Data Entry Customer Service
Resume:
Christina
Gandolfo
Operations Management
Christina Gandolfo
Moncks Corner, SC 29461
********************@*****.***
ㅡ
Skills Cost management, AR & AP, Procurement, Human resources, Permitting and inspections, Inventory Management, 10 plus years office management, Construction project management ㅡ
Experience Blue Haven Pools & Spas/Operations Manager June 2022- Present-North Charleston, SC
● Purchasing, receiving and tracking orders using
sheets and quickbooks
● Inventory control/management
● Cross referencing vendor pricing in order to reduce unnecessary spending cross company
● Resolving issues with orders, following up on
urgent orders and escalating as necessary in order to prevent delays in project timelines, tracking
orders to ensure accuracy and timely deliveries
● Forklift operations
● Onboarding of new hires
● Project management
● Works closely with sales team on upcoming projects and ensures all necessary documents are accurate
for transitioning from the sales to construction
process before we begin permitting and
construction.
● Communicate with homeowners to resolve issues
and ensure 100% customer satisfaction.
● Works directly with accounting to ensure accurate entries are in financial software for inventory and job costing
● Coordinates with sales team on upcoming sold
projects and timeline expectations.
● Supervise all departments within company to
ensure each department is operating efficiently and as a team in order to create exceptional customer
service and a pleasant workplace culture
● Google suite, Buildertrend
● Customer review tracking, marketing strategies,
lead management
● Assign project managers to their jobs according to territory and oversee them during the duration of
their projects from start to finish
Charleston Heating and Air / Install/Sales Manager April 2019 - June 2022-North Charleston, SC (Remote)
● Responsible for overseeing field staff, sales
team, new construction, renovations and sub
contractors
● Ordering of equipment, materials and supplies
for installations by issuing purchase orders
● Quoting of installations/new construction
projects
● Communicating with vendors on order lead time
and coordinating projects with customers and
third party vendors working on the jobs
● Accounts payable to vendors
● Fleet management-tracking of vehicles,
maintenance and repairs
● Communicating out department sales goals and
ensuring they are met
● Conduct department field staff reviews and
evaluate merit increases and corrective actions
● Accounts receivable
● Department audits for EOM profit and loss
reports for monthly close out for budget
management
● Permitting and inspections
● Responsible for maintaining city and county
business licenses for entire company service
areas
● Inventory control
● Project management
Coyle Optometry / Optical Technician
April 2017 - April 2019- Summerville, SC
● Provide accurate and detailed documentation for
patient care transition to optical surgeons for
advanced cases
● Patient scheduling
● Problem solving optical issues
● processing lab work
● Patient intakes
● End of day balancing of financials and preparing deposits
● Optical imaging and testing
● Email correspondence
● Customer service
● Insurance processing
● Scheduling
● Inventory and ordering of office and medical
● supplies
● Preparing and maintaining confidential patient
files
● Processing lab work and dispensing glasses,
contacts
● Exam room setup and break down
● Transferring of patient referrals to specialists when necessary
● Communicating with pharmacies to submit
patient prescriptions.
Heritage Pools, LLC / Office Manager
July 2016 - March 2017, North Charleston, SC (temp position)
● AR/AP
● Office supply ordering and inventory
● Email correspondence
● Documentation keeping and filing
● Contract writing
● Customer service
● Outlook, Excel and Quickbooks
● Maintained maintenance and repairs of company
vehicles
● Assisted owner in decision making
● Scheduled and oversaw service and renovation
projects
● Coordinated agreements and construction/service
with homeowners
● Staff onboarding and retention control,Responsible for entering new employees in database, issuing
security codes and orienting them to the company,
● Small claims, processing liens
● Implemented policies and compliance regulations
● Set up and attendance of Trade Shows.
Griswold Home Care / Office Manager/Marketing
May 2012 - May 2016, Goose Creek, SC
● Human Resources/Operations Management
● Payroll
● Email correspondence
● AP/AP
● Client instakes, care transitions cross facility to in home care
● Staff screening, onboarding, reviews and
termination and retention control,
● Marketing/community liaison
● Email correspondence with referral companies and partnering offices,
● corporate reporting and documentation keeping,
● billing and collections,
● Maintenance of company vehicles, supplies and
office equipment
● Quarterly budgeting
● Customer service
● oversee 90+ independent contractors and 4 internal staff
● DHEC and FLSA regulation upkeep
● Client assessments and referrals
● Conflict resolution
● Daily use of general office tools
● use of Microsoft word, excel, outlook, powerpoint, access and
● Data entry software
● Attendance of Health Fair events.
ㅡ
Education Trident Technical College / Associates in Applied Science Dec 2003 - Dec 2006, North Charleston, SC
Berkeley High School / Diploma
Aug 2000 - Dec 2003, (graduated early) Moncks Corner, SC ㅡ
Awards 2013 Certificate of Excellence in the 4th quarter growth contest 2014 President's Club Qualification
Contact this candidate