LeRoy (LJ) Smith

To whom it may concern:

I have worked in various capacities of Workforce Development in the technology, call center and non-profit industries since 1984, including marketing, sales, training, technical support, management and entrepreneurial ventures. For 5 years, I was involved in providing Digital Opportunities with SkillPoint Alliance (formerly the Capital Area Training Foundation). Starting as a volunteer, I soon became a part-time instructor teaching computer skills in a community outreach program at local high schools. I then became a fulltime site coordinator and lead in setting up a second site from the ground up under the U.S. Department of Education; Digital Divide Initiative. My final position was Director of Operations for the entire program. I have an extensive background in call center management, sales, sales training and development. I worked as Trainer, Trainer-Supervisor, Team Manager, Process Improvement Analyst, Master Trainer, and Senior Training Manager for B.C. Harris Publishing/Harris Connect (the nation’s largest publisher of alumni directories). While there, I developed and implemented a national management and employee sales training program for the company. I have also done extensive national training through my work with CTCnet (an international non-profit organization with over 1200 members worldwide) and National Seminars Group, Padget-Thompson, having taught numerous topics.

I’ve delivered workforce development training and consultation designed to improve and enhance employee, manager/supervisor, and executive leadership skills, for Alliance Work Partners, a non-profit EAP (Employee Assistance Program) with over 400 clients in the public and private sectors. I delivered over 200 sessions to city, county and states agencies across Texas, Oklahoma and New Mexico. I have served on several boards dealing with community, education and technology. As Co-Chair of the Austin Partners in Education’s Technology Initiative for Austin Independent School District, I helped recruit local businesses to support technology on school campuses. I was successful in raising more than a half million dollars from various companies over a period of two years. I am the owner of LJ Smith Enterprises Inc, a company which focuses on professional and personal development. I provide consultations, coaching sessions and trainings to all levels; from front line employees through senior level management; including Directors, CEOs and Presidents, in communication, team building and leadership. I have also provided trainings for e-commerce, technology planning, budgeting for technology, internet navigation, and web accessing. I have also worked on several projects involving curriculum development and improving resources for trainers. I contracted with EnterAbility, Inc. in partnership with SER Jobs for Progress and the Department of Education, to develop and provide training for the elderly to become employed with CVS Pharmacies. I also worked with Consolidated Safety Services, teaching “Rebuilding Healthy Homes” a HUD program, designed to educate Hurricane Katrina victims on how to clean up their homes after a hurricane. I currently work as a consultant, life coach and facilitator; delivering leadership programs based on The Shelby Principle; a foundational program for life and leadership.

LeRoy J. (LJ) Smith

512-***-**** 6510 Hickman Ave. #101 78723 adw19f@r.postjobfree.com http://www.linkedin.com/pub/lj-smith/18/570/130

Demo: https://livestream.com/accounts/15745086/events/7399139 Password: Leadership2017 CAREER STATEMENT

Primary work has been in computer technology, information systems, public relations, and sales, including: teaching/training, tech support, marketing, program development, financial development, community outreach, recruitment, team leadership, administrative management, and supervision of staff. A strong commitment has been made to improving organizations and systems to increase quality of work, implementing quality assurance measures to insure results, and creating a positive workplace through constructive teamwork.

PROFESSIONAL EXPERIENCE

04/01/02 – Present President/Consultant/Facilitator, L J Smith Enterprises, Inc, Austin TX

Workforce development consulting

Develops, coordinates, and implements effective training and leadership skills development for the 50 and older population, as well as capacity building for nonprofit organizations.

Conducts outreach to, coordinates, and schedules trainings with outside agencies, including corporate sector. Hires and evaluates trainers.

Evaluates effectiveness of training programs.

Develops and implements outcome-based programs

Develops performance measures and evaluates program effectiveness of outcome-based programs.

Participates in program planning and development.

Monitors, reviews and evaluates information on service delivery system methods, program outcomes and activities in order to identify gaps in resources.

Recommends and implements related improvements.

Plans, develops and conducts program-related educational sessions and training. Speaks to community and other groups.

Conducts program related research and evaluates findings.

Prepares administrative and statistical reports, studies and specialized projects. 06/07/10 – 02/28/12 Training and Development Specialist, Alliance Work Partners, Austin TX,

Participates in program planning and development.

Delivery of Workforce related topics to groups of 2 to 150. (Nationally)

Implements, or assists in implementing program directives and initiatives.

Analyzes program and program policy issues and documents findings.

Works with program staff in determining trends and resolving technical problems.

Plans, develops and conducts program-related educational sessions and training.

Corporate / Executive Change Management Consultation.

Conducts program related research and evaluates findings.

Prepares administrative and statistical reports, studies and specialized projects 11/15/99 – 12/31/04 Instructor/Coordinator/Director, Capital Area Training Foundation, Austin, TX

Director of operations for two sites of CTTC program

IT support, training, community relations, scheduling, hiring, supervision, budgeting, financial development, management training, student recruitment and placement, and reporting

Budget authority $380,000 annually

Participates in program planning and development.

