ALISSA

MARIE

MCLENDON

adw0qb@r.postjobfree.com

678-***-****

Temple, GA 30179

I am a certified CNA/PCT offering 9 years of experience in various healthcare environments, 14 years of experience in customer service, and now one within patient access. Exceptional skills such as promoting superior

time-management skills, compassionate bedside manner and astute observational ability, knowledge about mobility assistance and patient hygiene needs, the importance of charting, and computer skills all make up a combination that will assure growth in any job setting. Experience within long term care facilities, homes, inpatient, outpatient, and emergency departments settings. The the up's and down's of healthcare will continue to fluctuate and along with it grows the passion of this career path. Both movement and growth within any job setting be clinical or secretarial is always welcome.

PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

Used Microsoft Excel to develop inventory tracking spreadsheets.

•

Documented and resolved patient vitals which led to patient safety and better careplan.

•

• Supervised team of 3 staff members.

Tanner Medical Center - Patient Care Technician

Villa Rica, GA • 04/2022 - Current

WORK HISTORY

Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior

measurements.

•

Monitored, tracked and conveyed important patient

information to healthcare staff to help optimize

treatment planning and care delivery.

•

Helped patients maintain healthy skin by checking

wounds, assessing integrity and bathing bedbound

individuals.

•

• Responded to patient emergencies with immediate care SKILLS

Medical laboratory

procedures

•

• Patient services

• Healthy meal preparation

• Infection Control Standards

• Hospice and Palliative Care

• Feeding Assistance

• Patient Care

• HIPAA Compliance

• Patient Assistance

• Dementia Knowledge

• Patient Bathing

• Infection Control

• ADLs Assistance

Professional bedside

manner

•

• Culturally-competent care

• Recording vital signs

Dementia and Alzheimer's

knowledge

•

• Supporting personal needs

Medical Records

Management

•

• Measuring bodily fluids

• Inpatient care

• Observing responses

• Outpatient care

• Transporting patients

• Patient-focused care

Medical office

administration

•

• Documenting behaviors

Companionship and

emotional support

•

• Patient Assessments

• Conducting intakes

• Responding to emergencies

• Direct Patient Care

• Insurance Billing

• Appointment Scheduling

• Insurance Knowledge

• Scheduling

• HIPAA Regulations

Patient Information

Collection

•

Patient Information

Verification

•

• Payment Collection

• Patient Privacy

• Financial Consulting

• Spreadsheets

• Patient Contact

• Patient Admission

• Supporting Personal Needs

• Recording Vital Signs

• Preparing Meals

• Patient Relations

• Observing Responses

• Measuring Bodily Fluids

Infection Control and

Aseptic Procedures

•

• Documenting

• Bathing

• Patient Management

Excelcare By Divinee - Certified Nurse Aide

Dallas, GA • 09/2014 - Current

and notified clinicians to provide comprehensive

assistance.

Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

•

Answered patient assistance calls, assessed needs and offered qualified support.

•

Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

•

Assembled admissions pages and added new pages to

patients' charts.

•

Reduced risks of patient infection and cross-

contamination by cleaning and sterilizing equipment.

•

Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

•

Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

•

Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

•

Facilitated personal hygiene management, feeding and ambulation.

•

Monitored, tracked and conveyed important patient

information to healthcare staff to help optimize

treatment planning and care delivery.

•

Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

•

Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

•

Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse

supervisor.

•

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

•

Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.

•

Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

•

• Facilitated personal hygiene management, feeding and

• Multi-Line Phone Systems

Confidentiality

Understanding

•

• Assessment scheduling

• Keyboarding skills

• Payment posting

• Report writing

Verbal and written

communication

•

• Office administration

• Equipment sterilization

• Organization

• HIPAA guideline compliance

• Quickbooks

• Supply ordering

• Menu Memorization

• Point of Sale Knowledge

Food Preparation and

Safety

•

• Bill Computation

• To-Go Order Preparation

• Order Accuracy

• Daily Specials Memorization

• Accurate money handling

Hospitality service

expertise

•

• Menu presentation

• Sales expertise

• Performance improvement

• Stocking and replenishing

• Food Spoilage Prevention

• Food Presentation

Food Plating and

Presentation

•

• Food Preparation

• Cleaning and Organization

• Effective planner

• New hire training

Hospitality and service

industry background

•

• Cake decorating expertise

Wellstar Cobb Hospital - Patient Access Representative Austell, GA • 03/2021 - 06/2022

ambulation.

Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

•

Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

•

Transported patients between rooms and appointments or testing locations.

•

Collaborated with physicians to design at-home

medication guidelines and educated patients and

families on correct medication administration.

•

Reduced risks of patient infection and cross-

contamination by cleaning and sterilizing equipment.

•

Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.

•

Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.

•

Collected and entered patient demographic and

insurance data into computer database to establish patient's medical record.

•

Explained estimated cost for medical treatments and answered patient questions to promote good

understanding of proposed services.

•

Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

•

Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

•

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

•

Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient

financial obligations.

•

Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.

•

• Followed document protocols to safeguard

West Ga Tech

Waco, GA

Some College Courses

New Beginnings Career

Center

Mableton, GA • 03/2016

Certified Nurse Aide

West GA Tech

Waco, GA • 11/2011

GED

EDUCATION

Continuing education in

regards to Nursing program

•

CERTIFICATIONS

CNA - Certified Nursing

Assistant

•

Piedmont Fayette Hospital - Patient Care Technician Fayetteville, GA • 11/2019 - 07/2020

confidentiality of patient records.

Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

•

Facilitated communication between patients and various departments and staff.

•

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

•

Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.

•

Participated in fun group activities with patients to boost mood, improve overall memory and provide light

entertainment.

•

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

•

Delivered individualized patient care by recording vital signs, documenting observations, administering

treatments and evaluating patient needs.

•

Checked patient vitals such as temperature, blood

pressure and blood sugar levels.

•

Supported ambulation and physical therapy needs by conducting planned exercise routines.

•

Promoted good oral and personal hygiene by aiding

patients with shaving, bathing and teeth brushing.

•

Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

•

Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

•

Oversaw and maintained patients' rooms, group living areas and nurse stations.

•

Obtained biological specimens for ordered tests and prepared for laboratory transport.

•

Reduced risks of patient infection and cross-

contamination by cleaning and sterilizing equipment.

•

Facilitated personal hygiene management, feeding and ambulation.

•

Maintained best-in-class standards for individualized care in 30-bed unit by continuously checking in with patients and families and quickly providing care.

•

Carrollton Manor - Certified Nursing Assistant

Carrollton, United States • 07/2018 - 07/2019

Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

•

Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

•

Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

•

Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior

measurements.

•

Monitored, tracked and conveyed important patient

information to healthcare staff to help optimize

treatment planning and care delivery.

•

Helped patients maintain healthy skin by checking

wounds, assessing integrity and bathing bedbound

individuals.

•

Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive

assistance.

•

Answered patient assistance calls, assessed needs and offered qualified support.

•

Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

•

Organized and replenished unit supplies to maintain team readiness for expected demands.

•

Collected and transported specimens to prepare for lab testing.

•

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

•

Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.

•

Participated in fun group activities with patients to boost mood, improve overall memory and provide light

entertainment.

•

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

•

Delivered individualized patient care by recording vital signs, documenting observations, administering

•

Thrive Wildlife Inc - Secretary

Carrollton, GA • 02/2017 - 02/2019

treatments and evaluating patient needs.

Checked patient vitals such as temperature, blood

pressure and blood sugar levels.

•

Supported ambulation and physical therapy needs by conducting planned exercise routines.

•

Promoted good oral and personal hygiene by aiding

patients with shaving, bathing and teeth brushing.

•

Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

•

Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

•

Oversaw and maintained patients' rooms, group living areas and nurse stations.

•

Cared for residents in assisted living facility and delivered high-quality support to meet needs.

•

Obtained biological specimens for ordered tests and prepared for laboratory transport.

