Service Representative Data Entry

Nelwyn L Smith

**** **. **** ****, ***** Hill, Alabama 36451

334-***-**** *******@*****.***

Profile

Manager with over 20 years' experience in Customer Service and Industrial Manufacturing.

Abilities

Microsoft Office Suites; AS/400; MFG Pro Systems; Citrix; NFuse systems; and SAP

40-hr First Responder/7 years’ experience on First Aid Team

Work Experience

Assistant Manager

Jacks Family Restaurant – Thomasville, AL

08/2021-Present

Train and supervise staff; agree and manage budgets; maintain safe working conditions; set targets; handle administration and paperwork; other duties as needed

Site Manager

Morrow Realty – Jackson, AL

04/2021-08/2021

Managed Brookshire and Wind Rush apartments; managed bookkeeping and payroll; recruited, interviewed, and trained staff; identified and managed necessary repairs; assisted with completion of capital expenditure projects; assisted with projected sales through local marketing strategies

Property Manager

Siegel Select Extended Stay – Montgomery, AL

02/2020-04/2021

Assisted with completion of capital expenditure projects and projected sales through local marketing strategies; identified and managed repair of maintenance issues; recruited, interviewed, and trained property staff; oversaw daily office operations; other duties as assigned

General Manager

Woodspring Suites – Columbus, GA

08/201*-**-****

Assisted with completion of capital expenditure projects and projected sales through local marketing strategies; identified and managed repair of maintenance issues; recruited, interviewed, and trained property staff; oversaw daily office operations; other duties as assigned

General Manager

Intown Suites – Montgomery, AL

07/2009-08/2015

Assisted with completion of capital expenditure projects and projected sales through local marketing strategies; identified and managed repair of maintenance issues; recruited, interviewed, and trained property staff; oversaw daily office operations; other duties as assigned

Agent Specialist

State Farm Insurance – Montgomery, AL

12/2005-08/2006

Collected payments and managed customer claim reports; generated insurance quotes for potential and current customers

Administrative Assistant

Paragon Security Systems – Montgomery, AL

09/2005-12/2005

Organized new hire packets; performed various data entry duties; designated and implemented new filing system; resolved payroll discrepancies; coordinated travel arrangements for security officers to include reimbursements

Customer Service Representative/ Quality Assurance Lab Tech

Akzo Nobel Chemicals – Axis, AL

04/2001-04/2005

Generated monthly and daily management reports using Excel and Access; maintained ADOT documentation; verified, scheduled, monitored, and tracked shipments for over 300 customers worldwide

04/1995-04/2001

Performed routine analysis on daily production using NMR; served as backup to Industrial Hygienist; maintained and ordered chemicals and supplies; coordinated daily lab results between six departments; calibrated lab equipment daily

Site Receiving Clerk/ Laboratory Technician

Chemical Waste Management – Emelle, AL

08/1989-01/1990

Managed day-to-day operations of on-site and off-site shipments; entered data into DCS database; and weighed trucks on cardinal scales

02/1990-12/1995

Ensured test equipment was used properly, and calibrated to specified standards; advised on appropriate corrective actions to maintain manufactured products within specifications and recorded actions; trained new Quality Control Technicians

Education

Bachelor of Science-Industrial Technology

Livingston University – Livingston, AL

Associate of Science-Biological Research

Selma University – Selma, AL

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