Service Representative Sales Associate
Resume:
Naomi Elorreaga Justo
**** ********* ****, ********, ** 78109 210-***-**** ***********@*****.***
Experience
Daniel’s Jewelry, San Antonio, Texas 2019–Present
Sales Associate
Accountable for sales, taking payments, building accounts, inventory management, and assisting management in setting goals and meeting efficiency standards.
Met and exceed sales metrics and expectations as well as ensuring that customer satisfaction and retention was met.
Assigned to “Key Holder” status which came with increased responsibility with regard to maintaining safety and security protocols for the store.
Southwest Airlines, San Antonio, Texas 2018–2019*
Customer Service Representative (8 months)
* Reason for Leaving: Tenure-based company layoff
Assisted customers in various areas and degree of needs including, but not limited to, account issues, booking and itinerary scheduling, etc.
Responsible for deescalating customer complaints and issues while resolving problems in an efficient manner that met company standards, practices, and metrics.
Met and exceeded expectations with regard to customer de-escalation, satisfaction, and projects and promotions.
Maintained a professional work environment regarding sensitive customer information and data.
P.F. Chang’s, Houston, TX and San Antonio, Texas 2010–2018
Busser, Hostess, Server
Spent eight years with this organization occupying several positions over the years.
Supervised and coordinated dining room activities and directed staff to provide fast and courteous customer service.
Conducted daily inspections of dining room and kitchen to ensure cleanliness for guests, meet food safety guidelines, and ensure that all supply and staff conditions met company standards.
Education
Highlands High School, Class of 2000, San Antonio, Texas
San Antonio College, 2000–2001 (incomplete), San Antonio, Texas
Relevant Skills
Proficient in Microsoft Office Suite
Customer service
Organization
Time and Workload Management
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