Customer Service Director
Resume:
Mary Bowler
Westbrook, CT *****
********@*****.***
Professional, with an extensive and diverse background in front facing service, seeks a long-term position with a company that values and inspires excellence. Committed to providing outstanding service.
Team leader dedicated to fostering a friendly, supportive and positive working environment Skilled at training and motivating staff to develop repeat and referral business. Authorized to work in the US for any employer
Work Experience
Tales of the Tails
May 2014 to Present - Westbrook, CT
Pet sitting and dog walking services provided locally.
Specialize in senior, medical and hospice care.
Private Gardener
Plants & Birds & Rocks & Things - Westbrook, CT
April 2013 to Present
Private maintenance gardening. Bed design and installation, hanging baskets and containers. Maintain garden through seasons as needed.
Also birdhouse maintenance and installation.
Garden renovation and restoration.
Garden Center Sales
Van Wilgen’s Garden Center
October 2021 to December 2021
Sales and customer service at a seasonal garden center. Closing Cashier. Merchandising and maintenance of plants including unloading racks, pricing, restocking and watering.
Bar Manager
Red Hen Restaurant - Old Saybrook, CT
September 2012 to March 2020
Hired as a bartender, promoted to bar Manager in 2013. Created training procedures and employee handbook; implemented systems to streamline operations, ensure product/service quality and provide inventory control.
Service Director (AGM)
Craftsteak Restaurant
January 2008 to December 2011
Hired as Hospitality Director - responsible for creating a culture of hospitality; hiring, training, managing and employees that exemplify the culture; scheduling and managing staff of 50+ in a high volume ($7 million) restaurant located in a casino property. Promoted to Service Director (AGM) in 2009. Developed hospitality ambassador program to empower staff to think beyond the basics of service to exceed guest expectations. Contributed to restaurant achieving AAA Four Diamond rating in its first year. Created incentive based and employee led training to increase staff knowledge Mortgage
Loan Originator
ARG
January 2001 to December 2007
Hired as Loan Originator and promoted to Assistant Branch Manager of the first branch office. Developed the policies and procedures manual and the employee handbook; trained sales staff; handled all administrative functions: weekly sales analysis reports, payroll, and data management. Opened a home office in 2005 with two employees.
• Excellent organizational and time management skills
• Excellent communication skills
• Knowledge of federal, state and local levels of loan processing laws and regulations
• Ability to communicate complex information in a non-technical and conversational manner
Founding Board Member (volunteer)
The Hope Foundation
January 1991 to December 1998
Founding member of an all volunteer not-for-profit fundraising organization that created and funded grant programs addressing the needs of people living with HIV/AIDS in Southeastern CT. We received a federal grant to purchase and renovate a building in New London, CT and created A ‘Living Center’ that provided an array of services including case management, counseling, social/recreational programs and meals. The HOPE Foundation absorbed the local AIDS services agency in 1998 and formed The Alliance for Living, an organization that remains in operation. Chair: Grant Program Distribution Committee
Chair: Public Relations/Community Outreach
Active participation in creating, developing and orchestrating events raising more than $650,000; Annual operating funds increased from $11k to 1.5 million in seven years. Training Representative
Foxwoods Resort Casino
January 1992 to December 1996
Opening Blackjack Dealer – promotional transfer to Training Department in 1994. Instrumental in developing and implementing plans for a dealer training facility from the ground up. Daily responsibilities included supervision of up to 150 students and instructors; auditing classes; coordinating class schedules based on multi-department needs; building inter-department relationships.
Education
Certificate in Master Gardener
UCONN
January 2013 to May 2013
Certificate in CT Accredited Nursery Professional
CNLA
August 2012 to January 2013
High School Diploma
New London, CT
Skills
• Administrative Experience (10+ years)
• Management (10+ years)
• Documentation review
• Fair Housing regulations
• Loan processing
• Financial analysis
• Office manager experience
• Loan Origination
• Sales Management
• Profit & Loss
• Team Management
• Payroll
• Credit Analysis
• Loan Officer Experience
• Customer service
Assessments
Sales skills — Highly Proficient
August 2021
Influencing and negotiating with customers
Full results: Highly Proficient
Working with MS Word documents — Highly Proficient September 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Highly Proficient
Written communication — Expert
September 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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