Service Representative Center
Resume:
CHINWENDU UZOAMAKA IFEABUNIKE ***** Richmond Avenue, apt 431 Houston.Texas, 77082.
Background Summary
Hard-working professional with 3+ years of experience and a proven knowledge of customer communications, relationship management, including sales, tech support, telephone and customer service. Aiming to leverage my skills to successfully fill the customer service representative ] role at your company.
Authorized to work anywhere and any company in the United State.
Objective
To ensure customer satisfaction, excellent and precision and as all well as striving to attain professional
distinction both in private/cooperate institution.
Qualities and Care Values
. Excellent written skill in presentation and oral skills
. Dynamic and result oriented.
. Skilled at adapting modern technologies.
. Ability to work under pressure.
. Creative with interpersonal skills
. Resourceful and excellent team player
. Self-motivated and confident
. Excellent managerial skills
customer service representative
Educational Qualifications
2019 ACE TRAINING INSTITUTE Houston Texas
Nurse training program
2022 ASHWORTH COLLEGE Georgia
Advanced Medical Coding
2010/2014 UNIVERSITY OF PORT HARCOURT River State
Bachelor of Arts
2009 ORIENTAL COMPREHENSIVE SECONDARY SCHOOL Abia State
Umuahia,Abia State
Certification
2018 TEXAS DEPARTMENT OF CRIMINAL JUSTICE Texas
Correctional Officer
2016 LAUREL TRAINING INSTITUTE Dubai UAE
Business Administration
Work Experience
2013/2016 DLEXIZ REFLECTION River State
(November-October)
job responsibility: Manager/supervisor
Job experience: in charge of procuring inventory,
market survey for the seasonal demand,
staff training, hiring and payment,
budget and monitoring the growth of the company
( was able to open another branch in 16 month).
2018 /2019 TEXAS DEPARTMENT OF CRIMINAL JUSTICE Richmond Texas
(December-December)
job responsibility: Correctional Officer
job responsibilities: keeping count of offenders,
checking for contrary bound,
maintaining discipline,
being firm and still respectful.
2018/2021 ELITE GOLDEN YEARS. INC Houston Texas
EVERGREEN PRIVATE CARE Houston Texas
(February-August 2021)
Job responsibility: Care giver
job responsibilities: assisting patient with daily activities,
paying attention to patience needs and care
maintaining clean and safe environment
communicating to family on changes I observe.
Virtual Card Processor / Customer Service
Agent Bill.com –
Remote August 2021 to July 2023
• Processed credit cards in batches and by invoices.
• Makes an outbound call to the vendors to process payment for companies.
• Responsible for tracking emails payment sent to vendors and making sure the full amount on the invoices was processed and paid.
• Manage payment posting process including verifying error and performing resolution.
• Manage pay cycle process including reviewing, verifying and also processing credit memos.
• Complete daily processing procedure including batch and balancing responsibilities.
• Validate all client payments are executed and reconciled.
• Review and process on average 40 to 120 invoices per day.
• Credit card process payment system includes, Ivr, Url, Email and over the phone payment with a vendor.
• Five9, Ops Prod Pod1, Quick Base, Professor Bill, ComData
Call Center Representative
Tele Direct Call Center - Houston,
August 2022 to February 2023
• Read from scripts to promote uniformity and consistency in communications.
• Built sustainable relationships and trust with customer accounts using open and interactive communication.
• Navigated multiple computer systems and applications and utilized search tools to find information.
• Kept records of customer interactions, transactions, comments, and complaints.
• Solving issues with claimant insurance benefits.
• Provided feedback on the efficiency of the customer service process.
• Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
• Retrieving customer data, presenting relevant product information, and cancelling service.
• Memorized entire line of company products and service, including prices and special discounts.
• Signing up new customers, retrieving customer data, presenting relevant product information, and cancelling
• Collaborated with the marketing department on new promotional campaigns in order to generate awareness.
• Managed client on-boarding processes, ensuring that their expectations and goals were fully met.
Skills
• Customer Account, Management Building, Customer Trust and Loyalty, Order Refund Processing, Needs Assessment, Customer Data, Confidentiality Inquiry, Requests Customer Service, Assistance Telephone Management, Microsoft Office, Call Transfers, Microsoft Outlook Monitoring, Customer support, Communication skills, Documentation Skill, Customer service and Customer relationship management.
Interest
Learning and growing.
Contact this candidate