Customer Service Safety Manager
Resume:
ShaKing Alston
978-***-**** New York, NY *******@*********.***
PROFESSIONAL EXPERIENCE
SOUTH BRONX JOB CORPS
Bronx, NY
Director, Career Pathways
Leads a team of 62 direct and indirect reports. Responsible for the management of educational services, including academics, career and technical training, career counseling, and residential and recreation, in compliance with government and management directives.
Developed and implement procedures for systems for the department, ensure staff development and knowledge of center information systems.
Coordinated and maintain an effective team approach between academic, career & technical training, and career counseling services, and student personnel officer.
Reviewed and audit all assigned areas regularly for contractual compliance and effectiveness of delivery of services to students.
Maintain and inspected facilities to comply with management standard operating procedures and maintain accountability of staff students and property. Adhering to safety practices
HUNTINGTON LEARNING CENTER
2021-2022
Bronx, NY
Director of Education
Management: Hire, manage, and motivate part-time staff and part-time teachers. Supervise student instruction and manage programs.
Customer Service: Offer students the best education possible while adhering to the Huntington Code of Ethics and the Brand Standards Manual. Ensure effectiveness, accuracy, thoroughness, and competency of all instruction.
Marketing: With Center Director, developed a marketing plan to expand Huntington Learning Center brand awareness in the community, schools, local merchants, and social media.
Administrative: Front office, payroll, scheduling, financial activities, inventory. Maintain Center appearance and adhere to CDC guidelines in place. Manage all aspects of Exam Prep Services, including supervision of program prescription, initial program, program revision, instruction, and student progress.
ECOLAB
2015-2020
New York, NY
Territory Representative
Managed territory in New York Metropolitan area with over 150 food retailers. Provided customer service, advising on food safety preparation, coached on sanitation requirements and trained on thoroughly maintaining facility standards. Demonstrated food safety practices to minimize food-borne related illness.
Completed over 100 audits weekly and trained more than 93% of department associates daily.
Created detailed monthly action plans illustrating big picture landscape for travel needs.
Partnered with store leadership to ensure department leads equipment needs are exceeded.
Offered constructed feedback while observing the food production process.
CLUB DEMONSTRATION SERVICES (Currently Advantage Sales Marketing)
2013-2015
New Rochelle, NY
Senior Shift Supervisor
Responsible for maintaining and increasing revenue for multiple assigned clients daily, while generating additional revenues per assigned direct reports. Managed multiple assigned accounts annually within the food demonstration sector of the division.
Increased company revenue through weekly sales goals ensuring clients were represented in the company’s portfolio of products.
Ensure International requirements and procedures were implemented and available to participants
Created daily schedules outlining clients’ financial goals for direct reports.
Arranged bulk approvals for client’s products for demonstrations.
CONFUCIUS INSTITUTE FOR BUSINESS, SUNY GLOBAL CENTER
2011-2013
New York, NY
Special Projects Advisor
Guided senior management of businesses and charities annually within various industries pursuing ventures in China.
Created a New York City outreach strategy to ensure multi-boro event participation.
Ensure international compliance and de-briefings were conducted seamlessly.
ADDITIONAL PROFESSIONAL EXPERIENCE
Partnership for Parks City Parks Foundation
2009-2010
Director of Technical Assistance Program
New York Council of Non-Profits
2007-2009
Vice President of Metro New York
NYC Environmental Justice Alliance
2004-2006
Executive Director
National Parks and Conservation Association
1999-2004
Regional Program Manager
Environmental Diversity Forum
1998-1999
Executive Director
University Massachusetts Lowell, Center for Family Work and Community
1992-1998
Program Manager
EDUCATION & CERTIFICATIONS
UNIVERSITY AT BUFFALO, STATE UNIVERSITY OF NEW YORK (SUNY)
B.A. in Social Sciences: Urban Environmental Studies
COLUMBIA GRADUATE SCHOOL OF BUSINESS
Certificate in Senior Level Executive Leadership
NATIONAL REGISTRY OF FOOD SAFETY PROFESSIONALS
International Food Safety Manager Certificate
ADDITIONAL LEADERSHIP
Leadership Development Advisor, YouthBuild USA
Chair, Brooklyn Queens Land Trust
Member, Bronx Community Research Review Board
FELLOWSHIPS
Toyota TogetherGreen Fellow, Toyota Foundation USA
Rockwood Leadership Alumni, Rockwood Institute
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