Call Center Vocational Nurse

Teisha Clay MSN, BSN, RN

**** ** ****, ******, ***** 75752

903-***-****/ *********@*****.***

Summary:

Compassionate and dedicated Director of Nursing with a Masters’ degree in Nursing Administration and 16 years of experience in healthcare with 12 years in leadership/management role. Professionally skilled in providing exceptional care to various patient populations in Emergency Care, Orthopedics & Sports Medicine, Eye, Rheumatology, Podiatry, Endocrinology, Vascular, Pulmonary and with a passion for oncology/hematology care with 8 years of experience in Oncology alone. Honest and collaborative Ambulatory Director with CNO responsibilities seeking for new Nurse Executive Position.

Licensure:

•Masters’ in Nursing Administration, State of Texas

•Bachelors’ in Nursing, State of Texas

•Registered Nurse, State of Texas (Compact License)

Education:

University of Texas at Tyler Tyler, Texas

•BSN-MSN Program (Graduated with Honors) May 2017

•RN-BSN Program (Graduated with Honors) May 2017

Tyler Junior College Tyler, Texas

Associate Degree in Nursing May 2008

• (Graduated with honors)

Tyler Junior College Tyler, Texas

Vocational Nursing Program August 2006

Tyler Junior College Tyler, Texas

Basic Phlebotomy May 2004

Experience:

Christus Trinity Clinics Tyler, Texas

October 2021-Current

Director of Nursing, Clinical Practice & Standards /Education / After Hours Call Center

Acting CNO for over 400 Ambulatory Clinics, currently. I am also over 2 large departments which includes the Education Department for all CTC clinics and the Director of the After-Hours Nurse (AHN) Call Center for all CTC clinics.

I have Direct reports for the Education Department 6, the AHN Department is 26, Nurse Managers 8, and have oversight for all RNs, LVNs, LPNs, & MAs in the 400 clinics.

Report Directly to the VP of Quality, Risk, & Nursing and work directly with the Vice Presidents, COOs, CEOs of this large organization for all needs.

Director of all scopes in 3 states of Ambulatory Trinity Clinics over 400 clinics and 1200 providers.

Travel to all ministries for education, risk, scope review, process review.

Worked closely with other Chief Nursing Officers in each ministry Hospitals to align processes from the hospital side to the clinical side.

Included being the Director Over Ambulatory Clinic Education & After-Hours Nursing Department. Rolled out Evidence Based education needed for all ambulatory clinics, process changes, policy updates.

Competency creation and implementation standardization in all ambulatory clinics.

Direct Day to Day operations, budget, payroll, talent acquisition, and human resource needs.

Run Call Center for all Trinity Clinics that we provide after hours nurse triage, medications refills, critical labs, follow Gold Standard of triage.

Cover Arkansas, Louisiana, and Texas Scope of Standards.

Co-Run Peer Review Committee.

VigiLanz Risk review and investigation.

Data analysis, quality, and risk tasks.

Create and Manage quality projects to help improve patient care and standards

Creator and Leader of the Ambulatory Care Committee for associates.

Assist in Magnet operations.

Round with Ministry VPs/Directors of Operations to ensure education, policies, rules, scope of standards are being followed.

Lead and work closely with clinic and nurse managers for assisting needed day to day tasks.

Lead Monthly Chart audit review, work closely with Medical Director to ensure associates are completing task.

Expert in CMS and Joint Commission Rules and Regulations.

Lead meetings, process improvements, team building activities and any other duty assigned.

Expert in EPIC, Word, Visio, VigiLanz, PowerPoint

Christus Trinity Mother Frances Trinity Clinics - Magnet Accredited Tyler, Texas

January 2019-October 2021

Multi-Specialty Nurse Manager

Nurse Manager for Orthopedic/Sports Institute, Podiatry, Rheumatology, Health Park Plaza Eye, DeHaven Tyler, Longview, Mineola, Vascular, Endocrinology, Pulmonary, Sleep Clinic Departments.

Manage day to day clinical operations in each department clinic.

Work closely with the Chief Nursing Officer for assigned duties & report directly to the CNO and Director of all departments.

Lead PI Projects, Nurse leadership meetings, provided education to the clinical staff, audit charts, audit physician documentation, monthly hand hygiene audits to reduce infection rates, APC member, Peer review team member.

Manage/verify that CMS and Joint Commission rules and policies are followed day to day.

Round with Quality/Risk teams for compliance.

Assist with clinic coverage when needed, assist with settings standard guidelines, corrective action management, ensure clinical staff competencies are met in timely manner.

Assisting with budget, work closely with the clinic managers and directors of each clinic.

Epic computer system, PowerPoint, Excel, Word efficient, and all other duties as needed.

Assist with the Regional Covid-19 Nursing Hotline

Work closely with other Nurse Managers using team work to provide the best management, education, and care for associates/patients.

Train new associates and lead nurses, demonstrate advocacy for associates and patients.

Improving patient experience in each clinics.

UT Health Northeast MD Anderson Cancer Center Tyler, Texas

Oncology/Hematology June 2010-December 2018

Assistant Nurse Manager/Registered Nurse/Charge Nurse Infusion Clinic

•Skilled in chemo/biotherapy infusions, verifying dosages, blood/platelet transfusions, oncology education.

•Assisted the nurse manager with staffing, budgets, PI projects, CMS regulations and Joint Commission requirements, nurse audits, annual nursing evaluations, competencies.

•Active member of Peer Review Team.

•Lead PI Projects for the clinic & lead CE education presentations, grand rounds for nurses

East Texas Medical Center Tyler, Texas

Home Health May 2009-September 2009

Registered Nurse

•Provided home health care to patients in the East Texas area. Provided skills with IV infusions, central line care, wound care, and creating care plans for these patients.

East Texas Medical Center Tyler, Texas

Emergency Department: Level 1 Trauma Center May 2007-May 2009

Licensed Vocational Nurse/Registered Nurse/Charge Nurse

•Skilled in ACLS, trauma care, IV medications, staffing, codes, teamwork.

Assist in PI Projects, scheduling, assigning rooming assignments.

Assist with yearly Trauma Symposiums

East Texas Medical Center Tyler, Texas

Orthopedic Institute/Trauma October 2006-May 2007

Licensed Vocational Nurse

•Providing care for patients that had fractures, casts, torn ligaments in body, needed prescriptions, surgeries.

Certifications:

•ACLS Certification

•CPR Certification

•Basic Phlebotomy Certification

Currently working on obtaining my Nurse Executive Board Certification

Memberships:

American Nurses Association August 2017-Current

Community Service:

Participate in Komen Race for the Cure Tyler, Texas

Participate in Relay for Life Tyler, Texas

Participate in annual physical screenings for High Schools Tyler, Texas

References upon request

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