Customer Service Care Specialist
Resume:
Nazila R. Salamkhail
Pharm.D.
***** ********* *** *******, ** 20147
**********@**.***- 703-***-****
A Virginia-licensed pharmacist looking for a fulfilling position where I am confident that I can promote and facilitate a meaningful service through an extensive knowledge and background of medication and patient care.
Education
Doctor of Pharmacy 2013-2017
Bernard J. Dunn School of Pharmacy Ashburn, VA
Bachelor of Science in Preparation for Healthcare Profession
(Minors: Biology, Chemistry, and Psychology) 2009- 2013 Virginia Commonwealth University Richmond, VA
Associate degree in Arts and Sciences 2007- 2009
Germanna Community College, Fredericksburg, VA
Professional Licenses, Certifications and Special Training Licensure
Virginia State Board of Pharmacy, Pharmacist Licensure 04/ 2018 Certifications
Basic Life Support for healthcare Providers: American Heart Association (Exp: 01/2025) American Pharmacists Association Immunization 02/ 2014 HIPAA/OSHA Training
Advanced Pharmacy Practice Experience(APPE)
Ambulatory Care at Broadlands Family Practice Brambleton, VA 08/2016- 09/2016 Preceptor: Jamie Klucken, Pharm.D., MBA, BCPS
Acute Care at Novant Health Medical Center Manassas, VA 10/2016- 11/2016 Preceptor: Sanaa Belrhiti, Pharm.D.
Transition of Care at Novant Health Medical Center Manassas, VA 01/2017- 02/2017 Preceptor: Kaye Dunham, Pharm.D.
Ambulatory Care at Kaiser Permanente Reston, VA 02/2017-03/2017 Preceptor: Thao Vuong, Pharm.D.
Acute Care (Elective APPE) at Inova Loudoun Hospital Ashburn, VA 03/2017- 04/2017 Preceptor: Mary Chang, Pharm.D., Clinical pharmacist. Work Experience
CVS Pharmacy, 3071 Centerville Rd, Herndon, VA 09/2021-Current
§ Ensure the accuracy and appropriateness of all prescriptions filled by completing Drug Utilization.
§ Review and Finalize Quality Assurance, meeting state and federal Board of Pharmacy regulations.
§ Promote script growth through excellent customer service and appropriate immunization clinics including covid-19 vaccines.
§ Identify critical business opportunities and contribute to the development of meaningful solutions to drive growth and improve performance in pharmacy.
§ Interact with physicians and utilize reference material to gain information on customers and prescriptions and to resolve any issues that arise.
§ Maintaining customers’ and patient’s health and wellbeing through adoption and management of patient care programs.
§ Facilitating a positive work environment to motivate, inspire and develop pharmacy support staff.
§ Actively contribute to a ‘team’ culture promoting a vibrant, caring and productive customer care.
§ Provide consultation to patients on OTC medications/ essential vitamins to enhance immune system.
En-Vision America Inc, 825 4th Street West, Palmetto, FL 10/2022- Current
§ Translate/ edit Pharmacy sig codes from English to Pashto language
§ Translate/ edit Pharmacy sig codes from English to Farsi language Stone Ridge Pharmacy, 24560 Southpoint Dr Suite 190, Aldie, VA 04/2021-09/2021
§ Facilitate establishment of Stone Ridge Pharmacy Airport Travelers Specimen Collection services for covid-19 test with MakoRx.
§ Manage covid-19 vaccination appointments, pre-vaccination screening and post vaccination observation.
§ Provide consultation to each patient for managing possible side effects that might happen post covid-19 vaccination.
§ Supervise the work completed by Pharmacy Technicians and support staff while on duty.
§ Comply with all federal and state laws and regulations.
§ Handle and resolve customer issues, questions and concerns to build and maintain customer trust and loyalty.
§ Prioritize Pharmacy Department tasks and follow through to ensure all tasks are completed in a timely manner. Including, but not limited, to cycle counts, inventory management and will-calls.
§ Process outdates, recalls, and daily orders in a timely manner. Walgreens Pharmacy, 4515 Duke Street, Alexandria, VA 12/2018- 04/2021
§ Review drug therapy regimens for contraindications, drug-drug interactions, drug-food interactions, adverse drug reactions and appropriateness of drug and dose based on current guidelines.
§ Build profitable business and script growth through excellent customer service; providing recommended clinical programs including, MTM (Medication Therapy Management), DCS (Diabetes Care Specialist), and healthcare counseling.
§ Held temporary PIC position and responsibilities including but not limited to third party charge back report, negatively adjusted inventory, Rph STARS review.
§ Supervise the work completed by Pharmacy Technicians and support staff while on duty.
§ Maintain appropriate security of the Pharmacy department.
§ Comply with all applicable legal rules, regulations and procedures
§ Handle and resolve customer issues, questions and concerns to build and maintain customer trust and loyalty.
§ Maintain the proficiency of the Pharmacy Department by keeping it clean and in order.
§ Process outdates, recalls, and daily orders in a timely manner.
§ Conduct flu clinics off site based on signed protocols between Walgreens and local businesses.
§ Educate patients on proper sanitation and distance requirements during covid-19 pandemic.
§ Provide consultation to patients on OTC medications/ essential vitamins to enhance immune system.
§ Maintain disinfected immunization room and patient waiting area at the pharmacy to minimize the risk of covid-19 or any other infectious diseases. Golden Health Pharmacy, 46950 Community Plaza# 112, Sterling, VA 07/2018- 12/2018
§ Work as a Staff/ Compounding Pharmacist.
§ Receive new prescriptions and transfer out prescriptions via phone and fax.
§ Prepare medication by reviewing and interpreting Prescriber orders
§ Detect therapeutic incompatibilities.
§ Dispense medications by compounding, packaging, and labeling Pharmaceuticals.
§ Control medications by monitoring drug therapies; advising interventions.
§ Negotiate cost of products while ordering through different wholesalers.
§ Formulate and enter new compounded medications in the system.
§ Prepare medication for highly sensitive patients (Allergic to multiple excipients).
§ Counsel patients on current medication therapy and encourage compliance to Drug treatment.
Rite Aid Pharmacy, 607 England Street, Ashland, VA 03/2007- 06/2013
§ Work as a certified Pharmacy Technician
§ Manage telephone refill orders, serving healthcare providers and patients.
§ Fill prescriptions for patients according to orders.
§ Process outdates, shipment entries, daily orders.
§ Maintain Script-Pro machine: filled empty cells, updated inventory reports.
§ Build and maintain client relationship.
Skills
Language: Fluent in Farsi, Pashto, and English, familiar with Urdu Computer: Word, Excel, and PowerPoint
Awards/ Honors
APhA: Generation Rx Co-chair 08/ 2015- 05/ 2016
ASHP: Poster presented at ASHP Midyear Meeting and Exhibition 12/ 2016- Current UNHCR: Best interpreter recognition (Peshawar, Pakistan). Member of: ASHP, APhA, AMPAA, Golden Key International Honors Society, Saves, Feminist Majority Scholarship.
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