Jennifer Y York

Professional Summary:

● Professional with over 8 years of experience in customer service

● Experience handling over 100+ calls in a very fast paced environment

● Experience utilizing a uniform script to explain products and services

● Experience enrolling and assisting with education admission

● Proficient in Microsoft Office, Word, Excel, PowerPoint and knowledge of Ten-Key calculator Professional Experience

Silver lining Inflight Catering

March 2022 - Present

Take and place orders via email and telephonr for aviation clients Doordashed

Delivery driver

June 2019 - Present

Make delivery for customers

MAC Express Cleaning Sercives

Janitorial Services Part time

January 2019 until August 2021

Cleaning commercial buildings

PR Business

Customer Service

October 2019 - February 2020

Received incoming calls from clients

About their Alexa account

Premier Eyecare

Customer Service

January 2019 - May 2019

● Received incoming calls from providers or clients about their Health Plan eligibility GardaWorld USA Boca Raton,Fl

Customer Services Rep

September 2017 - September 2018

● Received incoming calls from clients to schedule pickup and deliveries of currency

● Made outbound calls to confirm pickups and deliveries to the clients.

● Handle complaints from the clients about the services they received from the couriers Tyco Integrated Security, Boca Raton, FL

Technician Auditor

February 2017 – 06/2017

● Prepare detailed reports on audit findings

● Work directly with technicians to ensure day to day operations are completed

● Makes random audits to ensures technicians are fulfilling customer needs The Home Depot, Boca Raton, FL

Customer Service Representative

October 2013 – February 2016

● Answered inbound calls from customers who have been referred through a store associate, Smart Circle or an online campaign

● Used a uniform script to explain products and services

● Upsold to customer to choose The Home Depot for their home improvement needs

● Placed outbound calls to customers from leads that were obtained from various marketing resources

● Handled over 100+ calls in a very fast paced environment Advanced Communication Group, Boca Raton, FL

Customer Service Representative

May 2013 – June 2013

● Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

● Upsold products and services to upgrade cable services

● Took inbound and out bound high call volumes

Fresh Beginnings, Inc., Boca Raton, FL

Customer Service Representative

February 2012 – April 2012

● Made outbound calls to assist new and old customer with car repairs and service

● Made sales calls to upsell customers

● Contacted and assisted customers to renew and buy warranty JCPenney, Valdosta, GA

Customer Service Representative

October 2011 – January 2012

● Assisted customers with placing orders online and in-store catalog orders

● Assisted customers in making payments to their account

● Effectively spoke to others to convey information Convergys, Valdosta, GA

Customer Service Representative

August 2011 – September 2011

● Effectively answered all questions regarding billing and products to customers

● Added and changed customers profile to accommodate requests and inquires

● Communicated with customers about new products and services The Community Learning Institute, Quincy, FL

Administrative Assistant

October 2007 – May 2011

● Enrolled and assisted with admission into the institute

● Assisted in working with students and staff in the classroom

● Guided students through admission while going over policies and procedures ACS Xerox, Tallahassee, FL

August 1999- October 2007 (Multiple Assignments)

Data Entry Transaction Processor

January 2007 – October 2007

● Compiled, sorted and verified the accuracy of data before it is entered.

● Entered information into databases and software programs

● Used ten key calculators to ensure payments were received from employers Quality Assurance Specialist

July 2005 – July 2007

● Reviewed transactions from sampling selections

● Effectively reviewed any errors and ensured correct information is provided

● Used programs to ensure consistency and follow policies

● Assisted with receptionist duties to ensure the day to day operation were covered Employer Outreach Specialist

December 2004 – July 2005

● Processed Electronic Data Interchange (EDI) for Child Support Payments

● Responded to Employers inquiries regarding child support order

● Backed up Receptionist when out of office

● Contacted employers via email and telephone to resolve problems with income deduction orders

● Received, reviewed and processed child support data via electronic

● Kept accurate logs and completed logs of work performed each day Ancillary Specialist

08/1999 - 12/2004

● Responded to Employers inquiries regarding child support order

● Contacted employers via email and telephone to resolve problems with income deduction orders

● Keep accurate log and complete logs of work performed each day

● Reviewed payments to ensure correct information processed

● Provided information on enrollment process

Education:

James A Shanks High School

High School Diploma

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