Shreen D. Moran

PO BOX *****, North Charleston, SC 29419

843-***-****

adw1cu@r.postjobfree.com

Professional Background

Over 35 years in providing Administrative, Clerical, and Customer Service Support. Intermediate technical support and maintenance of software applications/administration. I have my Bachelors in Business Administration, and Associates in Word Processing. Experience includes support in the Active Armed Forces, and as a Government Contractor. Possess excellent interpersonal and organizational skills. Capable of working independently and as a team player.

Skills

Data entry, Typing, Customer Service, Help Desk, Defense Travel System, computer operator, technical and office machines. Microsoft Office (Word, Excel, Outlook and Access and PowerPoint). Telephone (inbound/outbound). Mail processing, logistics, inventory, packaging, shipping, and file maintenance/record keeper.

Job History

Public Key Infrastructure (PKI) Support Tech (SME3)

CACI, Int’l w/NIWC (formerly SPAWAR), JB Naval Weapons Station, SC, November 2018 – Present

Provide support to the PKI Token Integration Task. Support the PKI Integration support to include distribution of PKI SIPR tokens used for network access controls. Assist in researching, troubleshooting, escalating and resolving a variety of PKI Token cryptographic customer service logon issues. Performing quality analysis of PKI credentials to validate they meet customer requirements prior to distribution to the warfighter.

Computer Operator II Prosoft Eng., Inc. w/SPAWAR Systems, JB Naval Weapons Station, SC, August 2014 – November 2018 Provided Help Desk support to Naval personnel. Created trouble tickets in ITSM for issues from customers. Troubleshoots to resolve problems and close tickets. Communicated with Vendors on updates and changes to trouble tickets. Troubleshoot on Tier I Level to resolve issues immediately. Answered inbound and outbound calls. Provided monthly report to specified vendor. Responsible for administrative management. Tracked and monitored Microsoft Outlook Inbox for outside vendor emails and direct messages and instructions.

Security Monitor SIM&S, Inc. w/SPAWAR Systems, JB Naval Weapons Station, SC, October 2012 - August 2014 Provided security checks to designated facilities. Ensured proper badges were being used and are up-to-date. Ensured the security of information, property and personnel. Answer inbound calls, log incoming truckers during drop-offs and pick-ups of military vehicles, parts, and equipment. Checked all badges and vehicle passes. Provided administrative support.

Terminal Assistant Clerk Advantage Staffing w/Tri-Star Freight, Inc., Charleston, SC, March 2012 - September 2012 Provided administrative support. Correspondence preparation, data collection, data entry, and processed receiving and shipping documents. Prepared invoices, outgoing mail, ordered supplies, did shipment inventory, answered incoming calls, and managed records and files.

Resume cont’d for Shreen D. Moran

Secretary II Hammes Professionals, North Charleston, SC, December 2010 - March 2012 Provided administrative support to the Charleston County School District Employee Relations Department. Maintained director’s calendar. Scheduled meetings and trainings. Scheduled Employee Assistance Program (EAP) meetings with county school principals. Typed, data entry, reviewed and edited correspondence. Processed incoming and outgoing mail. Maintained filing system.

Receptionist/Administrative Support SPARTAN Staffing w/ASM Modular Systems, Ladson, SC, July 2010 - December 2010 Received inbound calls on a multi-line phone system. Prepared invoices for billing and mailing. Assisted Accounts Payable with preparing checks to customers. Processed incoming and outgoing mail. Ordered office supplies. Updated FedEx and UPS shipment report. Prepared correspondence for new clients’ credit references, and data entry. Provided administrative support to the office staff.

Housing Choice Voucher Specialist Housing Authority of the City of Charleston, Charleston, SC, November 2009 - April 2010 Administrative work assisting with the coordination of the Housing Choice Voucher Program in accordance with HUD regulations and guidelines. Data entry, assisted with executing and maintaining housing leases. Calculated rents and coordination of monthly payments. Contact area employers and governmental agencies to establish proof of income. Conducted all move-ins. Provided administrative support. Reviewed, edited, adjusted housing and utility payments made to tenants and landlords. Typed and processed outgoing correspondences. Provided administrative support.

Administrative Support Assistant

Management Support Technology, Inc., (gov contractor) January 2006 - July 2008

Office of the Secretary Defense, DOT&E, Alexandria, VA

Managed budget reports, Military Interdepartmental Purchase Request (MIPR) and Program and Budget Accounting System (PBAS)

Routing Official, maintained traveler profile information, assigned roles and permission levels, remaining current with all Defense Travel System (DTS) changes, DoD Travel Policy, trained Executive Assistants, provided technical support, worked with DTS Tier 3 Help levels, and Quality Control. Records Management System for DOT&E, created, maintained and disposed of records. Scheduled meetings, ordered meals, updated and maintained leaders’ calendars.

Military Background

Operations NCO/Resource Manager/Training NCO, SFC/E-7 (42A) RETIRED RESERVE

U.S. Army Reserve, Naval Weapons Station, North Charleston, SC, January 1989 - September 2013

Provided administrative and leadership support to Company A and the commander.

Assisted the company with in-processing new personnel, attendance, pay issues, filing, etc.

Administrative Specialist, SPC/E-4 (71L)

U.S. Army, Fort Bragg, NC, January 1986 - January 1989

Assisted managing battalion personnel office, travel orders, administrative management, Logistics Specialist, Computer operator, typist, data entry clerk, Instructor for Administrative Assistant Classes.

Education

Associate of Applied Science Degree, Word-Processing (1990)

Bachelor of Science Degree, Cum laude, Business Administration (2013)