Center Representative Service
Resume:
Queenteamer Shanks
Decatur, GA ***** adw0zo@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Call Center Representative
Dynata - Atlanta, GA April 2022 to Present
Customer service
Handle many inbound and outbound calls to customers and clients.
Identify the needs of customers, resolve issues, and provide solutions.
Upsell other products wherever possible.
Ensure you follow the customer service script provided by the company for uniformity.
Also, be well-read on company policies and the website for FAQs or policy related answers.
Maintain good customer relations.
Cashier
Burlington Stores - Atlanta, GA September 2020 to November 2021
Cashier cross training stock
Manage transactions with customers using cash registers
Scan goods and ensure pricing is accurate
Collect payments whether in cash or credit
Issue receipts, refunds, change or tickets
Redeem stamps and coupons
Cross-sell products and introduce new ones
Security Guard
Bobby Dodd Institute - Atlanta, GA September 2020 to Present
Ticket taker warning down guests that entering stadium
Ensure that guests sign in upon arrival and exit.
Make guests aware of rules that must be adhered to.
Remove trespassers or unwanted individuals from the property.
Contact the relevant authorities if a crime is committed or an accident occurs.
Report to supervisors on a regular basis.
Record any suspicious activities to the supervisor.
Barista
NCR Headquarter/Insight Global - Atlanta, GA March 2020 to Present
Barista cashier stock area clean as you go
Speak and interact with both new and regular customers
Maintain a clean and sanitized work station
Follow health and safety guidelines
Adhere to recipes and presentations for food and beverage items
Call Center Customer Service Representative
TruGreen - Atlanta, GA January 2022 to March 2022
Call center customer service and sales
Receives sales routed from the sales department through the point of sale system and researches customers in company database to verify customer status (e.g., new, reinstated, up-sell, previous bad debt) and payment plan.
Applies customer service training and uses prepared scripts to address and resolve customer concerns and overcome objections by telephone.
Makes outbound, follow-up telephone calls to welcome and on-board new customers, confirm new sales, services and pricing. Verifies customer address, contact information and any special instructions.
Communicates the benefits of Prepay and EZ Pay as preferred payment options and encourages customers to adopt for attainment assigned goals and standards.
Follows standard policies, procedures and scripting when interacting with and resolving customer concerns to ensure quality outcomes.
Follows procedures and uses an approved suite of offers and discounts to retain customers as appropriate.
Barista
Coca-Cola headquarters - Atlanta, GA January 2019 to March 2020
Serving coffee with pleasant customer service And also clean as you go
Fulfillment Associate
Target - Atlanta, GA
November 2019 to December 2019 Stock
Fulfillment Associate
Macy's - Atlanta, GA
October 2019 to December 2019 Stock tagging clothing
Cashier
The Varsity - Atlanta, GA February 2016 to January 2018
hardworking, multistage, great customer service, very dependable, straight forward, great team worker, a lot of enthusiasm
Cashier
Popeyes
May 2009 to April 2015
Very professional greeter customer with eye contact pay attention while handling transactions
Education
Associate degree in Computer in Computer science
Atlanta Metropolitan College June 2009 to January 2010
Diploma
Southside High School August 2005 to May 2008
Skills
•typing (4 years)
•Fast Food
•Customer Service
•Food Service
•Team Member
•Food Prep
•Barista Experience
•Computer Science
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