Service Representative Data Entry
Resume:
K
NAYHA KHAN
*****.***@*****.***
Wake Forest, NC 27587
SUMMARY
Interested in working with as a learner/observer position, for a “Reliable Company,” and help them to utilize my knowledge/skills, education, and experience.
SKILLS
Outstanding communication, interpersonal, and data entry skills. Ability to manage time and complete daily target in work hours.
Confident, hardworking, and enthusiastic person with sound telephone etiquettes.
Sound knowledge of Finance features and specification and legal implications involved.
Excellent analytical, Customer service and Finance skills.
Satisfy the Customers service is number one priority for me.
Cashier, Inventory Control systems, Cash reports, Trouble Shooting.
Cashier
Interpersonal
Customer service
Data entry
Features
Finance
Inventory Control
Legal
Sound
Specification
Telephone
Trouble Shooting
Credit card payment processing
Report creation
Report generation
Customer relations
Business development understanding
Courteous demeanor
Schedule mastery
Project management abilities
Inbound and Outbound Calling
Call Center Operations
Adaptive team player
Senior leadership support
Stockroom procedures
Freight operations
In-store support
Sales expertise
Clerical support
Office equipment proficiency
Route management
Product organization
Problem-solving abilities
System implementation
Technologically savvy
High-energy attitude
Process optimization
Conflict mediation
Retail sales customer service
Quality assurance controls
Shipping and receiving understanding
Promotional support
Quality control
EXPERIENCE
Customer Service Representative
Wake Forest, NC
T J Maxx Store/ Sep 2019 to Current
Set up and activated customer accounts.
Assessed customer needs, and unsold products, and services to maximize sales.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Reviewed account and service histories to identify trends and issues.
Educated customers on special pricing opportunities and company offerings.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Exceeded company productivity standards on consistent basis.
Delivered service and support to each customer, paving way for future business opportunities.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Made outbound calls to obtain account information.
Assessed customer account information to determine current issues and determine potential solutions.
Documented conversations with customers to track requests, problems and solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Trained new employees on procedures and policies to maximize team performance.
Remained constantly aware of customer activity to ensure safe and secure shopping environment.
Escalated customer concerns, store issues and inventory requirements to supervisors.
EDUCATION AND TRAINING
Serve Save Certificate, Manager Food Service
High School Diploma. A
BS: Business Administration
Business Administration And Social Work
Wake Technical Community College Jan 2020
Raleigh, NC
PERSONAL INFORMATION
AWARDS:
Microsoft Excel.
Outstanding achievement in Journalism.
BB&T Financial Foundation.
Serve Save Certificate.
INTERESTS
VOLUNTEERISM:
School year book contribution.
Prom committee contribution.
Yuda Band Project contribution.
ADDITIONAL INFORMATION
TJ Maxx: Employee since September 2019 to Recent.
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