & Flory
(Washington, DC)
Word Processor/Help Desk Assistant
(November 1993-October 1994)
Provided support and handled various projects including troubleshooting of software and hardware problems and installation of circuitry.
Provided system backup for network and maintenance of Hewlitt Packard printers and computers.
Managed desktop software deployment, including Microsoft Updates and other software updates
Typed correspondence, reports, text and other written material from rough drafts, corrected copies, voice recordings, dictation or previous versions, using various software
Maintained a computer filing system to store, retrieve, update and delete documents.
REFERENCES AVAILABLE UPON REQUEST
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