Service Representative Customer
Resume:
Jennifer Y York
Professional Summary:
● Professional with over 8 years of experience in customer service
● Experience handling over 100+ calls in a very fast paced environment
● Experience utilizing a uniform script to explain products and services
● Experience enrolling and assisting with education admission
● Proficient in Microsoft Office, Word, Excel, PowerPoint and knowledge of Ten-Key calculator Professional Experience
Silver lining Inflight Catering
March 2022 - Present
Take and place orders via email and telephonr for aviation clients Doordashed
Delivery driver
June 2019 - Present
Make delivery for customers
MAC Express Cleaning Sercives
Janitorial Services Part time
January 2019 until August 2021
Cleaning commercial buildings
PR Business
Customer Service
October 2019 - February 2020
Received incoming calls from clients
About their Alexa account
Premier Eyecare
Customer Service
January 2019 - May 2019
● Received incoming calls from providers or clients about their Health Plan eligibility GardaWorld USA Boca Raton,Fl
Customer Services Rep
September 2017 - September 2018
● Received incoming calls from clients to schedule pickup and deliveries of currency
● Made outbound calls to confirm pickups and deliveries to the clients.
● Handle complaints from the clients about the services they received from the couriers Tyco Integrated Security, Boca Raton, FL
Technician Auditor
February 2017 – 06/2017
● Prepare detailed reports on audit findings
● Work directly with technicians to ensure day to day operations are completed
● Makes random audits to ensures technicians are fulfilling customer needs The Home Depot, Boca Raton, FL
Customer Service Representative
October 2013 – February 2016
● Answered inbound calls from customers who have been referred through a store associate, Smart Circle or an online campaign
● Used a uniform script to explain products and services
● Upsold to customer to choose The Home Depot for their home improvement needs
● Placed outbound calls to customers from leads that were obtained from various marketing resources
● Handled over 100+ calls in a very fast paced environment Advanced Communication Group, Boca Raton, FL
Customer Service Representative
May 2013 – June 2013
● Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
● Upsold products and services to upgrade cable services
● Took inbound and out bound high call volumes
Fresh Beginnings, Inc., Boca Raton, FL
Customer Service Representative
February 2012 – April 2012
● Made outbound calls to assist new and old customer with car repairs and service
● Made sales calls to upsell customers
● Contacted and assisted customers to renew and buy warranty JCPenney, Valdosta, GA
Customer Service Representative
October 2011 – January 2012
● Assisted customers with placing orders online and in-store catalog orders
● Assisted customers in making payments to their account
● Effectively spoke to others to convey information Convergys, Valdosta, GA
Customer Service Representative
August 2011 – September 2011
● Effectively answered all questions regarding billing and products to customers
● Added and changed customers profile to accommodate requests and inquires
● Communicated with customers about new products and services The Community Learning Institute, Quincy, FL
Administrative Assistant
October 2007 – May 2011
● Enrolled and assisted with admission into the institute
● Assisted in working with students and staff in the classroom
● Guided students through admission while going over policies and procedures ACS Xerox, Tallahassee, FL
August 1999- October 2007 (Multiple Assignments)
Data Entry Transaction Processor
January 2007 – October 2007
● Compiled, sorted and verified the accuracy of data before it is entered.
● Entered information into databases and software programs
● Used ten key calculators to ensure payments were received from employers Quality Assurance Specialist
July 2005 – July 2007
● Reviewed transactions from sampling selections
● Effectively reviewed any errors and ensured correct information is provided
● Used programs to ensure consistency and follow policies
● Assisted with receptionist duties to ensure the day to day operation were covered Employer Outreach Specialist
December 2004 – July 2005
● Processed Electronic Data Interchange (EDI) for Child Support Payments
● Responded to Employers inquiries regarding child support order
● Backed up Receptionist when out of office
● Contacted employers via email and telephone to resolve problems with income deduction orders
● Received, reviewed and processed child support data via electronic
● Kept accurate logs and completed logs of work performed each day Ancillary Specialist
08/1999 - 12/2004
● Responded to Employers inquiries regarding child support order
● Contacted employers via email and telephone to resolve problems with income deduction orders
● Keep accurate log and complete logs of work performed each day
● Reviewed payments to ensure correct information processed
● Provided information on enrollment process
Education:
James A Shanks High School
High School Diploma
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