•

Reduced risks of patient infection and cross-

contamination by cleaning and sterilizing equipment.

•

Facilitated personal hygiene management, feeding and ambulation.

•

Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

•

Transported patients between rooms and appointments or testing locations.

•

Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

•

Responded to emails and other correspondence to

facilitate communication and enhance business

processes.

•

Updated spreadsheets and created presentations to

support executives and boost team productivity.

•

• Provided onboarding and training for new support staff. Recorded daily financial transactions using Quickbooks and handled payments of accounts.

•

Composed inter-office correspondence and provided

product and service information to customers.

•

• Created and updated records and files to maintain Randstad - Warehouse Worker

Bremen, GA • 10/2017 - 05/2018

document compliance.

Organized envelopes, postage and mail correspondence for staff and leadership.

•

Scheduled appointments and conducted follow-up calls to clients.

•

Updated spreadsheets and databases to track, analyze and report on performance and sales data.

•

Maintained electronic filing systems and categorized documents.

•

Provided clerical support to company employees by

copying, faxing and filing documents.

•

Entered data into system and updated customer contacts with information to keep records current.

•

Handled daily scheduling tasks and provided

administrative support for entire department.

•

• Maintained daily report documents, memos and invoices. Maintained office supplies inventory by checking stock and ordering new supplies.

•

Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and

properly stocked.

•

Used hand-held devices and computers to record and monitor inventory levels and completed audits to

uncover and address inaccuracies.

•

Readied product pallets for optimal storage and

shipment, carefully organizing boxes and balancing weight.

•

Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.

•

Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

•

Identified inadequate materials and faulty equipment and brought to supervisors' attention.

•

Acknowledged safety issues and contacted shift

supervisor regarding concerns and for quick resolution.

•

Updated daily logs with regular shift activities and incident details.

•

Loaded, unloaded and moved material to and from

storage and production areas.

•

• Placed incoming inventory in optimal storage locations to Tip Top Poultery - Warehouse Worker

Rockmart, GA • 10/2015 - 10/2016

promote continued accuracy and easy retrieval.

Consistently lifted materials weighing as much as 50 pounds.

•

Satisfied documentation requirements by using SAP

software to produce estimates, invoices and tracking spreadsheets.

•

Evaluated incoming shipments for quality issues and processed unacceptable materials for return.

•

Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

•

Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

•

Recorded information, shortages and discrepancies to keep records current and accurate.

•

Simplified shipping and receiving processes for improved workflow.

•

Checked packages and merchandise for damage and

notified vendors.

•

• Performed general housekeeping and cleaning tasks. Cleaned and maintained warehouse in compliance with OSHA safety standards.

•

Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.

•

Operated company vehicles and heavy equipment with focus on safety and risk management.

•

Acknowledged safety issues and contacted shift

supervisor regarding concerns and for quick resolution.

•

Evaluated incoming shipments for quality issues and processed unacceptable materials for return.

•

Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

•

Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

•

Checked packages and merchandise for damage and

notified vendors.

•

• Performed general housekeeping and cleaning tasks. Waffle House - Salesperson

Rockmart, GA • 11/2011 - 07/2016

Oasis - Professional Entertainer

Doraville, GA • 09/2012 - 05/2016

Cleaned and maintained warehouse in compliance with OSHA safety standards.

•

Increased sales and customer satisfaction through

personalized servicing.

•

Listened to clients and introduced solutions to satisfy business and personal needs.

•

Balanced and organized cash register by handling cash, counting change and storing coupons.

•

Expanded brand and marketing strategies by planning strategic events.

•

Networked within community to build and nurture

successful relationships with new and long-term

customers.

•

Engaged customers in social conversations to create pleasant and easy shopping experience.

•

Logged reports, expenses, receipts, and sales in company database.

•

Asked open-ended questions to determine needs and

assisted customers in selecting appropriate merchandise.

•

Improved customer service and telecommunication skills to build lasting relationships.

•

Used consultative sales techniques to understand

customer needs and recommend relevant products and services.

