Service Advocate Customer

Jacqueline Larry

Recruiter (Remote)

********@******.*** • 214-***-****

http://linkedin.com/com/in/JacquelineLarry

Remotely

Talent recruitment and acquisition professional with hands-on experience developing and executing recruiting plans within remotely operating environments.

Demonstrated excellence in delivering support coordination of recruitment projects and related services to supervisors, hiring managers, recruitment team members, and others. I have been in the talent acquisition realm for over 6 years and have enjoyed every moment of it. Adept at managing all phases of full-cycle recruiting, from initial sourcing and screening through offer negotiations, placement, and onboarding. Creatively source high-caliber candidates by leveraging recruiting software, social media, cold calling, and employee referrals. Excel at conducting employment related research and assisting recruitment teams with electronic and other methods of sourcing of qualified candidates. Represent and promote the organization to potential applicants by providing information, responding to questions, and collecting applicant data. Track record of Expert at recruiting and sourcing talent for varied domains, building pipelines for and including Customer Service, Healthcare, Insurance, Banking, Social Media, Financial services, IT roles, Marketing, Exempt roles, RPO, Accounting roles, Legal and Government affairs positions.

Areas of Expertise

HR Business Partnering/Management

Talent Acquisition & Management

Benefits Administration

Employee Orientation & Training

Information Confidentiality/Integrity

Recruitment/Onboarding Procedures

Behavioral Interviewing Techniques

Strategic Recruitment Planning

Cultural & Emotional Intelligence

Federal & State Employment Laws

Organizational Effectiveness

Staff Training & Development

Professional Experience

Robert Half (contract) remote 10/2022 – 01/2023

Sr. Recruiter

Responsible for full cycle of talent acquisition activities including sourcing, screening pipeline development. The election process (interviewing, presenting a qualified short list of candidates, extending offers) and on boarding successful candidates

Responsible for sourcing qualified candidates for open orders and executing candidate engagement activities that result in dynamic candidate and hiring experience

Create, post and maintain job openings

Conducts screening interview, maintaining candidate feedback/ interview records

Develop and maintain a network of contacts to help identify qualified, diverse and talented candidates

Build and maintain strong pipeline of top talent relationship through outreach to industry partners, social media and online recruiting and candidate relationship that result in superior candidate experiences

Partner with Division Managers to understand the requirements for each specific position

Working knowledge of employment law, human resource policies and guidelines

Comply with laws, regulations and ethical concerns within government affairs function

Charles Schwab (Contract), Remote 03/2022 – 9/2022

Talent Acquisition

Manage job's full life cycle from opening to hiring with maximum efficiency, including establishing a contract.

Organize phone and HR interviews in addition to coordinating interviews with local or abroad candidates and hiring managers.

Actively engage in screening resumes for tech and non-tech positions, working closely with hiring managers.

Build and maintain positive relationships with hiring manager, business leaders, and HR. Follow up often with the respective hiring managers and candidates to ensure completion of recruitment process on schedule.

Perform duty of developing creative sourcing strategies, screening, and interviewing candidates. Use and maintain ATS/ CRM and create reports as needed.

●Expertly fulfilled high requirement volume for a variety of business units.

●Managed approximately requisitions monthly; 15-20 hire monthly.

GENPACT, LLC, Remote 08/2018 – 02/2022

Senior Corporate Recruiter

Managed the end-to-end recruitment process from requisition activation to the successful candidate offering.

Identified and sourced talent across multiple functions and job levels to maximize organizational productivity/performance. Discussed expectations, challenges, and strategies of a recruitment process through the orchestration of meetings with hiring managers. Initiated kick-off calls and conducted job fairs.

●Recognized and acknowledged as Top Recruiter, Trainer, and Top Producer by top management.

●Involved in recruiting and sourcing talent for varied domains, including Customer Service, Healthcare, Insurance, Banking, Social Media, Financial Services, IT roles, Marketing, Exempt roles, RPO, Aerospace, Billing, Project Management, Sales, Exempt roles, Collections and Accounting roles.

Customer Service Advocate

United Healthcare 10/2017 - 07/2018

Handle incoming inquiries by indentifying the topic and type

Educate clients about benefits of consumer driven healthcare topics or select the best benefit plan options

Contact care providers on behalf of customers ro assist with appointment scheduling or connection with internal specialist for assistance

Adjustments

Research complex issues

Medical Claims/Collection Administrator II

Mednax- 11/2015 - 05/2017

Claims

Respond to inquiries regarding claims with underpayments or non-payments

Coordinate, monitor and follow up on un paid claims

Work collection reports and correspondence

Make outbound collection calls to insurance carriers MCO/Medicaid

Handle appeals

Legal Resolution/Medical/Collection Specialist

Parallon 07/2015 - 10/2015

Identify coding and billing problems grom EOM’s and work in a timely manner

Work closely with patients/guarantors to secure payment on outstanding account balances

Negotiate settlements

Review injury reports via Texas/Oklahoma data base

Handle Workmen’s Compensation claims

Additional Experience

Billing Medical and Collections Account Manager, Innovative Medical Solutions Experts –Mansfield, TX (03/13 to 03/15)

Front End Collector - Case Manager, Ace Cash Express - Irving, TX (1/12 to 06/12)

District Sales Manager, Super Media, LLC - Irving, TX (Verizon Directories) (1/06 to 7/11)

Education

CCI Training Center - Arlington, TX- Certificate Medical Coding and Billing

Edwin L Cox School of Business Southern Methodist University - Telecom Program Certificate

Edwin L. Cox School of Business- Certificate – Mid Management Program

Richland College Certificate - Telephony

Richland College Certificate – Telecommunications Networking LANS

Technical Proficiencies

Taleo

Avature

ICIMS

LinkedIn Recruiter

Boolean

Microsoft Office

Social Media recruiting

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