Community Manager Apartment
Resume:
Rogger D. Baez, CAM
#**** 404-***-****-cell
Stockbridge, Georgia 30281
********@*****.***
SUMMARY OF QUALIFICATIONS
I am an innovative, results-oriented management professional with a record of multiple achievements in the Multi Family industry. I am very experienced with process reengineering, system implementation, training and recognizing revenue-producing opportunities. Experienced with managing Garden, Midrise, Conventional, Section 8 and Tax Credit Communities. Acknowledged as a strong communicator and a cost-effective unit manager who excels at multi-tasking in a variety of property settings. Excellent communication skills that foster a good work environment.
PROFESSIONIAL EXPERIENCE
QUARTERRA LIVING, Douglasville, GA October 2022 - December 2022
Privately held organization based out of Austin, Texas manages over 5,000 Units. Conventional Lease Ups and position for sale management companies.
Community Manager Responsible for oversight of our newly opened Class A 320 units community in Douglasville, Georgia.
Responsible for the day-to-day operations of a brand-new lease up which included hiring new staff and heavy marketing.
Worked closely with construction and maintenance to ensure apartments were ready for lease.
Trained new staff members and created a team environment.
Generated weekly reports on leasing progress for owners.
RPM Living, Katy, TX March 2022 – August 2022
Established management company with a significant national presence in the continental US.
Community Manager. Responsible for the supervision of various capital improvement projects in addition to overseeing the extensive interior renovations of all 624 units.
Responsible for overseeing a multi-million-dollar renovations program which included interior value add and oversaw various exterior value add projects which allowed us to increase our monthly average effective rates by 7% month over month.
Successfully hired and trained new staff members for all aspects of property operations and fostered strong team environment.
SYNC RESIDENTIAL, Katy, TX October 2021- March 2022
Established management company with multiple properties in 3 states.
Community Manager. Responsible for Property Operations of a 396 units in Harris County.
Decreased community overall exposure by 5% by actively overseeing our renewal lease program.
Achieved 15% expense reduction by aggressive expense management which resulted in lower turnkey expenses.
Prepared weekly reports for our 3rd party investors zoom calls which included financial overviews and weekly leasing and operations performance.
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GOLDOLLLER REAL ESTATE INVESTMENTS, INC, Atlanta, GA March 2020 –May 2021
Established management company with multiple properties in 11 states.
Senior Community Manager Responsible for all Property Operations for our largest assets in the Atlanta Market. Marketing & Occupancy Stabilization. Worked closely with Maintenance and staff to ensure resident retention. Interviewed and hired staff. IT training of staff and day to day operations.
Asset Management and general oversight of 2 of our largest communities. (982 units & 610 units) 1592 units.
Responsible for $1.5 million dollar renovations program which included interior value add and oversaw various exterior value add projects which allowed us to increase monthly revenue by 5% month over month. Worked closely with vendors and maintenance to maintain our company’s high standards.
Successful oversight and direct responsibility for repositioning two of our largest communities in Atlanta.
Asset Management and general oversight of 2 of our largest communities. (982 units & 610 units) 1592 units.
Created a fun team environment with all staff.
STEADFAST MANAGEMENT COMPANY, Smyrna, GA September 2017 – March 2020
Privately held management company. Twenty-two properties, over 10,000 units with 2000 additional units currently under contract for acquisition and/or construction.
Community Manager Responsible for Property Operations of a 496-unit community in Cobb County.
Contributed, trained, and implemented Property Operations Manual, Maintenance Manual and New Leasing Manual.
Responsible for all Property Operations.
Implemented Lease Expiration System to align timing of traffic patterns which shortened hold times on vacancies and resulted in generation of $10K positive income variance in four-month period.
Reduced concessions by 15% in 12-month period resulting dramatic increase in NOI and property value.
Avoided negative financial impact by initiating innovative marketing promotions and staff incentives, which led to average 5% increase in occupancy.
Performed on-site due diligence prior to acquisition target including research on financials, maintenance logs, occupancy, and renewal trends.
Created a team environment with all staff.
HERCULES LIVING September 2016 - September 2017
Privately held organization based out of Virginia Beach, Virginia which manage over 8,000 Units, Conventional, Section 8 and Tax Credit management companies.
Community Manager Responsible for oversight of our newly acquired Class A 259 units community in Buford, Georgia.
Responsible for $1 million dollar renovations program which included interior value add and oversaw various exterior value add projects which allowed us to increase monthly by 3% month over month.
Worked closely with vendors to make sure lease ups and resident retention were on schedule.
THE INTEGRAL GROUP, Atlanta, GA July 2015- September 2016
Privately held organization that manages over 12,000 Units, Conventional, Section 8 and Tax Credit in various states in conjunction with various housing authorities.
Community Manager Responsible for managing a 384 unit, struggling asset with three different housing components. This included working closely with the Atlanta Housing Authority to ensure compliance of program participants.
Achieved highest period over period NOI growth and expense control.
Renegotiated all existing and current advertising contracts to include better rates and out clauses, which positioned the community for greater flexibility in marketing decisions.
Created and implemented comprehensive onsite training program.
TRADESTREET RESIDENTIAL, Atlanta, GA August 2012- July 2015
Newly formed publicly traded residential management company based out of Boca Raton Fl.
Community Manager. Responsible for the supervision of various capital improvement projects in addition to overseeing the extensive interior renovations of all 484 units.
Responsible for $1.7 million dollar renovations program which included interior value add and oversaw various exterior value add projects which allowed us to increase monthly by 5% month over month.
Assisted with the contribution and development our Operations Manual/Standardization Manual and implemented by training onsite staff in webinar setting streamlining all processes and procedures.
EDUCATION
Certified Apartment Manager (CAM), National Apartment Association, 2020
Certified Apartment Portfolio Supervisor (CAPS) Candidate, National Apartment Association 2021
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