Service Representative Customer
Resume:
Brandy Wimpy
Montevallo, AL *****
************@*****.***
Work Experience
Office Manager
SERVICE LOAN COMPANY - Clanton, AL
November 2020 to Present
• Supervised office staff
• Maintained and supervised office operations
• Communicated with clients
• Supported and trained staff
• Maintained office efficiency by organizing operations and procedures
• Processed collections, deposits, orders and billing on a daily basis Receptionist/Office Assistant
Allstate Insurance - Hoover, AL
February 2020 to November 2020
* Answer customer questions regarding problems with their accounts.
* Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
* Provide various policy quotes as needed
Store Manger
Approved Cash - Clanton, AL
2017 to 2019
* Manage staff of 2 associates, preparing work schedules and assigning duties.
* Prepare and process legal documents such as loan agreements, title applications and consumer loan applications
* Oversee the flow of cash and deposits
* Evaluate financial reporting systems, accounting or collection procedures and made recommendations for changes to procedures, operating systems, and budgets to grow company
* Negotiate payment arrangements with customers to avoid delinquency and repossessions Store Manger
Loan Masters - Clanton, AL
2014 to 2017
* Manage staff of 2 associates, preparing work schedules and assigning duties.
* Prepare and process legal documents such as loan agreements, title applications and consumer loan applications
* Oversee the flow of cash and deposits
* Evaluate financial reporting systems, accounting or collection procedures and made recommendations for changes to procedures, operating systems, and budgets to grow company
* Negotiate payment arrangements with customers to avoid delinquency and repossessions Store Manager
Nashville Title Loan - Nashville, TN
2013 to 2014
* Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
* Manage staff of 3 associates, preparing work schedules and assigning duties.
* Negotiate payment arrangements with customers to avoid delinquency and repossessions Store Manager
Speedee Cash - Clanton, AL
2008 to 2013
* Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
* Manage staff of 3 associates, preparing work schedules and assigning duties.
* Negotiate payment arrangements with customers to avoid delinquency and repossessions Education
High school diploma
TENNESSEE STATE - Nashville, TN
Skills
• Front Desk (5 years)
• Customer Service (10+ years)
• QuickBooks (5 years)
• Accounts Payable (6 years)
• Accounts Receivable (1 year)
• Management (10+ years)
• Office Manager Experience (10+ years)
• Leadership (10+ years)
• Microsoft Office (10+ years)
• Human Resources (10+ years)
• Bookkeeping (8 years)
• Bank Reconciliation (10+ years)
• Financial Report Writing (10+ years)
• General Ledger Accounting
• Account management (10+ years)
• Banking (2 years)
• Litigation (Less than 1 year)
• Document management (10+ years)
• Documentation review (10+ years)
• Analysis skills (10+ years)
• Financial services (10+ years)
• Warehouse experience (2 years)
• Loan origination (10+ years)
• Time management (10+ years)
• Communication skills (10+ years)
• Computer literacy (9 years)
• Organizational skills (10+ years)
• Loan processing (10+ years)
• Computer skills (10+ years)
• Filing (10+ years)
• Databases (10+ years)
• Balance Sheet Reconciliation (10+ years)
• Account Reconciliation (10+ years)
• Pricing (1 year)
• Journal Entries
• Customer support (10+ years)
• Manufacturing (2 years)
• Information management (10+ years)
• Windows (10+ years)
• English (10+ years)
Assessments
Customer Focus & Orientation — Proficient
October 2019
Responding to customer situations with sensitivity. Full results: Proficient
Warehouse Associate — Highly Proficient
February 2020
Assesses the tendencies that are important for success in warehouse roles. Full results: Highly Proficient
Proofreading — Proficient
February 2020
Proofreading written texts.
Full results: Proficient
Front Desk Agent (Hotel) — Proficient
January 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer Service Representative — Familiar
October 2019
Applying customer service skills in a call center setting. Full results: Familiar
Receptionist — Familiar
December 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Customer Service Fit — Familiar
December 2019
Assesses personality traits that result in high-quality customer service. Full results: Familiar
Customer Focus & Orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer Service Fit — Familiar
October 2019
Measures the traits that are important for high-quality customer service. Full results: Familiar
Logic & Critical Thinking — Proficient
August 2019
Using logic to solve problems.
Full results: Proficient
Cognitive Ability — Familiar
August 2019
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Familiar
Business Math — Proficient
August 2019
Measures a candidate's ability to use basic math to solve problems in a business context. Full results: Proficient
Work Style: Reliability — Highly Proficient
December 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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