TANIA OWENS

adw0r5@r.postjobfree.com 585-***-**** Rochester, NY 14607

Summary Dependable Housekeeping Room Attendant committed to providing exceptional customer service. Folds and counts linens, trains new hires and conducts daily room inspections while remaining attentive to detail. Knowledgeable in hotel policies and standards. Professional Housekeeper with strong organizational and multi-tasking skills, as well as superior time and resource management capabilities. Seeking long-term employment with established commercial cleaning business.

Skills Chemicals handling

Mopping and buffing floors

Restroom detailing

Interior and exterior cleaning

Stocking bathrooms

Exceptional time management

Cleaning methods

Experience Online Personal Shopper 07/2020 - Current Walmart Henrietta, NY

Picked guest orders following specific requests.

Suggested comparable products to replace out-of-stock items. Secured and stored items until customer pickup.

Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.

Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified. Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh. Housekeeping Attendant 05/2020 - Current

Holiday Inn Downtown Rochester, NY - New York

Interacted pleasantly with clients and patrons when performing daily duties. Sterilized kitchenettes and bathroom areas following proper company procedures and using appropriate cleaning products.

Dusted and cleaned woodwork, walls, ceilings, upholstered furniture, draperies and carpets. Inspected each room for cleanliness, utilizing checklist to meet company standards. Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.

Mapped out daily cleaning work assignments by assessing vacant room roster. Housekeeping Supervisor 11/2010 - 03/2015

Quality Inn Rochester, NY - New York

Stocked room attendant carts with supplies.

Scheduled team of 15 housekeepers to maintain efficient staff levels during peak periods, including holidays.

Managed team of 15 personnel in busy hotel with 150 rooms. Collaborated with front desk to respond promptly to all guest requests. Supervised and supported all new personnel to maximize quality of service and performance. T

O

Submitted repair requests to maintenance team.

Removed trash and dirty linens from room attendant carts. Facilitated improvements to workflow and room turnover with hands-on, proactive management style.

Education and

Training

GED 03/2003

East High School Rochester, NY

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