Facilites Manager -Administrative Manager/ Assistant Executive

Stephen Paul Johnson

**-** **** ******, **** Island City, NY 11101/ Cell: 347-***-****/ Email: *******@*****.***

Summary of Qualifications

I am highly organized and able to multitask effortlessly. I have experience as: an Executive Administrative Administrator/Office Manager for a C-Suite Executive Director; a Facilities Manager for multiple buildings and Supervised teams of 40+ full-time employees, part-time workers and several independent contractors/vendors ; and as a Coordinator which I oversaw a few of New York City’s community programs which includes: program operation, staff management: hiring, training and throughout its lifecycle, ensured and verified accurate reporting, and resolved any and all associated problems within the program, the staff and the community of which it affects.

Professional Experience

Jones, Lang, & LaSalle for Delta Airlines: LaGuardia Account 07/2022- 10/2022 Flushing, NY

Command Center Technician

Developed innovative approaches to completing scopes of work. Participated in team problem solving efforts and offered ideas to solve Delta Airline and coordinated and managed the building in its planned maintenances and emergencies, should any occur.

Engaged team members and used current technology/tools to enhance the effectiveness of deliverables and services.

Developed presentation materials, briefings, scorecards, and implementation documents. Maintained responsibility for completion and accuracy of work products.

Assessed operating models, organizational structures, and business processes to streamline Delta corporate real estate and facilities management service delivery.

Actively expanded consulting skills and professional development through training courses, mentoring, and daily interaction with client.

Managed the creation of proposals, presentations and other client-facing materials and deliverables. Analyzed and drew insights from complex data sets.

Conducted relevant research, data analysis, and created reports.

Foster and refresh ongoing client relationships.

Mentored and counseled junior staff.

Managed and continuously updated work order database of IBM’s Maximo system.

CBRE: Bank of America Account 10/2021- 1/2022 New York, NY

Integrated Facilities Manager (Temporary Contract)

Monitored the safety and cleanliness of interior and exterior areas, such as offices, conference rooms, parking lots and outdoor recreation spaces.

Conducted Daily Staff Check-ins and Weekly Staff meetings with facility staff and at times, including vendors and any other stakeholders to ensure clarity, expectation, and uphold the client’s policies and standards.

Performed routine maintenance on facilities and making repairs as needed.

Scheduled routine inspections and emergency repairs with outside vendors.

Ensured proper security measures for the workplace, including collaborating with security. system vendors or a team of security professionals.

Maintained day-to-day operations of facilities, such as delegating or completing maintenance orders.

Worked with management to develop, implement & drive adoption of policies, procedures, standards and framework.

Assisted with generating standard key performance indicator (KPI) reports to management that reflect equipment maintenance status, labor, and asset utilization.

Performed site assessments, facility surveys to provide saving opportunities and make recommendations.

Identified inefficiencies in processes and adjusted to improve efficiencies.

Provided general oversight to and direction for contractors performing work on-site.

Developed preliminary scope of work to establish a proposed budget.

Managed multiple projects, decommissioning of office spaces, and associated timelines and provided ongoing support to existing site maintenance, housekeeping, security, and maintenance staff.

Managed projects and ensured adherence to given budget including: annual and on-going budgeting.

Reviewed the work and the quality of the service of all vendors and performed performance reviews for continuing scheduled services.

Worked on team projects to develop the scope, the scheduling and its execution. Projects would include departmental moves, furniture and décor and all other misc. project requests.

Responsible for preparing and submitting to the client monthly reconciliation & performance reports.

Scheduled meetings/conference rooms.

City of New York: School Construction Authority 10/2019-09/2020 Long Island City, NY

Executive Administrative Assistant (Operations)

Answered calls and routed calls accordingly while taking messages as required.

Prepared billing and prepared relevant documents for business cards, seminars, and professional.

Provided administrative support to all staff including supply orders, IT matters and troubleshooting issues, data tracking, conference bookings, etc.

Ordered supplies and ensured proper inventory while adhering to the fiscal budget. Prepared purchase requisitions, approved purchases, and handled purchase orders into Oracle as needed.

Managed all the department’s executives’ calendars and was the sole Booking Manager for all conference rooms within the Operations Department. Acted as a “Gatekeeper” and “Point Person” for the department’s executives.

Managed and maintained the agency’s motor fleet including its upkeep and maintenance of all agency motor vehicles and authorized placards, the mileage and fueling documentation, and managed the fleet’s inventory by trading/upgrading the vehicles using discretion.

Booked transportation and travel arrangements for all Departmental Executives for travel.

Orchestrated the transfer of all agency documents, contracts, and approved bids into electronic files in a secured cloud that I developed and maintained. Trained staff and provided authorized access to all appropriate parties, Administration, and Management.

Developed and updated all departmental organizational chart using Visio and distributed to ensure departmental clarity. Assessed and monitored the building’s interior and exterior to ensure the condition is up to pristine standards and its proper safety and maintenance were applied, per regulations. Initiated proper delegation to the appropriate department as necessary.

