Administrative Assistant Claims
Resume:
Lisa Singleton
Professional Summary
Reliable Administrative Leasing Professional with experience managing front desk operations and offering proficiency in all core administration functions . Detail-oriented specialist with background coordinating scheduling and record-keeping. Diplomatic and professional when communicating with stellar time management and multitasking expertise. Bringing superior performance in office support and customer service.
Work History
FullHouse Marketing, Inc. - Leasing Consultant
Charlotte, NC
01/2019 - Current
Verified tenant incomes and other information before accepting lease applications.Resolved conflicts between tenants regarding noise, encroachments and parking.Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.Collected rent and tracked resident payments and information in computer system.Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Robert Half Office Team/AccountTemps - Administrative Assistant
Stamford, CT
02/1986 - Current
Restocked supplies and placed purchase orders to maintain adequate stock levels.Coordinated travel arrangements by booking airfare, hotel and ground transportation.Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.Executed record filing system to improve document organization and management.Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Crescent Crossings Apartment Community - Leasing Specialist
Bridgeport, CT
07/2015 - 10/2018
Showed apartments to potential tenants and answered questions regarding community.Worked with property managers to maintain market readiness and facilitate smooth transitions.Validated rental eligibility by using RentSpree's verification process.Inspected common areas for cleanliness and notified maintenance of overflowing trash.Reviewed aged vacancies, market-ready apartments, and models and completed and updated market surveys.Performed background checks on over 2000 apartment applicants.Developed and implemented resident activities and identified problem vacancies.Kept meticulous records of correspondence between management and tenants.Invited prospects to fill out application upon completion of property tour.Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units.
Security Life Insurance Agency (SLICA) - Claims Assistant
Lancaster, PA
05/2013 - 06/2015
Prepared files, letters and notices.Logged, allocated and managed claims.Transmitted case files between offices.Checked documentation for accuracy and validity on updated systems.Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.Calculated adjustments, premiums, and refunds.Modified, updated and processed existing policies.Reviewed and verified data, including addresses, phone numbers, names, ages, and values.Processed and recorded new policies and claims.Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Miss LiLi's Cafe - Business Proprietor
Kings Mountain, NC
09/2009 - 04/2013
Developed and managed relationships with vendors and suppliers.Kept all building areas and equipment functional and well-organized to promote business performance.Provided customer service on all accounts and resolved problems.Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.Answered customer questions about hours, seating and menu information.Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.Planned promotional menu additions based on seasonal pricing and product availability.Safely used kitchen equipment and reduced risk of injuries and burns.Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
**********@*****.***
Charlotte, NC 28217
Charlotte, NC 28217
Skills
Property tours and inspections
Lease oversight
Prospecting assistance
Local market conditions
Fair housing policies
Scheduling
New Construction
Appointment Setting
Prospecting Clients
Office administration
Routing Mail
AR/AP
Accounting Skills
Administrative support
Application verification
Telephone and email etiquette
Education
03/2009
Gaston College
Dallas, NC
Certificate: Medical Office Specialist
05/2002
Norwalk Community College
Norwalk, CT
Cetificate: Medical Terminology
06/1986
Stamford High School
Stamford, CT
High School Diploma
.
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