Customer Service Behavior Technician

BONNIE W VARGAS

BUSINESS CONTACT

PARTNER

Ronald Ortiz

• Economist

• **************@*****.***

• (786) 720 - 4630

SKILLS AND

COMPETENCIES

Utilizing methodological design

of marketing strategies, identify

and define consumer profiles.

•

Development of tools to obtain

relevant information and

Evaluate customers experience.

•

Microsoft Office, data

management, online remote

meetings, and organization.

•

• Data analysis and evaluation.

Prioritize and maximize

customer demands by

personalizing customer

experiences.

•

Solid background in

psychology to create marketing

communication strategies using

•

Self-motivated professional with a background in psychology, an expert in anticipating consumer behavior and recognizing cognitive biases, a crucial skill for nascent omnichannel marketing. Ability to integrate a variety of comprehensible psychological principles into marketing and sales strategies in order to offer consulting services in this emerging and pristine area of marketing. Passionate about transforming innovative ideas into practical outcomes by preparing and elaborating in-depth consumer studies at both the individual and social levels. A natural leader with outstanding administrative, interpersonal and coordinating teamwork skills in a harmonious way.

WORK HISTORY

January 2021 - Current

Omnichannel Marketing Consulting T&J Global Business Solutions Corp

June 2020 - Current

Registered Behavior Technician Positive Behavior Supports Corp, Hollywood, FL

Analyze marketing campaigns, validating accuracy of data, tracking and reporting.

•

Investigation and monitoring market developments.

Changing competitive dynamics with aggressive strategies.

•

Execution of comprehensive marketing plans to achieve objectives such as improving customers base and sales levels that will increase company's profits.

•

Carrying out market studies to assess industry competition and identify competitive advantages.

•

Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.

•

Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.

•

CONTACT

Hollywood, FL 33027

(407) 590 - 6142

*************@*****.***

cognitive market research and

consumer behavior.

Excellent analytical and

problem-solving skills to help

reach consumer.

•

Ability to work well in

collaborative atmosphere;

flexible and dependable.

•

Good verbal and written

communication skills English

and Spanish bilingual.

•

CERTIFICATIONS

Health Insurance Portability and

Accountability Act (HIPPA)

EDUCATION

October 2022

Master of Arts Special Education

(ABA)

Arizona State University,

Arizona City, AZ

August 2020

Bachelor of Arts Psychology

Florida International University,

Miami, FL

• 3.62 GPA

• Honoree of Honor Society

• 3.56 GPA

Study Abroad: Universitat

Autònoma De Barcelona,

Sociology and Anthropology

•

Honoree of National Society of

Leadership and Success (NSLS)

•

October 2016 - January 2018

Receptionist Soho Beach House, Miami Beach, FL

Proficient at collecting data and collaborating with other professionals to develop and modify tailored treatment programs.

•

Maintain and established strict confidentiality and attend training to acquire further knowledge.

•

Generate complete report while complying with all

applicable legal, regulatory and workplace requirements using Sharepoint platform.

•

Facilitated family meetings to discuss client progress and behavior plans.

•

Performed superior guest services in fast-paced

multifaceted environment and coordinate front-desk activities.

•

Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity, managed over 50 guest customer calls per day.

•

Provided clerical support to company employees by

copying, faxing, and filing documents.

•

Proficient in Oracle Hospitality OPERA cloud services, experience working with diverse range of clientele, customer service oriented, and skilled in concierge duties.

•

Helped office staff prepare reports and presentations for internal or client-related use.

•

Facilitated timely delivery of special projects to meet organizational and departmental objectives.

•

Contact this candidate