Scott Cox

504-***-**** adw18u@r.postjobfree.com Metairie, LA 70001

SUMMARY

Experienced service tech offering 40+ years of trouble shooting diagnosis & repairs of electrical problems,plumbing repairs, building maintenance. Experienced Automotive repair,alarm & fire systems installs & repairs. Wood working,furniture repair & any off the wall repairs. SKILLS

Electrical Certification

Diagnostics Certification

Power and Hand Tool Use

Understanding Schematics

Troubleshooting Strength

EXPERIENCE

Maintenance Technician, Andreas Restaurant, April 2005-November 2023 Metairie, LA

Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.attach

Disassembled appliances to diagnose problems and facilitate repairs. Implemented troubleshooting techniques to resolve issue. Installed new systems, replacement parts and components to maintain proper operation. Ordered parts, supplies or equipment from catalogs or suppliers. Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.

Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs.

Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.

Adjusted devices or control instruments using hand tools, levels or straightedges. Inspected, operated or tested machinery or equipment to diagnose machine malfunctions. Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.

Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.

Checked electrical components to identify defects and hazards and make necessary adjustments.

Repaired machines, equipment or structures using tools or equipment. Routinely inspected equipment for preventive and emergency maintenance needs. Cleared clogged drains and replaced valves, faucets and fixtures. Performed routine maintenance by inspecting drives, motors or belts. Implemented diagnostics to identify failures, determine parts and material requirements and facilitate repairs.

Replaced wall sockets, ran lines and completed basic carpentry to finish installations. Set up and operated machine tools to repair or fabricate jigs, fixtures or tools. Dismantled machines, equipment, or devices to access and remove defective parts. Service Advisor, Tim Smith Acura, April 2004-May 2005 Fort Walton Beach, FL

Recommended additional, useful services to customers to increase overall sales. Calculated materials, supplies and labor costs to develop estimates and prepare work orders. Researched coverages under warranties and determined requirements for coverage. Promoted available products and services to customers during service, account management and order calls.

Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly. Welcomed incoming individuals and ascertained needs by asking open-ended questions. Kept records of customer interactions or transactions, thoroughly recording details of inquiries. Examined records and papers to verify warranty and service contract coverage. Reached out to customers after completed sales to suggest additional service or product purchases.

Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Contributed to business growth by confirming customer satisfaction with service and quality. Conferred with customers by telephone or in person to provide information about products or services and take orders.

Collected deposits or payments and arranged for billing. Handled telephone inquiries regarding appointments and work in process. Explained amount for expected services and provided detailed answers to customer questions.

Contacted customers about potential service upgrades, new [Type] services and account changes.

Adjusted bills and refunded money to resolve customers' service or billing complaints. Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered phone calls and responded to questions and concerns. EDUCATION AND TRAINING

High School Diploma

Riverdale High School, Jeferson Louisiana May 1981

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