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Customer Service Safety Manager

Location:
The Bronx, NY
Posted:
May 10, 2023

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Resume:

ShaKing Alston

978-***-**** New York, NY adw1d7@r.postjobfree.com

PROFESSIONAL EXPERIENCE

SOUTH BRONX JOB CORPS

****-*******

Bronx, NY

Director, Career Pathways

Leads a team of 62 direct and indirect reports. Responsible for the management of educational services, including academics, career and technical training, career counseling, and residential and recreation, in compliance with government and management directives.

Developed and implement procedures for systems for the department, ensure staff development and knowledge of center information systems.

Coordinated and maintain an effective team approach between academic, career & technical training, and career counseling services, and student personnel officer.

Reviewed and audit all assigned areas regularly for contractual compliance and effectiveness of delivery of services to students.

Maintain and inspected facilities to comply with management standard operating procedures and maintain accountability of staff students and property. Adhering to safety practices

HUNTINGTON LEARNING CENTER

2021-2022

Bronx, NY

Director of Education

Management: Hire, manage, and motivate part-time staff and part-time teachers. Supervise student instruction and manage programs.

Customer Service: Offer students the best education possible while adhering to the Huntington Code of Ethics and the Brand Standards Manual. Ensure effectiveness, accuracy, thoroughness, and competency of all instruction.

Marketing: With Center Director, developed a marketing plan to expand Huntington Learning Center brand awareness in the community, schools, local merchants, and social media.

Administrative: Front office, payroll, scheduling, financial activities, inventory. Maintain Center appearance and adhere to CDC guidelines in place. Manage all aspects of Exam Prep Services, including supervision of program prescription, initial program, program revision, instruction, and student progress.

ECOLAB

2015-2020

New York, NY

Territory Representative

Managed territory in New York Metropolitan area with over 150 food retailers. Provided customer service, advising on food safety preparation, coached on sanitation requirements and trained on thoroughly maintaining facility standards. Demonstrated food safety practices to minimize food-borne related illness.

Completed over 100 audits weekly and trained more than 93% of department associates daily.

Created detailed monthly action plans illustrating big picture landscape for travel needs.

Partnered with store leadership to ensure department leads equipment needs are exceeded.

Offered constructed feedback while observing the food production process.

CLUB DEMONSTRATION SERVICES (Currently Advantage Sales Marketing)

2013-2015

New Rochelle, NY

Senior Shift Supervisor

Responsible for maintaining and increasing revenue for multiple assigned clients daily, while generating additional revenues per assigned direct reports. Managed multiple assigned accounts annually within the food demonstration sector of the division.

Increased company revenue through weekly sales goals ensuring clients were represented in the company’s portfolio of products.

Ensure International requirements and procedures were implemented and available to participants

Created daily schedules outlining clients’ financial goals for direct reports.

Arranged bulk approvals for client’s products for demonstrations.

CONFUCIUS INSTITUTE FOR BUSINESS, SUNY GLOBAL CENTER

2011-2013

New York, NY

Special Projects Advisor

Guided senior management of businesses and charities annually within various industries pursuing ventures in China.

Created a New York City outreach strategy to ensure multi-boro event participation.

Ensure international compliance and de-briefings were conducted seamlessly.

ADDITIONAL PROFESSIONAL EXPERIENCE

Partnership for Parks City Parks Foundation

2009-2010

Director of Technical Assistance Program

New York Council of Non-Profits

2007-2009

Vice President of Metro New York

NYC Environmental Justice Alliance

2004-2006

Executive Director

National Parks and Conservation Association

1999-2004

Regional Program Manager

Environmental Diversity Forum

1998-1999

Executive Director

University Massachusetts Lowell, Center for Family Work and Community

1992-1998

Program Manager

EDUCATION & CERTIFICATIONS

UNIVERSITY AT BUFFALO, STATE UNIVERSITY OF NEW YORK (SUNY)

B.A. in Social Sciences: Urban Environmental Studies

COLUMBIA GRADUATE SCHOOL OF BUSINESS

Certificate in Senior Level Executive Leadership

NATIONAL REGISTRY OF FOOD SAFETY PROFESSIONALS

International Food Safety Manager Certificate

ADDITIONAL LEADERSHIP

Leadership Development Advisor, YouthBuild USA

Chair, Brooklyn Queens Land Trust

Member, Bronx Community Research Review Board

FELLOWSHIPS

Toyota TogetherGreen Fellow, Toyota Foundation USA

Rockwood Leadership Alumni, Rockwood Institute



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