•

Informed customers of current store promotions to

encourage additional sales purchases.

•

Worked to build relationships with customers and built potential for additional sales.

•

Developed and grew leads through repeat business and customer referrals.

•

Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

•

Refunded payments for returned items, processed

exchanges and offered store credit to achieve customer satisfaction.

•

Incorporated stage props to engage audience and create unforgettable moments.

•

MAPCO Mart - Cashier

Rockmart, GA • 07/2014 - 04/2015

Danced, sang and conducted games encouraging guest participation through playful antics and engagement.

•

Adapted to various performance styles to suit diverse audiences.

•

Remained in costume for extended periods for maximum performance effect.

•

Performed themed sets and shows with minimal

repetition to provide original content for returning guests.

•

Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.

•

Collaborated with other departments in facility to promote teamwork and heighten service quality.

•

Communicated with guests clearly and with good humor to encourage laughter and excitement.

•

Created fun and animated skits aligned with company mission and values for guest enjoyment.

•

Developed and maintained courteous and effective

working relationships.

•

Learned new skills and applied to daily tasks to improve efficiency and productivity.

•

Successfully maintained clean, valid driver's license and access to reliable transportation.

•

Resolved problems, improved operations and provided exceptional service.

•

Improved operations through consistent hard work and dedication.

•

Answered questions about store policies and addressed customer concerns.

•

Helped customers complete purchases, locate items and join reward programs.

•

• Collected and authorized payments of guests.

Worked closely with shift manager to solve problems and handle customer concerns.

•

Greeted customers entering store and responded

promptly to customer needs.

•

• Stocked, tagged and displayed merchandise as required. Replenished sales floor merchandise and organized

shelves, racks and bins for optimal appearance.

•

• Tallied cash drawer at beginning and end of each work Honda Locke - Secretarial Assistant

Bremen, GA • 06/2014 - 04/2015

shift.

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

•

Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

•

Checked personal identifications during alcohol and tobacco sales.

•

Addressed customer needs and made product

recommendations to increase sales.

•

• Reviewed new promotions and monitored price changes. Worked flexible schedule and extra shifts to meet

business needs.

•

Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

•

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

•

• Welcomed customers and helped determine their needs.

• Restocked and organized merchandise in front lanes. Updated spreadsheets and created presentations to

support executives and boost team productivity.

•

Executed record filing system to improve document

organization and management.

•

Maintained office supplies inventory by checking stock and ordering new supplies.

•

Answered multi-line phone system and enthusiastically greeted callers.

•

Provided clerical support to company employees by

copying, faxing and filing documents.

•

Organized envelopes, postage and mail correspondence for staff and leadership.

•

Created and updated records and files to maintain

document compliance.

•

Recorded daily financial transactions using Quickbooks and handled payments of accounts.

•

Updated spreadsheets and databases to track, analyze and report on performance and sales data.

•

Entered data into system and updated customer contacts with information to keep records current.

•

• Maintained daily report documents, memos and invoices. McLendon's Remodeling - Secretary

Tallapoosa, GA • 06/2009 - 03/2012

Stoffel Seals - Machine Operator

Tallapoosa, GA • 06/2011 - 02/2012

Responded to emails and other correspondence to

facilitate communication and enhance business

processes.

•

Updated spreadsheets and created presentations to

support executives and boost team productivity.

•

Composed inter-office correspondence and provided

product and service information to customers.

•

Created and updated records and files to maintain

document compliance.

•

Organized envelopes, postage and mail correspondence for staff and leadership.

•

Scheduled appointments and conducted follow-up calls to clients.

•

Provided clerical support to company employees by

copying, faxing and filing documents.

•

Answered multi-line phone system and enthusiastically greeted callers.

•

Handled daily scheduling tasks and provided

administrative support for entire department.

•

• Maintained daily report documents, memos and invoices. Maintained office supplies inventory by checking stock and ordering new supplies.

•

• Manually set up machinery, lathes and grinders.

