Customer Service Medical Billing

DH

DASHANNE HARGROVE

*************@*****.*** 561-***-**** West Palm Beach, FL 33417

Sociable Server offering 21 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.

Persistent

Teamwork

High Energy

Excellent customer service

Ensure the guest feels important and welcome

Apply positive suggestive sales approach to guide guests Provide responsible service of alcohol beverages

Report to property on time and in proper uniform

Effective Customer Upselling

Duffy's Sports Grill Boynton Beach, FL

Waitress, Waitress Trainer, Hostess,

Manager, Bart

02/2001 - 06/2021

Exercised good judgment and decision-making in escalating concerns and resolving issues.

Minimized staff turnover through appropriate selection, orientation and training.

Led team meetings and one-on-one coaching sessions to continuously improve performance.

Presented food and beverages to guests at tables.

Greeted incoming guests to escort to assigned dining area and present menus.

Answered phones promptly to record and confirm reservations. Enforced customer service standards and resolved customer problems to uphold quality service.

Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.

Stayed attentive to server availability and table turnover to quickly seat guests.

Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Monitored dining area to assess server capacity and estimate wait times. Helped restaurant staff set up small and large events to coordinate smooth execution.

Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.

Summary

Skills

Experience

Education and Training

US Career Institute Colorado Springs, CO

Associate of Arts in Medical Billing And Coding

02/2009

School For Autism Online

Some College (No Degree) in Autism Awareness

Nelson School For Photography Online

Some College (No Degree) in Photography

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