City of New York: Department of Design and Construction

Assignment: Mega Engineering, Inc. 09/2015-09/2018 New York, NY

Community Construction Liaison

Maintained the office daily operation, meetings, and community workshops.

Worked closely with Program Director and the site’s engineers in the planning, organizing, scheduling, and monitoring task progress and adherence to timelines and project outcomes

Liaised for Board Members, LLC’s, Property Managers, and Landlords.

Developed marketing and coordination materials.

Provided administrative support to all staff including supply orders, IT matters, data tracking, etc.

Provided daily updates to Administration, CBOs, and Stakeholders.

Wrote scripts for client contact and surveying.

Generated program status reports via Access, SharePoint, Excel, and Elite.

The City of New York: Dept. of Housing Preservation and Development/Dept. of Human Resources Administration

NYC (HPD): Build it Back Program-Temporary Disaster Assistance Program/

NYC (HRA) Mayor’s Initiative: IDNYC ID Program 09/2013-04/2015 New York, NY

Community Coordinator (Housing Placement)/Task Manager

Served as a Coordinator for housing under HPD’s Office of Asset and Property Management.

Responsible for establishing base operations in creating the unit office tasked with screening those households (renters) that were impacted by Super Storm Sandy.

Worked closely with Program Director and the Assistant Commissioner of Asset and Property Management in the planning, organizing, scheduling, and monitoring tasks’ progress and adhered to established deadlines and provided positive program target outcomes and daily updates to Administration, CBO’s and Stakeholders.

Assigned as the Final Application Assessor of the Build It Back Renter’s Assistance Program, I reviewed and vetted the applicants’ application packets that were submitted. I checked for completeness, it’s accuracy and I made final eligibility determinations on all Build It Back applications.

Liaise for the Board Members, LLC’s, Landlord and all other stake holders.

Provided administrative support to all staff including supply orders, IT matters, data tracking, etc.

Authored scripts for client contact and surveying for the scheduled weekly screening workshops that I established.

Generated program status reports via Access, Visio, SharePoint, Excel and Elite.

IDNYC Program Supervisor

Served as a Coordinator for housing under HRA’s IDNYC program.

Responsible for the setup of pop-up sites and its locations and also directed coordination of services to accommodate the targeted population.

Trained and supervised staff and provided supervision to increase productivity.

Developed and facilitated activities to boost staff morale and teamwork.

Surveyed locations and secured sites for future pop-ups.

Performed many of the same functions as stated above with the Community Coordinator role with the Department of Housing Preservation & Development.

Safe Horizon- Hotlines 12/2007-09/2013 Brooklyn, NY

Senior Client Advocate & Intake Specialist Supervisor

Responsible for managing a 24hr hotline that served 500-1000 victims of dv, incest and sexual assault calls daily, up to 2500 on holidays.

Supervised staff of 75 (25-30 per shift). Conducted counseling and psychosocial, and provided referrals, via phone, to various client bases.

Wrote scripts for client contact and quality assurance.

Created referral database for quick accessibility and user-friendly categorization.

Provided daily reports to managers and attended meetings to liaison line staff with Administration.

Liaised with all NYC agencies (especially the Administration of Children Services, the NY Police Department, Fire Department of NY, and the NY Housing Authority).

Performed training on crisis mediation, teamwork, housing, and database usage and navigation.

CAMBA-Winthrop Housing Program 03/2011-04/2012 Brooklyn, NY

Resident Manager-Congregate & Supportive Housing: HIV Supportive Services

Supervised program social services staff members and facility maintenance workers that provided all support services for the clients suffering from HIV.

Reviewed client assessments to grant program entry. Ensured the proper delivery of services to the clients by the Case Managers of which they were assigned.

Conducted weekly meetings to discuss critical and clinical client cases.

Conducted mediation based on client complaints, conflicts and rent arrears agreements.

Facilitated weekly housing and medication adherence workshops for clientele and the community.

Ensured client permanent housing through various programs such as: VA VASH, HPD, Section 8, SRO's, NYCHA, FEPPS, and all other National and NY supplemental housing assistance programs.

Developed living plans for exiting clients. Managed a budget under $10,000 per quarter, and ordered critical program aides and office supplies.

Coordinated timely expense reporting and reconciliation for all office supplies and office related costs.

Coordinated office supplies and ensured office equipment is properly maintained and serviced. Processed purchase requests for a multitude of goods and furniture that was stored in multiple warehouses of the agency.

Conducted monthly evaluations of the social services staff and performed appraisals and conducted appropriate reprimands as required by protocol.

Education & Training

B.S. - Law and B.S. -Psychology: North Carolina Wesleyan College

Rocky Mount, NC

2019-Present

In the process of completing BS in both Law and in Psychology, via the Online Studies Program

Certifications/Skills

NYC Property Management Certified- NYC Department of Housing and Perseveration

New York, NY

2013-Present

Intermediate Spanish Speaker

Professional Affiliations

Tau Kappa Epsilon Fraternity Member

Volunteer for Callen Lorde Medical Center-New York, NY 2009-Present

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