Merchandise Stocker Service Representative
Resume:
Lynden, Wa, *****
E-mail: **************@*******.***
Jessica Malave
Qualifications
A highly motivated and team-oriented Information Technology professional, with more than 20 years of experience as costumer service representative. Excellent communication, interpersonal and organizational skills, little supervision needed to accomplish goals. Fast learner and capable of managing multiple task and meeting deadlines.
Bilingual Spanish-English, written and oral fluency.
Experience
International Center of Education and Development (CITGO PETROLEUM CORP - CIED). Subsidiary of Petroleum de Venezuela, Venezuela.
Customer Service Representative
Customer services and students information center supervisor.
General understanding of enrollment and registration process management, admission, application reviews, programs placement orientation, execution of educational and training plan, grades, certificates & diploma issue.
Management and control of grades data base.
Ability to handle simultaneously multiple activities. Excellent organizational skills a detail attention very meticulous person.
Provided daily support to under-graduates, post graduates, industry professional students, professors and instructors in order to accomplish all the programs and short term courses goals.
Management, control and Issue of Graduates diplomas, degrees and accomplishments certificates, for students.
Bilingual – Spanish, excellent Spanish written skills and oral fluency.
Provided students and instructors with orientation (Oral presentation involved) of the education activity plan and goal and corporative guidelines.
Strong communication skills, able to perform public presentations.
Person driven personality.
USPS (United States Postal Service), Bellingham, Wa.
Rural postal carrier
Provided service and delivering of postal correspondence and packages to different Bellingham routes. Managing customer needs and problem solving support.
Customer Service: Target Department Store, .
Sales Floor services
Merchandise Stocker
FLAN Foreign Language Association
Bilingual Spanish-English language teacher
Spanish Teacher for Elementary and Middle School, for the Bellingham School District before and after School program FLAN.
Education
Information Technology Degree.
Unir University
Maracaibo, Zulia State, Venezuela. (1992-1996)
Additional information
Legally authorized to work in USA for any employer.
Excellent work performance evaluation.
Bilingual Spanish.
Skills
Microsoft Office (Word, Excel, Power Point)
Excellent communication and interpersonal skills
Customer service skills.
Bilingual English - Spanish
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