Customer Service Call Center
Resume:
Maryann Lorenzi
Kissimmee, FL *****
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Supervisor
Bags - Orlando, FL
April 2022 to Present
Supervisor for Gate and Wheel chair Operation for American Airlines. Supervising a team of wheel chair and Gates agents and monitoring the flow of passengers who need assistance traveling throughout the airport.
Customer Service
ALORICA
October 2017 to Present
Call Center for DIRECTV
19500 S Dixie Hwy
Miami Fla 33157
Bi-Lingual Customer Service/Sales
ACS Department Of Children and Family Services - Bronx, NY December 2013 to August 2017
Bronx, New York
12/01/2013-08/21/2017
*Supervise and monitor the safety of children in my care. Prepare meals and organize mealtimes and snacks for children. Help
children keep good hygiene. Change the diapers of infants and toddlers. Page Communications
West Palm Beach, FL
• Bi-Lingual Customer Service/Sales
• Conferred with customers by telephone or in person to provide information about products or services, took or entered orders, cancel accounts, or obtained details of complaints.
• Checked to ensure that appropriate changes were made to resolve customers' problems.
• Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding
money, or adjusting bills.
• Completed contract forms, prepared change of address records, or issued service discontinuance orders, using
computers.
• Referred unresolved customer grievances to designated departments for further investigation.
• Determined charges for services requested, collected deposits or payments, or arranged for billing.
• Contacted customers to respond to inquiries or notified them of claim investigation results or any planned
adjustments.
• Solicited sales of new or additional services or products.
• Ordered tests that could determine the causes of product malfunctions. Passenger Verification Agent
American Airlines - Flushing, NY
2005 to 2006
• Examined passenger documentation to determine destinations and to assign boarding passes.
• Checked baggage and cargo and directed passengers to designated locations for loading.
• Provided boarding or disembarking assistance to passengers needing special assistance.
• Conferred with customers to determine their service requirements and travel preferences.
• Informed clients of essential travel information, such as travel times, transportation connections, and medical and visa
requirements.
Childcare Provider
Childcare Network - Augusta, GA
June 1996 to July 1998
Education
Occupational Therapy
Florida Career College - West Palm Beach, FL
2011
High school diploma or GED
Skills
• Call Center
• CSR (10+ years)
• Customer Care (10+ years)
• Bilingual (10+ years)
• Customer Service (10+ years)
• Cashier (10+ years)
• Childcare
• Toddler Care (10+ years)
Certifications and Licenses
HHA
February 2011 to January 2012
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