Tina Parks

**** *. ***** ****** **

San Tan Valley, Az 85143

480-***-**** hm or 480-***-**** cell

OBJECTIVE

Seeking a position with a progressive and growing company utilizing my knowledge and education as a Front /Back Office Medical Assistant Working Manager. QUALIFICATIONS

Customer Service, Working Medical Assistant Manager/Supervisory Experience, Medical Billing, Collections, A/R Employee & Physician Scheduling, Front & Back Office Experience, NextGen EMR, and EHR Allscripts. Rooming, Injections and Assisted with procedures. EDUCATION

Bryman College, CA

Medical Assistant – Diploma

Larson Trade School, CA

Medical Billing & Claims Processing

EMPLOYMENT

08/22-11/22 San Tan Cardiovascular Center, Mesa, AZ Practice Manager/Medical Assistant for Front and Back Office Rounded with staff daily, implemented standard operation procedures, performed front office administrative duties, insurance verification, prior authorizations, referrals, checked in and checked out patients, blocked providers scheduled for administration days and addressed any provider concerns. Scheduled echo’s, nuclear procedures, holter/event monitors, carotids, AAA, Arterial/ABI, venous, sleep study, follow up, cardiac cath. back office clinical duties, greeted and room patient, recorded vital signs in EHR, performed EKG’S, called patient’s with labs results, medication refills, handled patient concerns per office policies and procedures, interviewed and trained all new hires and created workflows and new protocols and policies. Practice management in multiple locations and clinics, knowledge of current laws and regulations that govern clinics to ensure that clinics are operating within existing laws and regulations, HIPPA and OSHA compliance.

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06/22-08/22 Desert Pain Institute, Mesa, AZ

Front and Back Office Certified Medical Assistant

Checked in patients, roomed, collected vitals, updated medications in EMR. collected urine and performed drug screen testing. Prior authorizations, referrals, called patient with labs results, assisted with Epidural procedures, Recovering patient post procedure, and other administrative duties. Assisted patients with filling out the medical records release forms before the closing of the hospital, and the patients that needed to cry, vent, I let them. 01/08-06/22 Department of Family Services Torrance, CA Front and Back Office Triage Medical Assistant & working supervisor Assisted in hiring, training and reviewing performance of staff, maintained departmental day to day front office operations, monitored and prioritized workflow, tracking patient schedules to ensure efficient patient flow, built and opened up provider’s scheduler’s, resolved complexed patient complaints, and answered questions regarding policy and procedures, ensured services are following professional standards, state and federal regulatory requirements. Rounded daily with staff and helped mentor and coach on topics such as how to provide our patient’s service with a smile, and how to respond to a patient and prospective patient. I attended company meetings, as well as review current procedures to help reduce wait times and make medical processes more efficient. Assisted back office with rooming patients processes to reduce wait time, prepared patient for examinations, taking vitals, weight, height, bilateral manual blood pressures, heart rate, oxygen levels, updated medical history, surgical history, family history, social history, review medications with patient, EKG if needed, Call patient per provider with lab order results. Check fax inbox for medication refills, follow up hospital records, or results for providers, print lab orders, relayed telephone encounters from patients to providers regarding updates, concerns or medication refills, prior for medications, educated patient about, medications, procedures and physicians instructions. Microsoft, Excel, and Outlook, efficient. Organized charts, documents and supplies to maintain team productivity. Maintain inventory vaccination and product expiration logs to record updated documentation for tracking purposes, kept all clinics stocked with necessary supplies, equipment and instruments. Supervised both clinical and administrative duties in medical office setting. Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations. HIPPA in compliance.

05/97-12/07 Doctor Gershon Hepner, M.D. Beverly Hills, CA Front & Back Office Lead Medical Assistant

Checked in patients & verified insurance at time of service, collected co- payments, outstanding balances on patients account. All patients scheduled for the next clinic day have authorizations for any procedures that require PA. Scheduled patients for new appointments and for follow up appointments answered any billing issues on patient’s accounts. Roomed patients, Autoclaved, ordered supplied, patient triage, referrals, prior authorizations for procedures & refills, called patient with lab results, SVN treatments, EKG’s.

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