K

NAYHA KHAN

919-***-****

adw0xc@r.postjobfree.com

Wake Forest, NC 27587

SUMMARY

Interested in working with as a learner/observer position, for a “Reliable Company,” and help them to utilize my knowledge/skills, education, and experience.

SKILLS

Outstanding communication, interpersonal, and data entry skills. Ability to manage time and complete daily target in work hours.

Confident, hardworking, and enthusiastic person with sound telephone etiquettes.

Sound knowledge of Finance features and specification and legal implications involved.

Excellent analytical, Customer service and Finance skills.

Satisfy the Customers service is number one priority for me.

Cashier, Inventory Control systems, Cash reports, Trouble Shooting.

Cashier

Interpersonal

Customer service

Data entry

Features

Finance

Inventory Control

Legal

Sound

Specification

Telephone

Trouble Shooting

Credit card payment processing

Report creation

Report generation

Customer relations

Business development understanding

Courteous demeanor

Schedule mastery

Project management abilities

Inbound and Outbound Calling

Call Center Operations

Adaptive team player

Senior leadership support

Stockroom procedures

Freight operations

In-store support

Sales expertise

Clerical support

Office equipment proficiency

Route management

Product organization

Problem-solving abilities

System implementation

Technologically savvy

High-energy attitude

Process optimization

Conflict mediation

Retail sales customer service

Quality assurance controls

Shipping and receiving understanding

Promotional support

Quality control

EXPERIENCE

Customer Service Representative

Wake Forest, NC

T J Maxx Store/ Sep 2019 to Current

Set up and activated customer accounts.

Assessed customer needs, and unsold products, and services to maximize sales.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Reviewed account and service histories to identify trends and issues.

Educated customers on special pricing opportunities and company offerings.

Created and implemented process improvements to reduce workloads and bolster callback efficiency.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Exceeded company productivity standards on consistent basis.

Delivered service and support to each customer, paving way for future business opportunities.

Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Made outbound calls to obtain account information.

Assessed customer account information to determine current issues and determine potential solutions.

Documented conversations with customers to track requests, problems and solutions.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Trained new employees on procedures and policies to maximize team performance.

Remained constantly aware of customer activity to ensure safe and secure shopping environment.

Escalated customer concerns, store issues and inventory requirements to supervisors.

EDUCATION AND TRAINING

Serve Save Certificate, Manager Food Service

High School Diploma. A

BS: Business Administration

Business Administration And Social Work

Wake Technical Community College Jan 2020

Raleigh, NC

PERSONAL INFORMATION

AWARDS:

Microsoft Excel.

Outstanding achievement in Journalism.

BB&T Financial Foundation.

Serve Save Certificate.

INTERESTS

VOLUNTEERISM:

School year book contribution.

Prom committee contribution.

Yuda Band Project contribution.

ADDITIONAL INFORMATION

TJ Maxx: Employee since September 2019 to Recent.

Contact this candidate