Implements, or assists in implementing program directives and initiatives.

Serves as technical consultant for program and related policy and provides technical assistance on program services.

Analyzes program and program policy issues and documents findings.

Monitors, reviews and evaluates information on service delivery system methods, program outcomes and activities in order to identify gaps in resources. Recommends and implements related improvements.

Cont. Instructor/Coordinator/Director, Capital Area Training Foundation, Austin, TX (continue)

Works with program staff in determining trends and resolving technical problems.

Plans, develops and conducts program-related educational sessions and training. Speaks to community and other groups.

Serves as liaison with, and resource for community outreach and advocacy groups, service providers and others. Coordinates, improves and stimulates interest in the program and may secure financial support for program as appropriate.

Conducts program related research and evaluates findings.

Prepares administrative and statistical reports, studies and specialized projects.

May review case histories to evaluate the effectiveness of program standards and policies serving clients.

Grant management and reporting.

Funding raised – Dell $100,000, Microsoft $300,000, SBC $75,000, Beaumont Foundation

$30,000, Intel $45,000, Inflow $ 40,000 in-kind

COMPUTER SKILLS

Software – Microsoft Word, Excel, Power Point, Access, Front Page, Outlook

Technology planning, database development, tech support, internet navigation, web research MAJOR SPEAKING AND TRAINING ENGAGEMENTS

Trained 600 employees Nationally, Harris Publishing (1996-98)

Developed National Training Program, Harris Publishing (1998)

Developed National Managers Training Program, Harris Publishing (1998)

Trained 40 managers Nationally, Harris Publishing (1998)

Trained 100 community individuals in Computer Literacy, CATF/CTTC (2000)

Presentations for 500+ attendees – Grand Opening of Reagan CTTC site and 1st year anniversary

(2000-01)

Community Technology Centers National Mentor, CTC National Organization, Washington, D.C. (2000-03)

7 Television Appearances, CATF/CTTC, program presentation interviews (2000 -04)

Customer Service Training for elderly. SER Jobs for Progress/CVS pharmacy/EnterAbility;(March 05)

85 students in 4 cities (Austin, Chicago, Miami, Ft Worth)

Microsoft EXCEL training; basic and advanced. 18 cities; 450 students. (2005-06)

“Rebuilding Healthy Homes” Consolidated Safety – HUD (2005 – 07)

Alliance Work Partners, Workforce Development Training; 280 Trainings Presented (2010 – 2011)

Leadership and Life trainings (2012 –Present)

CIVIC ACTIVITIES

Austin Partners in Education – Board Member / Co-Chair Technology Committee (2001-Present)

Reagan High School – Community Advisory Committee (2001-04)

Reagan High School Educational Foundation (2001-04)

Reagan High School Technology Committee (2002-04)

Travis High School Educational Foundation (2001-04)

Travis High School Technology Committee (2001-04)

Volunteer Head Start New Orleans (2005 -2010)

City of Austin, HIV Strategic Planning Council, Mayor appointed, Vise Chair Allocations Committee (2012 – Present)

EDUCATIONAL BACKGROUND

(1982-83) Civil Engineering and Architecture, Texas Tech University, Lubbock, TX

(1984-85) Certificate in Electronic Technology (Highest Honors), Durham Business and Technical College, Austin, TX Cont.

(1986-90) Engineering Graphics, Austin Community College, Austin, TX (credits short of Associates Degree)

(1992-94) Associate Degree in Liberal Arts, Alvin College, Alvin, TX

(1995) Certificate in Microcomputer Technology, Matrix Training Division, Austin, TX

(1996) Certificate in Accelerated Learning, Integral Learning Systems 2000, University of Houston

(2002) Certified Diversity Trainer, NCBI, Austin, TX

(2003) General Studies Degree Plan, Texas Tech University, Lubbock, TX (credits short of degree)

(2004) Certified Public Managers Program, Texas State University, San Marcos, TX

(2013) Sandler Sales Training Boot Camp, Austin Tx.

(2015) Certified Life Coach, International Coaching Science Research Foundation, Atlanta Ga.

(2016) Non-Violence Intervention Specialist, CPI – Atlanta, Ga PROFESSIONAL REFERENCES *Additional references or e-mail addresses available upon request 1) Hector Aguilar, Executive Dean, Austin Community College, 512-***-****, adw19f@r.postjobfree.com 2) Barry Silverberg, Director, Austin Community College, 512-***-****, bsilverb@austincc,edu 3) Christina Michura, Faculty Development Manager, Austin Community College, 512-***-****, adw19f@r.postjobfree.com

4) Dale McCollough, PhD., Austin, TX 512-***-**** 5) Chris McCauley, PhD., Director – State of Texas, Austin, TX 512-***-****, adw19f@r.postjobfree.com

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