Administrative Assistant Customer Service
Resume:
Theresa Choate-Cleveland
Billings, MT 59101
*****************@*****.***
Summary:
*5 years of experience as a Certified Nursing Assistant
*9 years of experience in a medical office
*2 years of management in a medical office
*7 years of experience working as a school secretary
*5 years as a grocery store department manager
Career Experience:
Certified *Helped residents with daily living activities: eating, bathing, dressing, toileting, assist residents
Nursing in getting ready for bed, assist with meal times, Nursing routine checks Assistant every 30-60 minutes, stocking rooms, informing the nurses if extra care is needed or as emergencies arise, laundry, medical treatments as needed, shopping
Medical *Insurance and medical billing, create and update charts, input data into computer,
Office accounts receivable and payable, collect payments, escort patients to exam rooms, hook
up modalities, accounting, laundry, order supplies, shopping, mail runs, set up appointments, answer phones, train new employees, QuickBooks
School *Checked kids in at school for attendance, calling parents as needed, input disciplinary
Secretary action for students into the Access database, answering phones, messages to employees, disperse mail, money handling, create and put up bulletin boards, assist with medical needs, keep track of individual’s employee training status, and create reservations
Grocery *Stocked shelves, plan for displays and changing endcaps, order supplies and merchandise for
Store department, instructed employees on tasks daily, answer phone calls, cashier when needed, create
Department schedules for employees, change pricing, find items not ringing up correctly, customer service,
Manager team work, build new modulars or refresh shelving for new items yearly, move to different departments when needed to help between holidays
Employment History:
Campbell County Health ~ Gillette, WY Life Connections ~ Gillette, WY
St. John’s Lutheran Ministries ~ Billings, MT Interim Healthcare Inc. ~ Billings, MT
Western Plains Chiropractic ~ Gillette, WY Lincare ~ Casper, WY
Trinity Healthcare ~ Minot, ND Campbell County High School ~ Gillette, WY
Key Skills:
Records Management Data Entry Multi-Phone System Microsoft Suite
QuickBooks Scheduling Insurance Billing Payroll
Medical Terminology Office Management Accounts Payable Medical Coding
Transcription Medical Records Accounts Receivable EMR Systems
Medical Scheduling Taking Vital Signs CPT Coding ICD-9
Insurance Verification Customer Service Patient Care Filing
Certifications:
CPR Certified Certified Nursing Assistant (CNA)
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