Service Representative Customer
Resume:
Kathleen L. Avalos
***** ***** ****** ***** (Home) 661-***-**** Bakersfield, CA 93311 (Mobile) 661-***-****
***********@***.**.***
EXPERIENCE
Shield Healthcare (1998-2005)
***** *. ****** ***kefeller, Valencia, CA 91355
Collections Specialists (2001-2005)
Maintenance, monthly billing/invoicing and collections of accounts as well as set up and maintenance of state funded regional managed care center accounts. Research billing issues and provide follow-up reports as needed. Examine and analyze, approve or disapprove cash accounts. Review incoming and generate outgoing correspondence as needed. Process credits and refunds. Heavy volume of incoming and outgoing calls. Provide training and departmental orientation to new team members.
Medical Biller/Claims Adjudicator (1999 to 2000)
Identify and research third party claims, denials and underpayments. Review and process Appeals, CIFS and TARs to third party carriers. Telephone communications with third party carriers in resolving billing issues. Write off adjustments. Work aging’s and special query reports and collections follow up reports. Maintain and Utilize third party carrier and department manuals. Knowledge of ICD, CPT and HCPC codes. Obtain authorizations and termination letters.
Customer Service Representative (1998-1999)
Order Entry of telephone and fax orders received. Meet or exceed quotas of over $100k per month in additional revenue generation. Daily completion of outbound client calls calendar in addition to management of over 90 daily inbound calls. Obtain and complete proper documentation for billing of Medi-Care, Medi-Cal and private insurance. Obtain authorizations and termination letters.
Ashland Oil (1997-1998)
3460 Blazer Parkway, Lexington, KY 40509
Customer Service Representative
Incoming phone calls, assist retail credit customers, process incoming and outgoing mail, apply unidentified checks to customer accounts, approve or deny customer credit applications, balancing Point Of Sale transactions, account adjustments and other facets of customer service and accounting.
El Camino Resources (1989-1997)
21051 Warner Center Lane, Woodland Hills, Ca 91367
Regional Staff Accountant (1995-1997)
Monthly Billing/Invoicing and Maintenance of Accounts, Inventory Reconciliation, Customer Service, Miscellaneous Reports, Monthly Close.
Accounts Receivable Analyst (1993-1994)
Contact customers for past due invoices to resolve both internal and external accounting issues, weekly A/R Aging’s Reports.
Customer Service Representative (1989-1992)
Coordinated all facets of providing equipment, maintaining documents, invoicing and follow up service to each customer. Coordinate with outside vendors, company executive and sales representatives.
Coast Saving and Loan, Northridge, CA (1987-1988)
Ad Industries, North Hollywood, CA (1986-1987)
Tailored Baby, San Fernando, CA (1985-1986)
Ora Electronics, Chatsworth, CA (1984-1985
QUALIFICATION SKILLS
Excel, Word, Flexx Accounting Software, Order Power, and 10 Key by touch
OTHER QUALIFICATIONS
Team player, works well with others, excellent communication and follow up skills, self-starter needing little or no supervision.
EDUCATION
California State University of Northridge, Northridge, CA
Business Administration – 2 Years
References available upon request
SEMINARS & OTHER TRAINING
How to Give Exceptional Customer Service- American Management Association (AMA)
Business Management Skills for Woman- American Management Association (AMA)
Basic Principals of Leasing – company sponsored (ECR)
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