Service Rep Administrative Assistant
Resume:
Ms. JoAnne M. Perea
*********@*****.***
310-***-**** (Cell)
Carson, Ca. 90745
I have worked in the customer service industry for over 39 years and have been a supervisor/lead at almost every job I've held. I am a hard worker who is willing to work any hours and any overtime required. I can provide references upon request.
· Work Experience and Qualifications
INJURY
November 2022 - PRESENT
Customer Service – Dispatcher
A1 Total Service Plumbing
September 2022 – November 2022
Inury
August 2021- September 2022
Customer Service – Administrative Assistant – Dispatcher
Pacific Coast Plumbing, Inc.
4638 Marine Ave
Lawndale, CA 90254
August 2020 – August 2021
Dispatcher – Customer Service Rep. Answer & dispatch incoming service calls. Assist with accounts receivable and
Accounts payable & Collections. Assist with ordering supplies and special fixtures.
Customer Service – Administrative Assistant – Dispatcher
Stephens Plumbing, Heating & Air
616 W 6th St
San Pedro, CA 90731
February 2018 – June 2020
Dispatcher – Customer Service Rep. Answer and dispatch incoming service calls for plumbing and HVAC.
Assist with filing, accounts receivable, collections, writing contracts, requesting permits and city licenses.
Keep tracking on maintenance and license and insurance renewals for vehicles. Keep track of materials and
Equipment going in and out of shop. Maintain uniform schedule.
Customer Service – Dispatcher
Power Pro Plumbing
Cerritos, Ca
September 2016 – February 2018
Dispatcher – Customer Service Rep. Answer incoming calls, schedule and dispatch service calls for technicians.
Customer Service - Dispatcher
Mattucci Plumbing Inc.
14519 S. Western Ave
Gardena, CA 90249
August 2002 – March 2016
Dispatcher – Customer Service Rep. Answer incoming calls, schedule and dispatch service calls for technicians.
Accounts Receivable, process invoices, credit card transactions.
Customer Service Agent
AAA of Southern California
4800 Airport Plaza
Long Beach, Ca. 90815
March 2010 – January 2015
Receiving Agent – Receive and process roadside assistance calls for members – covering Southern California, Texas, New Mexico, Alabama & Hawaii
Customer Service- Billing Department
Mutual Liquid Gas & Equipment in Gardena, Ca.
September 1998 to October 2008
Weekly billing and invoicing for over five hundred customers. Data processing of daily cash tickets, credit card payments and weekly deposits. Worked in Accounts Receivable/Accounts Payable and processed payments to vendors on a weekly basis.
Education History and Skills
Phineas Banning High School
September 1979 – Graduated June 1982
Extensive Customer Service Training Courses
Skills:
Customer Service – Customer Service Manager – Customer Relations Agent
Admin & Clerical Jobs – Admin, Administrative Assistant, Clerical Clerk, Contracts Administration,
Data Entry, Office Manager, Receptionist.
Banking & Finance - Daily Deposits, Credit Card Processing, Daily Cash Count
Retail – Daily Cash Reconciliation, Credit application processing, Loss Prevention
Contact this candidate