Customer Service Care Giver

ASANTE KWABIA ELIZABETH

POST OFFICE BOX ***

MADINA – ACCRA

TEL – 026*******/054*******

******************@*****.***

CARRIER OBJECTIVE

Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people. I have strong ability to plan, develop and implement communications strategies with excellent media management skills.

EDUCATIONAL BACKGROUND

CENTRAL UNIVERSITY 2016- 2018

HND in Business Studies

CENTRAL UNIVERSITY 2014- 2016

Diploma in Journalism and Media Studies

METHODIST GIRLS HIGH SCHOOL – AKUAPEM MAMFE 2011-2014 WASSCE General Arts

WORKING EXPERIENCE

NATIONAL SERVICE (MINISTRY OF ROADS AND HIGHWAYS) 2018- DATE ASSISTANCE SECRETARY

Maintaining diaries and arranging appointments.

Typing, preparing and collating reports.

Organizing and servicing meetings (producing agendas and taking minutes).

Devising/maintaining office systems, including data management and filing.

Arranging travel, visas and accommodation, and occasionally travelling with the managers to take notes or dictation at meetings or to provide general assistance during presentations.

VALUE ADDED

Succeeded in introducing electronic filing system.

Prepared database of visitors in and out of the ministry.

Instituted pragmatic measures to reduce lateness for upcoming events. ATTACHMENT JULY 2015 – SEPT 2015

(DIRECTORATE OF PUBLIC RELATIONS – BURMA CAMP)

Facilitate inquiries and requests from media outlets, verify legitimacy of sources, and collaborate with colleagues on content development.

Manage the expenditures of the communications department and ensure that all campaigns stay within budget.

Worked with colleagues to address media coverage and promotional opportunities, create publicity campaigns, and identify improvements in communications.

VALUE ADDED

Assisted in creating factually correct and professionally written responses to crisis situations to uphold organizational integrity and maintain character and reputation.

Commended for consistently strong writing skills in researching, drafting and editing.

BEIGE BANK – FINANCIAL SERVICE OFFICER JAN 2018 – AUGUST 2018

Analyze credit worthiness of assigned portfolio directly with credit analyst.

Coordinate with clients to complete loan applications and provide support documents for all sanction loans.

Prepare documentation to open and operate new business and consumer deposit accounts.

Manage new accounts and ensure compliance with company policies and procedures.

Reconciling daily and monthly transactions.

Providing customer service to clients and selling company product. VALUE ADDED

Resolve financial disputes raised by the customer service and sales teams.

Supporting the finance manager and executives with projects and tasks when required.

Single handled persuaded and convinced 120 potential customers to open an account with the bank.

SKILLS

Proficient in using Microsoft word and excel.

Good events planner and the ability to multi-task. Internet savvy.

Ability to easily work with numbers and using it to make informed financial decisions.

Good communication, customer service and relationship-building skills. Team working skills

Attention to detail.

Strong negotiation and managerial skills.

REFEREES

Mr. Edward Bannerman Mr. Isaac Kumi Danquah

Lecturer Central University Ministry of Roads and Highways Tel – 057******* Asst. Internal Auditor

TEL - 024*******

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