Followed tooling instructions and product specifications to determine and implement operational sequences.

•

Calibrated, tested and adjusted machine settings or controls in preparation for production operations.

•

Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted

machines to eliminate problems.

•

Updated daily production logs and informed management of production incidents or non-conformance issues.

•

Tended operating machinery to identify equipment

malfunctions and locate sources of product defects.

•

• Kept detailed production records and identified hold-ups. Assessed equipment after each production run and

performed preventive maintenance to keep machines

•

Jacks - Cashier

Tallapoosa, GA • 01/2010 - 06/2011

running smoothly.

Set up and operated various machine tools and jigs to produce precision parts.

•

Operated machining equipment safely with team of

operators.

•

Set accurate feed rates and trimming protocols to

maintain efficient production and meet schedule

demands.

•

Set up and ran machinery to produce exceptional

products for industrial needs.

•

Maintained organized work area by cleaning and

removing hazards.

•

Complied with company and OSHA safety rules and

regulations.

•

Tested products or subassemblies for functionality or quality and troubleshot problems with equipment,

devices or products.

•

Performed general equipment maintenance and repair to minimize downtime.

•

Made sure that products were produced on time and are of good quality.

•

Reviewed production schedules and streamlined

processes.

•

• Adjusted machines to increase productivity for runs. Inspected finished products for quality and adherence to customer specifications.

•

Prepared reports and technical documentation of

day-to-day production processes.

•

Inspected products and machines to maintain quality and efficiency.

•

Examined incoming materials and compared to

documentation for accuracy and quality.

•

Assembled products according to changing daily work orders and specific customer needs.

•

Answered questions about store policies and addressed customer concerns.

•

Helped customers complete purchases, locate items and join reward programs.

•

• Collected and authorized payments of guests.

• Worked closely with shift manager to solve problems and Pilot Travel Centers - Cook, Cashier

Tallapoosa, GA • 01/2009 - 01/2010

handle customer concerns.

Greeted customers entering store and responded

promptly to customer needs.

•

• Stocked, tagged and displayed merchandise as required. Replenished sales floor merchandise and organized

shelves, racks and bins for optimal appearance.

•

Tallied cash drawer at beginning and end of each work shift.

•

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

•

Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

•

Addressed customer needs and made product

recommendations to increase sales.

•

• Reviewed new promotions and monitored price changes. Worked flexible schedule and extra shifts to meet

business needs.

•

• Created price tags and merchandise signs.

Mentored new team members on sales software system operation.

•

Processed customer refunds and exchanges according to established guidelines.

•

Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

•

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

•

• Welcomed customers and helped determine their needs.

• Restocked and organized merchandise in front lanes. Answered questions about store policies and addressed customer concerns.

•

Helped customers complete purchases, locate items and join reward programs.

•

Assisted chef with planning easy but elegant appetizers to spark customer interest.

•

Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

•

Changed and sanitized cutting boards, benches and

surfaces between tasks to avoid cross-contamination.

•

Maintained well-stocked stations with supplies and spices for maximum productivity.

•

Dairy Queen - Cook, Cashier

Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.

•

Mentored new team members on sales software system operation.

•

• Collected and authorized payments of guests.

Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

•

Replenished sales floor merchandise and organized

shelves, racks and bins for optimal appearance.

•

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

•

Communicated closely with servers to fully understand special orders for customers.

•

• Welcomed customers and helped determine their needs.

• Stocked, tagged and displayed merchandise as required. Seasoned and cooked food according to recipes or

personal judgment and experience.

•

Prepared food items in compliance with recipes and portioning control guidelines.

•

Worked flexible schedule and extra shifts to meet

business needs.

•

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

•

Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

•

Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

•

Processed customer refunds and exchanges according to established guidelines.

•

Created identical dishes numerous times daily with consistent care, attention to detail and quality.

•

• Restocked and organized merchandise in front lanes. Tallied cash drawer at beginning and end of each work shift.

•

Greeted customers entering store and responded

promptly to customer needs.

Contact this candidate