Cleaner, Business, Cashier, Customer Service, Management
Resume:
DIANA CLEVENGER
Elyria, OH *****
**********@*****.***
Work Experience
Executive Housekeeper
Demsey Cleaning Services LLC - Lorain and Cyahoga County, OH November 2019 to Present
Demsey Cleaning Services is my business that I built and run on my own. I am Licensed, Bonded as well as Insured. I have completely built this business, from absolute scratch. I am looking to be able to spend my family time completely present not stuck in my office when not cleaning homes and business's. My duties range from paperwork involved with running a business. Customer service, estimates, walk through, marketing, obtaining new clients, bill pay, record keeping, accounting, cleaning commercial and residential buildings. My past experience has greatly helped me in becoming a successful business owner and operator. It has consumed much of my time since 2019, and I am now looking for a position with a well established company. One that will allow me to have more time completely present when at home with my children.
Property Manager
Protector Storage - Elyria, OH
July 2018 to December 2020
Responsible for operations of the entire facility. From office management to grounds maintenance. Renting out units and parking areas. Marketing, cleaning of entire facility, accepts all incoming calls, daily collections, receive and deliver all UPS and mail delivery's, daily bank runs, cash drawer, process payments for current renters. Lease processing for new renters. Monthly auctions on unpaid units while following Ohio's Lien Laws. Responsible for the sales, marketing, occupancy, and delinquency management of the facility. Provide outstanding customer service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries. Shows, rents and cleans self-storage units as well as actively selling and maintaining supplies of moving and packing materials. General management of the office including but not limited to; opening and closing the office on time each day, keeping and balancing petty cash, making daily bank deposits and preparing daily, weekly and monthly reports as required by management. Keeping the facility rented at optimum levels by effectively utilizing advertising, promotional and customer relation skills. Maintains all required tenant documentation in a neat and orderly manner. Controlled delinquencies through telephone contact and letters on a scheduled basis including sending out monthly invoices. Cleans space(s) as vacated, hallways, and grounds as needed. Clean office and restrooms daily. Maintains a neat, clean, safe and secure facility including minor maintenance and daily lock checks as well as visual inspection daily.
Assistant Manager (AGM)
Five Guys Burgers & Fries - Avon, OH
November 2016 to July 2018
Assist General Manager and other store managers with daily store tasks and responsibilities. Responsible for opening the store and oversee daily restaurant operations. Training of all newly hired employees, handle and resolve customer complaints, daily bank deposits, setting up and counting down cash drawers/ safe, daily food preparation, food safety audits, weekly inventory reports, place food orders weekly. Scheduling of all employees, coverage for General Managers absences as well as other employees. Supervise line procedures for front of house and back of house. Responsible for reviewing new applications, scheduling interviews, hiring personal and filling out/entering new employee paperwork and information into the computer system. Housekeeper
RedTail Golf Club - Avon, OH
November 2018 to November 2019
My primary responsibilities included effectively cleaning and sanitizing all banquet rooms and common areas such as stairwells, foyers and bathrooms. High touched surface areas are cleaned then disinfected daily. Fitness room is disinfected and towels washed and restocked multiple times daily. Essential functions include, but are not limited to, sweeping, vacuuming, dusting, emptying wastebaskets and wiping down surfaces. As well as disinfecting all surfaces, switch plates, handles, restrooms, fitness equipment, as well as any other possible surface or other area that is a high touch zone.
Secretary
AAA Auto - Elyria, OH
December 2012 to November 2018
Customer service, cashier, marketing, answered and directed all incoming calls. Responsible for paying shop bills, payroll, balanced company accounts, entered invoices and costs into company computer system, created service orders, developed estimates on repair costs for customer vehicles and ordered required parts.
Key Holder/Assistant Manager
Best Buy - Elyria, OH
January 2003 to October 2008
I started at Best buy as a seasonal cashier. Within 2 months I was hired in as a full time cashier, given a $5 wage increase and within a few months I was promoted to Customer Service. I worked Customer Service for 4 months before being promoted to Senior Key Holder. I was responsible all employees up to 20 or more at a time. Overseeing, balancing, counting down of cash registers and customer needs and satisfaction. I worked as a Senior Key Holder for a year and a half when I decided I wanted to move over to security. I had started attending college for my Associates in Science Criminal Justice and wanted to get some experience under my belt. I worked security for a year when I was asked to fill a brand newly created position called Game Tape Trainer. I had my own office where I would give a different set of employees each day a microphone and small camera to wear. I would record and listen in to the customer and sales representatives interactions. Once I obtained enough footage, I then used the software system to edit and create training videos that I would use at our morning store meetings to train a group of over 20 employees on how to be the best at Customer Service and Sales. My training videos and sessions were sent out to other Best Buy stores to do the same for their teams. I left the job only because I had my first child, shortly after he was born I enlisted in the Military. Education
Associates of Applied Science in Criminal Justice
Lorain County Community College - Elyria, OH
August 2008
High school diploma in General Studies
South View High School - Lorain, OH
August 2001 to August 2005
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