Ruby Prasad

Technical Project / Program Manager

Highly motivated Project Management Professional (PMP) and Certified Scrum Master

(CSM) with 10+ years of experience in delivering projects/programs in Waterfall and Agile methodologies.

WORK EXPERIENCE

Protecht

Technical Project/Program Manager Phoenix, AZ April 2021 - current

• Ran global projects across the organization working with CEO and COO

• Managed SOC2 compliance for the organization

• Collaborated with functional heads to identify the opportunities for operational improvement and strategic decision based on data analysis.

• Performed client troubleshoot using MS PL/SQL server, Postgres database.

• Implemented API integration for Insurance widget across major ticketing Clients.

• Created Roadmap for Engineering team and business executives.

• Owned the initiative to Implement Agile methodology in development team at Protecht

• Led Cloud optimization initiatives (reducing demand, spinning down regions)

• Led geographically located teams across US (AZ&CA), Europe (Italy), and Asia (India)

• Managed product demands, scoped projects & developed proposals with C-level execs

• Integrated several payment channels for the ticketing platform

• Set up customer service success model

• Implemented service cloud in Salesforce

• Performed business analysis to understand the sale cycle of each products and gave presentation to propose some improvement ideas.

• Implemented pre-sales process to achieve the organization financial goals

• Collaborated with different departments SMEs and project managers to build roadmap including critical milestones,budgets and resources.

• Proactively collaborated with SMEs and Project manager to identify potential risk and mitigation plan to insure Project’s progress and success.

• Managed large scale client’s program focused on business growth,technology advancement and process.

• Built and tracked KPIs for different departments in the organizations Teladoc

Technical Project/Program Manager Mesa, AZ October 2019 - March 2021

• Streamlined Project management methodology and communication in implementation team which improved the project standard implementation timeline

• Managed multiple hospital clients and Implemented License platform projects starting from Kickoff, planning, execution, go live and monitoring phase.

• Provided hospitals clients with data driven feedback and solutions for their use case.

• Worked with Clients and internal engineering team to deliver custom projects.

• Onboarded providers and patients to the platform and their health plans by running sql packages and validated the data.

• Scoped and developed proposals. Developed project plans and tracking 623-***-****

adw0zc@r.postjobfree.com

Phoenix, AZ

https://www/linkedin.com/

in/ruby-prasad

SKILLS

• Leadership

• Program Strategy

• Product ownership

• Customer & Data Analysis

• Planning & Execution

• Agile development

• Experience in MS PL/SQL

TOOLS

• Jira

• Salesforce

• Monday

• Confluence

• Postman

• Datadog

• Domo, Tableau

• MS Suite

• Visio/Balsamiq

• Sharepoint

CERTIFICATIONS

• PMP®

• CSM®

• AWS-CCP

EDUCATION

MBA

FITT, India

Bachelors

St. Xaviers, India

• Established client relationship and lead the API integration of high visibility and complex professional service projects with interfaces like HL7, ADT, CAL, SIU, SSO.

• Managed communication of release notes and their patient as per clients brand and need

• Lead team (s) remote across various time zone to deliver consultant and great customer experience.

• Coach mentor and train team members on PMI projects principles and implemented best practices.

• Managed team of implementation specialists and technical project managers to effectively plan,manage and deliver projects within time, scope and budget

• Provided support for the implementation, resolved issues and trained the clients

• Managed direct reports and high profile analytics for directors and clients

• Worked on setting power BI space for clients by understanding database requirements such as tables layout, attributes, primary key and foreign keys Arizona Dept. Of Education (ADE)

Program Manager / Project Manager / Business Analyst Phoenix, AZ March 2013 - October 2019

• Collaborated effectively with engineering leadership, product and executive management in PMO meetings to ensure proper visibility into the latest release.

• Worked on software development of projects starting from wireframes, database architecture, requirement gathering, finalizing scope, budget and testing for major initiatives such as Move On When Reading, Migrant, CTE, SEI, ESS projects.

• Delivered projects (scrum), confidently made decisions and ensured project benefits

• Asked penetrating questions to detect unstated assumptions and resolved conflicts

• Managed stakeholders (business and IT leadership)

• Worked with vendors for data migration and Integrated through API

• Ran multiple initiatives to save costs for the program

• Ensured strategic alignment between program and the organization

• Uses query language like SQL to mine data to,create performance reports

• Led a well understood business analysis of project by ensuring all relevant use case and successfully managed managed cross functional teams

• Established project baseline and tracked the compliance and deviation from the established baseline.

Shaadi.com

Project Manager India August 2001 - April 2003

• Managed team to develop and test business applications for shaadi.com

• Managed relationships with the franchisees

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