Business Development and Client Service Professional

Michael Indovina

Summerville, SC

******@*******.*** • 412-***-****

Objective

Transitioning business development and client service professional seeking a flexible part-time opportunity where I can effectively leverage my extensive business development, client management expertise and personal work ethic to deliver impressive results for a growing organization.

Skill Assessment & Expertise

Direct to Consumer and Business-to-Business Sales • General Management • Strategic Planning • Client Relationship Management & Client Retention • Business Operations • Budget Management including Full P&L • Exceptional Communication Skills – Oral & Written • Conflict Resolution & Problem Solving • Business Process Integration • Business Ownership & Entrepreneurship • New Business Start-up • Team Leadership & Mentoring

Professional Experience

Warehouse & Inventory Manager

Mark Allen Plumbing, Heating & Cooling • Bethel Park, PA

October 2020 to July 2021

• Commercial & Residential HVAC and Plumbing Services

Testing Administrator and Proctor

Pearson VUE Professional Center • Washington, PA

December 2017 to September 2020

• Professional Testing Services

As the global leader in computer-based testing, I was responsible for providing a secure exam delivery environment and superior customer service in a comfortable, professional atmosphere. Responsible to verify all candidate credentials to ensure integrity in the testing process and maintain testing standards according to Pearson VUE and the clients’ specifications.

District Sales Manager

Aflac • Western PA & Wheeling, WV

August 2016 to September 2017

• Supplemental Insurance Products & Services

Responsible for managing a team of Sales Associates with emphasis on direct business-to-business sales of a portfolio of voluntary supplemental insurance products including Short-Term Disability, Cancer Care, Dental & Vision, Term & Whole Life, Hospital Indemnity and Accident. Responsible for managing new business growth as well as expansion of existing base via annual open enrollment and new hire solicitation. Emphasis placed on extensive recruiting of new sales associates to expand territory footprint and market penetration.

Sales and Service Representative

Allstate Insurance • Pittsburgh, PA

October 2015 to August 2016

• Property, Casualty, Life Insurance & Financial Services

Direct business-to-consumer and business-to-business sales of homeowners, renters, condo, personal and commercial auto, collector auto, motorcycle, RV, ATV, boat, personal umbrella, life – term & whole life and

Michael Indovina – Page Two

business owners’ insurance. Responsible for maintaining and growing a profitable book of business with an emphasis on new business development and expansion of our client portfolio utilizing a variety of new business development techniques including cold calls, internet requests and direct mail, client referrals, business groups

and extensive professional networking. Also responsible for assisting clients with claims management from initiation through completion.

Owner/Vice President • 1 for the Road Beer Emporium & Tap Room

KMI Property Group LLC • Wexford, PA

March 2009 to December 2015

• Full-Service Retail Craft Beer Bottle Shop, Tap Room & Pub Restaurant

Specialty full-service beverage retail store & restaurant featuring over 800 varieties of Craft, Import, Belgium & Domestic beers, malt beverages and hard ciders, a quality selection of premium cigars and full pub-fare restaurant menu. Responsible for all aspects of sales and marketing; leveraging e-media applications to promote new business development; product procurement and inventory management; daily operations; management and expansion of distributor relationships and all aspects of budget control and P&L. Annual sales revenue exceeded $550K.

National Sales Manager • Domestic & Canadian Operations

CRS, INC • Montoursville, PA

November 2005 to July 2009

• Integrated Software & Services for Education, Health Care & Municipal Government

General Sales Manager

Broadwing Communications • Orlando, FL

December 2000 to September 2005

• IP Networks, Data, Video, VPN and SaaS Applications

Area Vice President and General Manager

2nd Century Communications • Orlando, FL

July 1995 to December 2000

• Mid-Market Turn-Key Network Services & SaaS

Regional Director for Sales, Service and Operations

Sprint United Telephone • Orlando, FL

November 1992 to July 1995

• Business Telecommunications – Hardware/Software & Data Networks

Global Account Manager

Digital Equipment Corporation • Wilmington, DE

December 1978 to October 1992

• Computer Hardware, Software, Services, Project Management, SaaS & Systems Integration

Sales Executive

Xerox • Pittsburgh, PA

May 1973 to November 1978

• Copy & Duplication Systems

Education

BA in Political Science • Franciscan University of Steubenville • Steubenville, OH

Certifications/Licenses

Pennsylvania Resident Life, Health, Accident, Property and Casualty License May 2013 to March 2023

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