Crew Member Customer Service

Mitchell Murphy

402-***-**** ********@*******.*** Lincoln, NE 68506

SUMMARY

I was a devoted employee of a local franchise who worked his way up to Co-Owner with a total of over 22 years with the company. I have had many learning experiences, which have helped me become successful in managing all aspects of a business as well as managing employees and grooming them to go on to college and help them become successful in the real world. I enjoy conversing with and helping people. There is nothing better in my eyes than making someone's day and putting a successful smile on their face.

SKILLS

Labor Relations

Management Team Building

Hiring and Onboarding

Business Leadership

Employee Motivation

Recruitment and Hiring

Team Leadership

Sales Tracking

Problem Anticipation and Resolution

Decision Making

Goal Setting

Staff Scheduling

EXPERIENCE

Owner, Seizel Again, Inc., June 2013-April 2022

Lincoln, NE

Oversaw a staff of 13+

Reconciled daily sales and accounts receivable

Interviewed, trained and supervised employees.

Interacted with customers daily

Attended in person/virtual meetings with franchise I owned

Helped guide my staff into respectful and honest employees

Completed bi-weekly payroll

Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.

Set pricing structures according to market analytics and emerging trends.

Hosted special events to boost brand awareness and increase community engagement.

Supervised performance of workers with goals of improving productivity, efficiency and cost savings.

Mentored and trained new hires on sales techniques and customer service procedures.

Store Manager, Papa Murphy's Take and Bake Pizza, June 2004-May 2013

Lincoln, Nebraska

Monitored employee performance and identified performance gaps for corrective action.

Provided fantastic customer service

Maintained inventory

Managed a staff

Crew Member, Papa Murphy's, October 2000-May 2004

Lincoln, Nebraska

Provided service to customers

Cash register transactions

Engaged with co-workers

EDUCATION AND TRAINING

Bachelor of Science

Marketing Management And Research, Doane College, Lincoln, NE May 2012

ACTIVITIES AND HONORS

Past Board Member "The Nebraska Club"

Current Volunteer at The Friendship Home

Current Volunteer at Spring Creek Prairie

Contact this candidate